Went in for an oil change. Bought my own premium oil. A week later my engine died. Mr. Sang didn't…read morereturn my calls. I had another mechanic come to my house to take a look and he confirmed there was NO OIL in it. Reached out to Hai Ho (the manager) this morning and didn't get a returned call or text from him either. I guess I'm just f*cked and left with no vehicle. It was running fine prior to that visit.

My AC stopped working today and I called two other mechanics who were booked, so I drove to Hi Tech…read more(I'd taken my car here once before and remembered the quick and efficient service). The mechanic stopped what he was doing and looked at my car right away. He saw that it was a little low on Freon and offered to add more for $60. The whole process took less than 15 minutes. I will definitely be back!

Per the advice of my mother, who was a previous customer, I stopped in for a pre-trip inspection…read morebefore a very lengthy road trip. I was the first to arrive (before the shop opened), as I wanted to be in and out as quickly as possible. The young lady at the front desk assisted me and informed me that the service required full payment upfront. Now, for many businesses, this would be a red flag. But given the nature of this particular establishment, along with its solid reputation, I was completely OK with this. You've heard of "dine and dash," involving people who eat and skip out on their bill, so I'm sure that this business didn't want to deal with people who "drive and dash." Anyway.... The mechanic started working on my vehicle immediately and was extremely thorough. Shortly thereafter, I had the pleasure of meeting the owner, Mr. John, when he entered the sitting area/lobby. I asked if he was the owner because he just had that commanding presence that most owners possess & I wanted to speak with him directly. I informed Mr. John about why I came to his shop and truly appreciated the time and care he put into servicing my vehicle to ensure that it was safe. He told me that he could tell I took care of it, and that for its age, it was in great shape. Mr. John even went the extra mile (see what I did there, haha) and showed me some things that were worn and would eventually need repair. This was great info, not only so I know what to expect for a future visit to my local auto repair shop but also because I decided to have some of the work performed that same day. I felt it was wise to get it out of the way and not have to worry about anything breaking while on the road. Mr. John even told me to call once I arrived at my destination, which further proved that he genuinely cares about his customers and takes great pride in his work. I called the following week and let the young lady at the service desk know that my trip was smooth!

Mr. John will give it to you straight with fair pricing. Originally brought my Audi Q5 in for a…read morecoolant leak. After diagnosing the problem he informed me the cost of repairs would be almost equivalent to an engine replacement. As the issue could be a simple water pump or more complex as a blown head gasket. Needless to say the work was not performed but I appreciated his honesty!

I love these guys. Now called Murphy's Tire & Auto. They are two miles from Capitol Hill and get…read morethe job done well and for half the price of garages on Capitol Hill. A grungy and slightly rundown building a few blocks down MLK Blvd from the 11th St bridge, just after Starbucks & Salvation Army, turn left into driveway with tall chain link fence. Mechanics were formerly at Distad's BP at Penn & 9th SE. We take all three of our cars there for everything. If they can't fix it, they'll be honest with you and not charge you.

Distad's is the best…read more We've been taking our cars here for 20 years & are very happy with everything about them. They are top notch. Our satisfaction with them was reinforced this past week when we started our car in the morning & saw a warning that one of our tires had only 16 pounds of air in it when it should have had 33. We immediately drove to Distad's. I went to the service desk & said I had a flat tire. I was told someone would take care of it right away, & that's exactly what happened. Within 30 minutes, the screw that somehow had pierced my tire had been removed & my tire was repaired. I was charged a mere $26. I would have paid much more than that amount gladly.

Collision shop had offered to put my tags on when they arrived but couldn't do it without me…read moreleaving my car and sent me to Norris Garage. I just needed help with a stripped license plate bolt and they were able to get it out and replaced for me right away. I just got a new car and usually have always been a dealership gal and never had a local mechanic before. Well after the courtesy today and great reviews I've read, looks like I have found my new mechanic. Thank you Mr. Norris and team!!

I visited there today. I hadn't been there in over a year because I purchased a new car and its…read moreunder warranty. I scheduled my appointment for 8:30am and when I arrived at 8:01 am, I was told very nasty that I was late and my appointment was at 7:30am. I said, that's impossible because that's the time I drop my daughter off for school so there is now way I agreed to get there at 7:30am. I also explained to them that the reason I was 30 minutes early (remember, my appointment was at 8:30am) is because my car kept stalling to start (push button start, car is a 2020). I let them turn the car off to change the oil. After being there an hour, the guy quotes my oil change and says to me that he will "check my battery" to see if its low. At about 10:45 am (at this point, I'm there for 2 hours for an oil change), its time to pay and they tried to charge me $125.00 for "looking at my battery to figure out what the problem was". I was never told that it would cost me an additional $125 to "look at my battery". I asked him why would I pay $125 for something AutoZone does for free?! He then got nasty and told me that he will drop the $125 so "I wouldn't leave on bad terms" and I asked that I never return. I said, "no problem, you aren't the only mechanic in town that does oil changes". Never, ever deal with these people.

BT & T is by far the most convenient and reliable service. I went in a got my oil changed all in 20…read moremin with no appointment. They give fair prices when they replaced my brakes. Highly recommend them over anyone else. Best part is they always have a good attitude, very friendly and appreciate the business without over charging.

I've been going to BT&T for many years. All in all the service has been good, but the falloff is…read morebecoming pretty evident. Three times they've misdiagnosed a problem and simply left me with the cost of their failings. In 2 cases it was at a significant cost to me. Additionally, they tasked me to come get one of my cars after they broke it. Imagine driving your car to a shop working and then having to tow it away. No explanation was provided, but the message was clear - We have no intention of taking any accountability. In their defense, Phu and the guys are decent with the basics (e.g. oil change, battery check, brakes, etc.). However, when you go beyond the norm in terms of service or have a high end car, you're rolling the dice going to BT&T. Sadly, I won't be back. Sometimes a little popularity/more customers prompts a casual indifference to customer service.

I saw that AYT Auto Service Center had great Google ratings and reviews so I called to schedule a…read morevisit for a second opinion on a diagnosis received from another auto service. Jamie was very pleasant and told me to come right in. Ken was an excellent resource. He was extremely knowledgeable and made sure that I was too. He and his mechanic were thorough in inspecting the issue I was told existed and thankfully they found that there was in fact no issue and showed me the area in question. I appreciate the time they took with me ensuring that I was well-informed. I have already recommended several family members and friends to consider AYT for their needs. I will be a repeat customer for future maintenance and service. Their exemplary service was appreciated and my experience was stellar. Thank you Jamie, Ken, and team!!

I had experience with this place for a whole year. They beat me out of a alternator and battery…read more With the excuse it wasn't because of my situation. I would NOT recommend this shister to anyone. He beats you out of your money every chance he gets!!!! Heavily over charges people every chance he gets. TAKE YOUR BUSINESS ELSEWHERE!!!

There are two types of guys that I generally don't want to interact with the first are mechanics…read moreand the second or contractors. That is because I haven't had a great experience with either of them. After having a very terrible experience at JJ's Auto service which is right next door and please see my review for that. I had an excellent experience at Boswell's which is where I got everything fixed for a fraction of the price. Bill and Tom, the latter of whom is the owner we're super friendly and nice. Tom's wife answers the phone and is polite and courteous. I wanted the job done quickly and efficiently so that I could get my car back on the road otherwise I wouldn't be able to move forward with the rest of my work in business meetings they were very understanding of that and made sure that they did everything to accomplish it and exceeded my expectations I have absolutely nothing horrible to say about them because they're such wonderful folks and apparently they've been in business for a very long time and they know what they do and they're good at it. If you ever find yourself stuck in the area and need car repairs I would have no hesitation to recommend them to anyone

Boswell's Auto Service was efficient and informative. I needed a major repair and got my car back…read morewithin 3 days! I just moved to this area and so happy I found them.

Don't support this business, they just inspected my family members vehicle, told them what it…read morefailed for & charged them $140 for the inspection & told them it would be another $140 to re inspect the vehicle if they take the vehicle somewhere else to get the work done. That's definitely not how inspections work... I wish I could leave no stars... SMH

They are awesome. Had my 2009 mustang back on the road and driving good. They are fast and…read morereliable. I have gone to them in the past and recommended my coworkers from NASA to them. Great service all around. Thanks again Tony.. from NASA