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    Boost Mobile

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    8 years ago

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    Verizon

    Verizon

    (25 reviews)

    $$$

    Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

    My express today was absolutely horrible at this store. The representative assisting me was clearly…read moreoverwhelmed, helping multiple customers at once, and as a result, I was unable to ask any questions. The representative was clearly very distracted and handed me the new phone then took it back. Because of him doing so much at once made error that lead to my phone being shipped to me unnecessarily -- a mistake that could have been avoided with better focus and communication. To make matters worse, I was then misinformed about needing to call in to cancel lines, which I later learned was not accurate. This experience has caused unnecessary inconvenience and delay. I expect a prompt resolution to the issue with my device and clarification regarding the misinformation provided about line cancellations. I hope you will take this feedback seriously and ensure better training and accountability for your staff. Oh it gets even better he sent me the WRONG DAMN PHONE! As expected you say oh let us make it right yet don't even call!!! Got the WEONG PHONE TODAY!

    AT&T Store

    AT&T Store

    (27 reviews)

    $$$

    Inner Harbor

    OMG, I have to share!…read more I came into the store to follow up on information I received a few months ago. I was in another store, and an AT&T rep was there speaking to customers. Anyway, I spoke with Sheldon (I'm pretty sure that was his name) about moving my phones from Verizon to AT&T. He confirmed the previous information, and I'm shocked, so I'll share. First off, the store was very welcoming and well lit. I asked Sheldon for a quote to move two phone lines from V to AT&T. He asked me qualifying questions (phone unlocked? age? what types of phones do I have?). Very helpful. If you're of a certain age, you may benefit from moving over as well. My bill will be reduced more than 50%!!!! I'll go from paying $200/mo to $70! Whoa! Of course, *prices are subject to change, but wow! Sheldon also asked if I had Verizon wireless for home internet, which I do. And I'm glad he mentioned that as I wasn't even thinking about that part. Adding home internet brought my bill up to $90. Still a savings of more than 50%. CRAZINESS! Thanks AT&T, I've been looking for ways to save money after retiring.

    In the last week, I realized I didn't have visual voicemail anymore. My call to AT&T customer…read moreservice didn't yield any results, possibly due to different levels of knowledge about my phone between the CS rep and myself. I decided to go into an AT&T store, where there would be no communication barriers. I had a short wait when I arrived, but was eventually approached by a manager there, I believe his name is Paris. Long story short, he was super helpful and my problem was resolved between him and a CS rep he called. He assessed the issue to be inconsistencies between my phone plan (which supported 4G) and my phone (iPhone 12, supports 5G). Apparently this issue rarely occurs. To help fix the problem, he suggested I update my plan AND he was able to add HBO Max to my plan with only a $5 increase! Next thing I knew, my visual VM was back (I'd not had a VM since 2019! =O) and I was on my way. The whole process took a while, but Paris was determined to help me out and I truly appreciate all his efforts! So glad to be an AT&T customer at times like these!

    Best Buy - Glen Burnie

    Best Buy - Glen Burnie

    (89 reviews)

    $$

    Mohammad and Khristian were also customer service reps in the laptops section. Knowledgable on…read morelaptops. Patiently waited while I decided on my purchase. Helpful for my understanding of the warranty and any needs for returns. Mo asked for a photo with him and my new laptop after purchase.. maybe ill be on the website :p Store closes on 7pm on Sundays

    I had a terrible experience here when I brought my phone in to get a new battery. They worked on…read moreit for over two hours, then informed me that the battery they'd put in was "dead on arrival," so my phone no longer worked. They could not put the old one back in. They had no other batteries. They reached out to the Columbia Best Buy which had the correct battery, but couldn't get to mine that day because "they had other phones to work on." They then incorrectly informed me that the Annapolis Apple Store had the correct battery, which they did not. They couldn't even process my refund correctly and charged me for making my phone completely non-functional! I spoke to both the Geek Squad and store managers who did nothing to help me and acted as if they bore no responsibility for putting a dead battery in my phone. They kept saying they offered me multiple options to get my phone fixed, but when I asked which option would result in my phone getting fixed that day, they can no idea. This was even after I informed them I needed my phone for work. This on top of generally slow service, awkward interactions, and huge lines at the Geek Squad area. I did not feel cared for as a customer and will not be going back.

    Gigstreem - This is what I've been looking at for two days!!!

    Gigstreem

    (60 reviews)

    GiGStreem boasts on its home page:…read more Experience the Most Reliable, Fastest Internet Service on the Market: Guaranteed. That statement could not be farther from the truth. GiGstreem is poser provider of community internet services, that fails to disclose they run on a shared mesh VLAN network that nearly all businesses with a secured VPN will reject for connection to GiGstreem due to inadequate enterprise level connectivity,...and GiGStreem knows this. They have been in business for only several years and they continue to rack up negative reviews. Here on Yelp they have 55 reviews with a 1.7 stars rating. Further, look at BBB listing in the State of New York: https://www.bbb.org/us/ny/new-york/profile/telecommunications/gigstreem-0121-173247/complaints, shows 19 complaints. And the bad reviews and complaints continue. GiGstreem - Convoluted Sign Up The GiGstreem Homepage looks like a basic Shopify template without any appealing creative influence to give the site credibility.  There is no standard  disclosure on residential pricing/button from the menu bar, and no transparency on pricing until after you click through 4-pages, Worse, are the obviously staged testimonial claims about GiGstreen satisfaction: "98% said installation was simple and painless" GiGstreem - Convoluted Sign-in After the convoluted sign-up, you are redirected back to the GiGstreem Homepage, and once again, there is ALSO no sign-in button.  Instead, you have to click the "SIGN UP NOW" button, and then taking you to a GiGstreem account login page.   Just terrible site design that role models the lack of professionalism. GiGstreem - Failed Access Point In my case, I signed up at a California apartment property where GiGstreem advertises as "GiGstream: Internet Simplified". Then I was duped with their offer of first 30-days free--like a trial--only to find that they charge upfront for a second month: bait and switch. Further, the signup was overly complicated to validate the service and the supposed 30-days free billing charge was convoluted and the U.I looked terribly outdated. I then learned, after I "signed-up" for service, that the Ruckus Access Point in my unit was never properly certified for installation-no power (PoE) to the unit and none of the ethernet jacks where GiGstreem purportedly provided hardwire ethernet jacks were connected.  I had to wait days for a technician (from a 3rd-Party) company to provide service and correct the problem. GiGstreem Dashboard - No Control of Devices The GiGstreem-My Wi-Fi Network Dashboard is incapable of providing any type of console control expected/displayed with AT&T and Xfinity.  The GiGstreem Dashboard falsely states you can manage devices, but instead is just a status board of all connected devices, without any option to disconnect any devices leaving you blind to security issues or a secure methodology to deactivate individual device connections, never mind and instant "off" feature for your children, and your supposed private VLAN vulnerable to bad actors. I tolerated GiGstreem's mediocrity for 3-days before I abruptly cancelled what amounted to a bad AirBnB commerical. I'd rather TRUST my customer experience to a provider that has a more qualified solution and customer offering.

    I'm forced to have this service at $70 a month at my apartment, more expensive than Spectrum,…read moreservice is not as functional. Wifi doesn't go as far, wifi 5 speeds(slow), no IPv6, no UPnP, double natting with CGNAT, no inbound connections. This is glorified hotel wifi with all the lockdown and no support. They sell this as a "less expensive, faster, and equally functional" service to Spectrum, and so far I get faster on Spectrum, I don't have these technical issues, and support is far better and is actually US based. While this is a money grab by my apartment, if the service delivered by GiGstreem was what they promised at the property meet and greet, I'd still be unwilling yet wouldn't be complaining.

    Boost Mobile - mobilephones - Updated May 2026

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