The store manager, Zachary, was outstanding--truly a 5/5 experience…read more Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty.

With Pokemon releases you never know if you're going to make it in time or if there will be enough…read moreto go around. After sitting outside for 30 min before open and then another 10 inside we found out they had nothing left by watching 4-5 people walk up to the counter to immediately leave with nothing in hand. A simple heads up for the line of "we have x amount of this and y amount of that" would go a long way in people possibly returning. Leaving a line there knowing you don't have enough for everyone and not communicating that is unprofessional.

Employee Alif completely broke my phone. I dropped it off to fix the screen. I picked it up and…read moreAlif told me he didnt have a replacement screen, which was a lie because he had checked to make sure he did when I dropped it off. Not only was my screen still damaged, but Alif did a terrible job of removing the screen, tearing the home button when trying to remove it so the home screen was no longer working. He also forgot to replace two screws on the battery shield. Finally, the proxy sensor shield was missing completely. I ended up having to go to a phone store and get a brand new phone because the damage he did was not fixable.

From the owner: We specialized in repairing any types of cellphone screen, batteries and charging port. We also buy…read morecellphone. We sell all types of cellphone accessories. We are open 7 days a week.

So disappointed in this small business because I really wanted to have a good experience with them…read morebut sadly I didn't. My experience started off promising but went downhill from there. I took in my Apple MacBook Pro with a cracked screen. A blind man could clearly see the screen was cracked so no issue there. Fast forward three days later and they do not have the part, do not have the ability to get the part and can't fix the laptop. Fine, I'll come pick it up. They want to charge me a $75 diagnostic fee for something they DID NOT HAVE THE ABILITY TO FIX! Even the receipt says $0 diagnostic fee! I attached my receipt where it clearly says $0 so how they believe that I am going to let them get away with cheating me out of $75 is baffling. They bait you in with a guaranteed repair and when they can't deliver by no fault of yours they try to keep $75. He offered to reduce it to.$50. Um $50 for what sir? You lied and then did nothing. $50 for a lie, is that how much lies cost now? I'm disputing the charge with my bank and don't buy into whatever response this company makes regarding my review. They scammed me so they have to try to save face but believe nothing they say. RUN RUN FAR AWAY from Tech Fix or your hard earned money and your vulnerabilities will be taken advantage of.

Trying to reach Drew to get my son's laptop back. I drove by & apparently they have gone out of…read morebusiness. Just trying to get my property back.

When my family and I were looking for a replacement for Sprint (I'm sorry, $400 a month for 4…read morephones and services is NOT affordable!), we stopped in this store one evening after dinner. I took all 4 phones and my father-in-law with me, to make the switch. This is where the fun begins. There was 1 person in front of me, and she took a little time. So, to minimize the time (I thought, lol) I decided to browse their phone section. Everything from Apple to Samsung to Nokia to Huwaei I found (granted this was about a year or so ago) and everything looked good. Apples we weren't looking to replace. Cricket had a 4 lines for $100 deal we were looking for. So it comes my turn, and a lovely counter assistant named Diamond introduces herself and asks what she can do for me. She's not that store's regular, she came up from Gahanna that day to help. I explain my dilemma, how both Sprint and Apple both pissed me off, and we're looking to switch. So we wind up with 4 new Motorola e5 phones, with activation fees waived for all 4 phones. Turns out that to switch, we needed Sprint's PIN code which we tried a few times. Didn't work. So father-in-law gave his OK to just become new customers without switching (but sadly, losing our existing phone numbers. Wife was NOT thrilled with that, but we had no way of contacting them as I had all 4 phones. :) The whole process took about 3 hours, but that's ok. Diamond was a true gem (pun intended) and very helpful throughout the entire process. I remember running out to Walmart to get something for me and Dad to drink, and bringing her back something in the process, just for being so darned sweet. Dad and I are returntning Wednesday (yeah yeah, day before Thanksgiving) to upgrade our phones. I washed his, and it's dying. Me? I just want a new toy to play with. Got the same model in mind for both of us. A Samsung Galaxy A10e or A20e.

I went to this store recently to get some help with BYOP (adding a new phone to my account.) The…read morestaff on duty were very friendly and professional, and were able to help me get set up in minutes.

The guys at MIRA WIRELESS are great! They have so much stuff for all your phone needs and can get…read morejust about anything they don't have. When I visit any business the first thing I look for is how they treat their customers. At Mira Wireless, it's like having a buddy you can turn to with any questions, and know that their advice is going to help you. It's great when you find a business you would send your friends and family to without any worry about how they will be treated. Go to Mira Wireless. You'll be glad you did. PS: Yelp has my profile wrong. Instead of San Francisco, I live in Worthington, Ohio, just 4 miles from MIRA WIRELESS

Semo is absolutely amazing!! I told him my screen was shattered & it took him about 15 minutes to…read morecompletely fix it. 10/10!!

I would NOT even give them a 1 star. They are OVERPRICED and do NOT fix anything. They charge you…read moreand say they fixed it and do NOT!!! The owner is a jerk and the man guy, Adam that works there is an embarrassment to the company working there as he is EXTREMELY over weight/fat! TERRIBLE place! NOT worth it.

This place was great! They replaced the screen on my iPad quickly (same day) and for a fair price…read more I called Apple prior to choosing Wireless Rx, and they quoted me $100 more, and 2 week repair time! Forget Apple and go here. There is no benefit to using Apple for repair service if you are out of the warranty period- these guys can do the same thing and they are meticulous. I'm very happy with the repair. Bonus; they offer a 1year warranty on their work.

Great fast service! Houston was very friendly and knowledgeable and fixed my scratched and cracked…read morescreen very quickly!

Soooo happy to find a mobile repair shop! Prices are cheaper than Apple, which came in handy after…read moreI shattered my brand new iPhone 6 screen. They also included a tempered glass screen, which (I learned) is like a second screen for your phone that protects the original screen. I will definitely keep this business card handy just in case!

I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"