I had a TV go bad and called The Big Screen Store where I had bought it 4 years ago. Greg Dahle…read morecould not have been more helpful. With his avice and help the TV was picked up for repair within two days. The bad news was it could not be fixed. Greg informed me I had 1 more year on my extended warranty. I thought it had expired. Greg was instrumental in getting my TV replaced at no cost to me. I highly recommend checking out The Big Screen Store if you are looking to buy a new TV. Good job Greg and The Big Screen Store! Bob G.

Great service wide selection. Delivered on time price are good easy access to store lots of…read morefurniture

The guy is so nice. The prices are ideal. I would recommend this place!! He is fast at repairing as…read morewell! Go here for any phone repairs !

I bought a cellphone August 5 and was supposed to pick it up August 6 but no one has answered my…read morecalls or been at the shop for the past 3 days. I just want my money back or cellphone.

This is the worst Verizon store you will ever go to. They are a bunch of scam artist who will sell…read moreyou faulty products that break and then will not let you return them. They sold me an off brand screen protector for my iPhone and the next day for no fucking reason there are chips missing out of the side and its was broken. It's a manufacturer's defect and they tried to tell me that I dropped and broke my phone. Do not go here. The store representatives were rude, unhelpful and they were even the ones who convinced me to get the screen protector yesterday in the first place instead of the one I wanted. Which was an otter box, temper glass screen protector.

Smoothest trip to Verizon ever!…read more Upon arrival I was greeted promptly! I came in to upgrade my phone I had the iPhone 5s and wanted the 6 plus! The man who helped me gave me the white and gold iPhone 6 plus! Hooked me up with a free phone case and sent me on my way! I was in and out in 15 min! This is a hidden gem for Verizon stores! It is never crowded and you get immediate friendly service! Could you ask for more?

After having a terrible experience with AT&T, we visited Verizon to transfer our lines and phone…read moreservice. We were met with EXCELLENT customer service! The entire process was so easy and smooth, and the staff was incredibly friendly! We were even offered multiple discounts/offers, and my husband was able to upgrade to a brand-new phone! Definitely recommend this store!

My husband and I recently purchased the iPhone 12 pro max. We stopped by this location this morning…read moreto look at accessories. When we got there, there was only one sales associate working. She was assisting a family of three at the counter, but took the time to acknowledge us. There was also one patron ahead of us in line that she needed to assist. Based on what we overheard, everyone was looking for a new phone which would probably take awhile before we got assisted. Knowing this, we left and decided to order our accessories online. Though no fault of the sales associate, the retailer lost our business which they would have had if they were fully staffed.

Unsure wth what the heck is going on are they attempting to make me return to the most horrible…read moreWiFi Svcs ever none of my 9 devices remain connected I need to recv a ups bar code to return this useless piece of equipment as of this mo my Tmobile equipment will be returned to up's store with barcode they must email to me asap no more credits needed we are out! Period 3 calls in one mo as well as horrible history of multiple calls to Tmobile customer Svcs as of 3/20/25 it's a wrap for our family this is one of the worst WiFi connection that consistently drops I'm talking to the cus svc reps more than my immediate family, no more ppl bye& good so long! Nothing can be this terrible Verizon on the horizon more research will be done & none of my desktop attachment views doesn't wk or attachment views & slow slow 70-240 mbps out of my range. Think twice about these two cell phone Svcs was horrible while using the old & latest round & square routers not worth it for family or bus meetings missed unable to get online! It's a wrap

The associate Jasmine at the location -…read more 9101 Alaking Ct Ste 200 Capitol Heights, MD 20743 United States - Is absolutely amazing! She took her time to go above and beyond with helping me start service, pick a phone, and transfer my former phone info to my current phone! She also did something I personally appreciated- when it was time for me to enter my social security information and Apple password she turned the computer/device to me and then she turned away until I was done entering my personal information!!! This was a major reason my visit was so much more enjoyable. Jasmine made me feel comfortable and that T-mobile is a trustworthy company with trustworthy and knowledgeable associates. An associate in Verizon failed to show that same privacy just minutes before my visit to T-Mobile, and until Jasmine displayed that awesome token of respect I hadn't even noticed! Great job Jas! Stay amazing!

Great salesperson and an even better installation experience. Having bought two washer/dryers from…read moreSears and Bray & Scarff, I had not seen what a professional install looks like until Brian and Jake came out. Thank you!!!

So our fridge got on the local train right around Thanksgiving 2014. We heated some pie and I…read morepulled out the frozen yogurt, and sho nuff, the frozen yogurt was more like liquid yogurt. One word for that: egads! We did a frantic online search to find appliances, and stumbled upon Appliance Land Etc. The Appliance Land website didn't show many details about specific appliances in inventory, but we went anyway, trying to avoid the big box stores if possible. They had a great selection, but really only one in the size that we wanted (30"W 66"H 30"D) but it matched exactly what we were looking for. Dennis was amazingly helpful and awesome. He checked the inventory and saw that he had last year's model of a fridge in the size that we needed. He offered us that model for about $50 off the normal retail since it was a floor model. Turns out, the inventory was wrong and the model on the floor was the 2015 model. He offered us the same discount on the fridge, and we're having it delivered for free on Tuesday. I'll write an update to my review after the delivery. They offer haul-away for $20 and they will recycle it. A couple of notes, we found the same model fridge at either Lowes or Home Depot, and it was the same retail price. We chose to support small business. Dennis also gave us some good advice on microwaves and how easy it is to install them in lieu of a vent. I would highly recommend these guys to anyone shopping for appliances. We're looking to redo our kitchen in a year or so, and we'll definitely be visiting these guys when we shop for appliances.

I brought in a working $2,500.00 laptop with sticking keys…read more It cost $200.00 + to get it fixed. I day later the screen would not come on. After $220.00 more NO COMPUTER! Two months and $420.00 they say 'Sorry' here's $220.00. There are some competent helpful and friendly people who work there. and obviously some totally incompetent frauds!

My daughter broke her phone screen and in called around a few places to get estimates. I decided to…read moretake it to the Cell Phone Doctor. Dropped the phone off at around 1 pm and got a call after a little over an hour that it had been fixed! Phone looks brand new again! Fast and friendly service, I can only recommend this place!

I was directed to them by an employee of T Mobile Boston Street in May of this year. They were to…read moreunlock three iPhones so that I could change my service from ATT to T Mobile. They accepted the money, promised delivery within a week, and NEVER delivered. They could not be contacted by phone nor returned VM's. I'm filing a complaint against them and hope to put them out of business. Stay tuned! Also see my review of T Mobile, Boston Street, Md. Chris Eagle., Mgr.

My wife dropped her phone, and we ordered the replacement screen from here, prepaying the amount in…read morefull. We were assured that it would be in on Wednesday, it was not, but we were told the mail had not come yet. Then we called Thursday, and it was still not there, and they said to call back Friday. We call back Friday, and they are unsure as to when it's coming in, but did not seem inclined to try and actually figure out what is going on. After we pressed them for a better explanation, they admitted that it was not on it's way in after all- their supplier had it back-ordered, and that they don't know when they could get the part. Total waste of time. They had ample opportunity to inform us about the delay, and through either duplicity or incompetence, never did.