I have been to this location, a couple of times. I suggest coming as soon as they open in the…read moremorning or in the afternoon to avoid long lines. Definitely don't come on a Monday or Friday because they are super crowded those days. The last time I went was on a Wednesday to return equipment. The staff is always really nice and they have security here. Parking also in the mall. My biggest issue is that they never know the answer to questions. When I return the equipment, I ask them how much will my bill be to make sure that it matched what the sales representative told me on the phone and they told me a completely different number. The sales representative and that being correct.

Optimum is the worst company ever you pay a lot of money and you get nothing and then they want to…read moretry to tell you that you owe this Amanda dollars and that amount of dollars and that they're not going to shut off your service they're going to keep going on and on and on till you get somebody to really get into them and do something optimum cablevision is no good anymore can't even get good service when you're trying to talk to somebody and then one doesn't know what the other one is saying and then they try to double talk you so this company is no longer reputable spoke with other people about it too and they say the same thing after 35 years with a company and they treat you like s*** it's time for them to leave and make good on what they say and they never do then when you want to leave them they want to offer you this and all for you that that they didn't know for you before so I believe it's just all a scam that's it

The most absurd situation -- after waiting for over three hours this morning and canceling plans…read morefor an 8-11 AM technician to service my cable box and router and several other issues that I wanted to discuss with them, Optimum customer service sends someone who could not speak any English -- only just Spanish -- just Spanish! This is a business where, even when you call technical support-- although it can be challenging to understand what they are saying and clearly you can tell they speak another language -- they can at least communicate with you. Granted, the tech that came was late, but appeared cordial -- came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats drop off meal or just delivering something to me. I need to discuss with you my issues, not have you call customer service to be a Google translator! Customer service got upset with me for questioning why on earth would they automatically assume that this was one of their better ideas! How would I be able to explain to him the issues I had? And please don't try to call to find out what's going on. You'll be met with an automated robot or waiting on hold for a lifetime. It got to the point where I was asking to please transfer me so that I can discontinue my service! First of all, not only are you providing high prices with substandard equipment, you want to convince your customers that actions such as this are OK and should be tolerated. Did they assume this part of the Bronx is primarily Spanish speaking? I can't imagine what they were thinking -- but it wasn't common sense. To top it off, they never sent another technician today, but took it upon themselves to not try to call for this discrepancy, but instead just changed my appointment to two days away without asking me! I'm done. There's gotta be a better way to get better service

I was so happy to have a location close to home but this place is irritating. The machine to pay…read moreyour bill is never working. They staff is not knowledge on products and procedures. It's very disappointing and when you want to speak to a manager they off till next week.

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Simone was excellent!! She fixed all my issues. Came in to…read morefix viruses on my phone she was patient and understanding

Staff need customer service training. Staff are lethargic and more interested in their own phonesread more

Great place to pay my phone and internet service!The place had 3 machines,so you can pay your phone…read moreand internet bill.Good security and the place is very clean!

This place sucks. Useless workers ,, constant confusion, nothing is ever right . Went 3x ,…read moredisappointed everytime

Lost phone and cable service through their fault, almost a week later they are saying they have a…read morewindow of 60 days to make a repair, no rush. Meanwhile they are aware of the fact that a 92 year old persons is living there alone and depends on the phone in the event of an emergency.

As a senior, Cablevision has subjected me to several increases in my monthly bill over the past…read moremonths, without providing any clear justification. When you call to complain, they indicate you have to pay the current and with the following bill you will receive the adjustment, which never comes. Instead, you get unsolicited calls later on, offering packages, to downgrade you from premium, which are your must see and used channels, to their extra or everything TV, at a modest cost of $25. They do not respect loyalty, although I have been a customer for more than 33 years, their customer service is horrendous, and their interest is all about promoting this specious program of making their cable service affordable, which is not.

I had severe difficulties switching my cell service. Boost Mobile put in a work order for the…read moreswitch. Boost said it would take 72 hours for the switch. Optimum's first offer was to send me a new free phone. I will receive the new phone within 48 hours. Optimum's second offer was that I could go to an optimum store and get a free phone. When I arrived at the store the new free phone was out of stock. My only option was to buy a new phone, last year's model. I have already spent over $200 on this new phone. Now, I am in the process of trying to get my money back or credit for my account.

Description of complaint: My optimum internet and mobile…read moreservice acct# 07837-167939-07 was cancelled by optimum without my authorization. I found out 3 weeks later, after returning from vacation, that my account on APT#1 was cancelled, and Optimum created a new account 07837-167939-08 for apt#2. i am the only account holder, and apartment #1 has nothing to do with apartment #2. After calling back 3 times, i was able to get my account reactivated into 07837-167939-09. i was charged fees for nonpayment of equipment not returned, even though i never cancelled my account. So, Optimum sales team cancelled my account on Apt#1 for Apt#2, even though they are not related. its a 2-family home. because of this, i was without internet service and mobile service for 3 weeks. My car was scratched during that time, and i had no access to my wifi cameras and no way to control my wifi thermostat. i am unable to find out who or what caused my vehicle damages as a result of this. why did Optimum share my personal details and account info with someone NOT on my account, and has nothing to do with apartment #1? this is a violation of my private information. I need financial compensation for this and all fees resulting removed. Account/Order/Tracking number: 07837-167939-07 Desired settlement: documented complaint, assurance that my personal information will be protected with identity monitoring services, and $1400 to repair the scratches on my car, and another $600 for the 8 calls , lasting 45 min or more each time, explaining this to be hung up on each time.