The store manager, Zachary, was outstanding--truly a 5/5 experience. Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty. read more

Worst customer service!! I asking for help to buy a tv there is no help no cart to carry it out, guys you need lot to do to get better, training l, change employees there was three employees laughing and talking never pay attention for customer needs read more

When I walked into the store I was like wow I haven't been here in years and when I was walking out I remembered why I stop going to this location the customer service experience is the worse not sure how they train or even why they got 100 employees and none of them know how to help ! They stand around and just talk to each other not working ...it looked like a high school all the different groups of employees standing around talking . I didn't purchase anything I walked out fussing saying I will go somewhere else to get help with what I'm Buying read more

With Pokemon releases you never know if you're going to make it in time or if there will be enough to go around. After sitting outside for 30 min before open and then another 10 inside we found out they had nothing left by watching 4-5 people walk up to the counter to immediately leave with nothing in hand. A simple heads up for the line of "we have x amount of this and y amount of that" would go a long way in people possibly returning. Leaving a line there knowing you don't have enough for everyone and not communicating that is unprofessional. read more

Failed at the most basics of the job. Had one associate ask me if I needed help, but he didnt sell the item/brand that I wanted so he needed to call the guy that did, who didn't show up for another 10 mins. I explained what I wanted and needed - a TV wall mount installation with hidden wires. I knew I needed the kit and the mounting which I said and he agreed. Except I didnt double check his work, my fault I shouldve known better, and he didnt include the wire concealment kit. Its now the night before my install and their foreign call center told me to go to the store and get one or reschedule the -install. All because some twenty-something couldnt be bothered to do an accurate job. Awful customer service from store to phone calls. read more

Employees were rude as hell on pokemon day. Some are usually great at this location but unfortunately that day made me not really want to return even though I go here weekly.. read more

I ordered an open box Geek Squad certified 43" Insignia TV online this afternoon for pickup at the Morse Road store. I went to the store after work to pick it up. I arrived at 6:00pm but they said my order hadn't been picked yet so I waited. The guy at the Pickup Desk called Isaac about bringing the TV to the front. I shopped in the store as I waited. I came back at 6:30 to see if Isaac brought it up. Then I was told they couldn't find it. So I sat in the Geek Squad area to wait. Came back to the Pickup Desk at 6:50pm and the girl called Isaac over to the desk. Isaac turned and looked me. He came over and asked if I would take the TV wrapped in plastic? I asked if there was a box for it - nope! So I said I would wait for him to wrap it. I had enough when I saw Isaac roaming the store with an empty cart and no TV. At 7pm, an hour after I arrived, I went back to the Pickup Desk and told the girl to cancel my order and refund my money. She showed me how to do it on my phone app and then I left the store. If you're going to list something for sale, don't you think it should be repackaged?? This was a big fail of service by this Best Buy. As I sat in my car, I ordered the same TV from Amazon and it will be delivered to my office read more

Go to the one in Westerville or Dublin instead. Tried to return a controller with my 2 year warranty but super rude manager made everything unpleasant and unprofessional. Place looks like it's going out of business anyway... read more

I had been pricing TV for several weeks looking at all the online vendors and local stores for the best deal. I noticed when browsing Amazon there was a pick up today option at Best Buy. I realized I could get the same price with a direct purchase and decided to do just that. I knew exactly what I wanted and saw that it was in stock so make my trip out to Morse Road (near Easton Towne Center). Easliy found parking and walked in back to the TVs. A floor sales rep asked me if I needed help with anything and I answered Yes, just trying to find this TV. It was that easy. He took me to the area and brought it up front and I proceeded to wait in line. I did have a bit of a wait and upon getting to the front the cashier mentioned I should have been placed in the other line for faster check out. I wasn't really concerned as I saved more than $100 with the sale price and was super excited. Overall, a good experience and everyone was super helpful and friendly. read more

Best Buy - Columbus - Computers Near Me - Columbus, Ohio

I don't have a problem with the employees. I have a problem ordering something to be picked up inside the store. Good job, employees in quickly getting the item ready. Bad job picking it up. I obeyed the instruction to press the button to let them know I was here. Then the nightmare began. Lots of windows opened up. Best Buy texted me to give me a pickup number. That number was too long to remember. I had no paper. I was at the store. So I attempted to copy the pickup number. My phone had a different idea and began to dial it. Hang up!!! Now I have been at the store for a few minutes. Someone wants to help. They want to see my notification to get my package but there is so much stuff open that I can't find it. Not all of us are technical gurus. If I am on my notification page and am instructed to push the button to say I am here, then that should be all that us required of me. read more

Ordered a 4,000 dollar tv 2 weeks ago it isn't here they've rescheduled soooo many times. Every time the trucks shows up the tv "wasn't loaded on the truck"..... WHEN I WENT TO CALL CUSTOMER SERVICE the tv ISNT.EVEN.IN.STOCK! How do you sell a tv you don't even have??! How that is the stupidest thing I've ever heard. AND GET THIS, when I ask them to set up another appointment they say it will be here in over 2 weeks. So a month waiting for a tv...... that was supposed to be here in 3 days.... To make matters worse when I ask for a refund they tell me it'll take 10 business days..... THATS TWO WEEKS??!?!? And when I ask for a gift card or some type of compensation they hit me with the real whammer. "Yes sir we can compensate you but we can't tell you how much..... and only after the tv arrives" WHAT??!? Are you nuts?!!? This is basically bullying.... Let me get this straight.... - you've taken my money and have not showed up with the tv -you then offer me to keep the tv and wait 2 weeks or a refund that will take 2 weeks minimum so either way I'm out of luck. -you then tell me how you can compensate me with an unknown number but ONLY if and when the tv arrives but you can only let me know what that number is until after it's here..... after a month.... Which should have taken 3 days...... This feels like I'm getting punked read more

This place is not your Best Buy from the past. Its bright, well organized, helpful staff, clean, and has all the latest gadgets in a ton of different categories. Clean bathrooms too thanks for that. I was looking for a camera. Their inventory in the category i was looking was thin, but my sales person went online to see my options. She was helpful and knowledgeable. Although I did not buy today, i got a sample of the NEW Best Buy. I will return. read more

Best Buy - Columbus - Looking for a camera not a TV‍ - Computers Near Me - Columbus, Ohio

Went online to get a quick deal on a microwave, saw what I wanted! Deo(Dave) was available, although it was not his dpt, I requested his assistance and he didn't Blow me off! It was on front of my face& I was Kinda embarrassed. He checked me out, placed my purchase on a cart! SO pleasant&helpful. Never have I had an experience such as this! Also, Nice Smile! made my day! Thanks again read more

I came to this Best Buy, on Morse Road, looking to scout out some home assistant/automation & security options. The first thing I noticed is that there are quite a few people on staff, but they all seemed to be busy with whatever they do, so I was pretty much on my own to explore the area of the store I was interested in. This is a typical big box retailer, so be prepared for that sort of fend for yourself big box experience. Ultimately I was able to identify the product that I was interested in purchasing. Unfortunately, it wasn't in stock at this store. And just as fortunately, I was able to easily order it for pick-up the next day at the nearby Polaris Location. Lots of options in a place like this. I find that it's quite helpful to do some pre-purchase research before visiting. That way you have somewhat of an idea what to look for, what you want, and how to plan a purchase in advance. read more

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Service. Waited over 15 minutes in line for a store pick up with only person working the counter with several returns. Then went over to geek squad to have screen protector installed that I just purchased and again only 1 person working and have been sitting for over 10 minutes here with only 1 person in front of me. Good selection but zero help read more

As a Deaf consumer, I expect hearing employees to show respect when I ask questions via writing, gesturing or using my cellphone, etc. The front greeting female worker, whose name I think is Sierra or something similar. She rudely got curt with me and of course, I couldn't understand a thing she was trying to express to me. I showed her a piece of my paper note asking for what's the address of the store so my friend could come meet me there. She glowered at me and her body stiffened and then shoved me a tiny piece of paper of the store's address. I took a picture of her and she arrogantly sat up and smiled cocky-like. If I was the manager I would have fired her on the spot. I will never return to this store due to people like her. Other young male employees were patient, polite, willing to write back and forth with me. Not her. She is NOT Deaf friendly and I'll never come back to that store ever again because of rude people like her that shows NO respect to the Deaf Community. Deaf folks steer clear of her. read more

Best Buy - Columbus - See how arrogant she looks in this photo. Her name isSierra (or however it's spelled) - avoid this cocky employee if you really have to go. - Computers Near Me - Columbus, Ohio

Awful customer service, awful store. I ordered one laptop, the wrong one (a lower-priced model) got delivered. Then when I went to exchange it, they made ME pay for correcting THEIR mistake, and said "There's nothing we can do." The supposedly correct order is scheduled to arrive a week from now--10 days after they said the CORRECT order should arrive. Do not go here, do not buy from this company. Waste of time and money. UPDATE: it's now been 2 weeks after the correct order should have arrived--no laptop. Once more. Do not buy from this shitty company. read more

First off The manager Darla D. at the Geek Squad desk is wonderful and amazing and I would practically die for her. Her fellow geek squad employees are also amazing That being said, the rest of the store is garbage. A TV from Best Buy we purchased arrived with the screen smashed and the BB website said we can either ship it back or return it. We opted to have it delivered in the first place because my car is small. We got the tv into the car and drove it to the closest BB, which is Morse Road at Easton. We went to the Geek Squad first and try confirmed the TV was damaged and we were told to approach the Tv salespeople to initiate a return. The store was very busy, it was the day after Black Friday and it was clear the sales people have had it. We were told because the delivery people hadn't completed the ticket from 3 hours ago, they could not return the TV as it is not showing up in their system even though the TV was sitting right in front of them. That we would have to haul the TV away and then bring it back in 24 hours. We did not damage the Tv, it arrived damaged and I specifically pay for a BB membership to get free delivery and installation. I was told if we left the Tv there it would be abandonment of property and they would not be held responsible. There were numerous other orders being held for guests to pick up so I do not see as a customer service issue, holding a broken item we purchased from BB when they were the ones who damaged it in the first place. I went back to the Geek Squad desk and asked to speak to management as that was the only help we received the whole time we were at the store. And this is where Darla entered the picture, thank god. I'm giving one additional star for Darla as she was the only redeeming thing about the incident. After also recently picking up another electronic which was missing a piece, I'm going to avoid this store from now on. read more

Service is absolutely terrible. Very few customers in the store, again! Waited for service for an extended period of time. Tracked someone down to get assistance and was told they were understaffed. Then, all of a sudden there was a flood of "blue shirts" on the sale floor coming from out of nowhere. Then, they wouldn't help anyone. After being directed to multiple areas with no assistance, we left. I am surprised this company is still in business. read more

As the Holiday Season approaches, I like everyone else begin to hunt for those incredible deals. I found one at Best Buy. I was able to order my item online and choose drive by pickup. I was slightly annoyed that my local stores did not offer the item I had requested, Thus I made the trip to Easton. Up on arrival I pulled into the spot, checked in, and within 5 minutes my order was brought to me. Easy as that. I normally do not shop best buy, but this experience was a good one! read more

Best Buy - Columbus - Computers Near Me - Columbus, Ohio

What happened ? You wanted to capture the online market, but are failing. 1. Phones- you cut off the store. I can't call a store without 30+ min on phone talking to a call center that wants me to go online and Help Chat. 2. Online- not cycle updated fast enough. I chose a tv because it was available at store for pickup. But don't you go to store without that "it's ready" email. After 10hrs I called to say where's my email. CS told me it was out of stock because the availability doesn't update fast enough to tell me it's NOT available. She got me a better tv for the same price. 6hrs before that pickup email arrived. 3. Store- I understand post holiday return lines, but item pick up lines? 8 people in line for one register. 4 other registers for in store shoppers. Eventually we were chosen to be helped by one of them also. Now the store can't locate a large tv box. Pickup items were stacked everywhere in than tiny space Eventually it was found in another part of the store and left for me by the front door. I had questions about the item. I went over to check it for damage and read some info. Now I'm waiting for someone to load it. *You MUST give an email to shop online. Now I have gotten an advertisement everyday since. I need to keep the account open until the returns period expires. hope they're not advertising grab n go, or in n out. read more

Best Buy - Columbus - Line for store pickups is 6X longer than standard checkout. : ( - Computers Near Me - Columbus, Ohio

Had a remote start installation done today that I got for Christmas. Josh greeted me, explained a little bit about the process and after talking to him I felt at ease about him working on my car. He was extremely professional, gave me a number to call if I had any questions for him and he had it fully installed in about an hour. When I came back he showed me how to use it and made sure I was satisfied. Wonderful experience overall. read more

Awful...Awful...Awful...Needed a credit card machine cable... Guy at front could not guarantee it would work but also wouldn't bother to check or walk to me to the product...Ran to Office Max next door...They had nothing but at least looked...Came back and I told the manager and had to stand in line again...At least 20 employees standing around on their phones...Two confusing lines that made no sense and no one knew where to checkout so people were waiting and rewaiting. Manager informed me man at front was right and the way to tell was to buy it and if it didn't work bring it back...No one apologized or cared. And of course it didn't... If I could leave minus stars I would...But they don't seem to care either way... Will return cord to another Best Buy so I don't have to deal with them again...Get your employees off their phones! AVOID! read more

I haven't been here in a few years. I just stopped in because I was in the area. Christmas shopping nothing's really changed. It's okay. Place to go to. However, most people I know they get their things online read more

After my office building was destroyed by a fire the folks at this location got me everything I needed to set up a new temporary office! Thanks for the expert advice! read more

Best Buy - Columbus - Computers Near Me - Columbus, Ohio

I had an audio issue. I couldn't hear, but on Zoom meetings, they could hear me. Rather than spend time fixing the issue, the techs just wiped my computer. Therefore, I lost all of my data AND they changed my sign in without returning it to my original credentials!!! I can't tell whether my rage can stand going in there again. read more

Morris Rd, Columbus - Called the local number for Geek Squad - Robot sent me to a 800 numbers. The person who answered said the Morris Rd location does not take phone calls. She sent me to the Geek Squad 800 number. The Robot wanted me to be "In Front of my computer". I said I was not at home and could not. Said to call back when I was in front of my computer. I'm looking for somewhere else to take my HP printer to get paper jam removed. read more

I went to the store to pick up purchases I placed on cyber Monday Store Manager Elane was terrible I'm a business owner she had a team member call corporate and that's who is in picture. The associate got into argument with there own corporate office and refused to get back on the phone. This is the worst customer service Best Buy should be ashamed of themselves. Brett another store manager finally helped out he was exceptional only one properly trained. As a company owner I'll refer our business elsewhere read more

Best Buy - Columbus - One of the employees that refused to talk to there corporate office. Elane store manager had an associate call corporate - Computers Near Me - Columbus, Ohio

Bought washer 10/20/20, It was delivered 11/30/20, was told paperwork will be emailed and was promised a refund for hoses that weren't given to me. 12/7/20 talked to customer service and they said they would email me the paperwork and process a refund within 2 days. 12/29/20 emailed Best Buy on Morse road about no response or refund from my customer service experience and have not received any response from Best Buy as of today 1/18/21. Will never purchase anything again from Best Buy and we'll be happy to share my story with anyone who will listen. They just kept the $30 and never gave me the hoses. read more

I ordered an open box washer that arrived severely damaged. Working to rectify the issue has been a nightmare. They tell you to contact the store and the store has the phone directed to the main customer service line. I finally got a call from a woman who was working to replace the washer and after 2 calls she just ghosted, and I got an e-mail receipt stating delivery had been refunded I call the main line and they say gee all we can do is cancel the order or you can pay the difference for a replacement. This is not what I was told by the woman who ghosted me who told me I would get a replacement and I would not have to pay the difference. They honestly don't care about the customer. I cancelled the order. read more

I've never been done more wrong by a business establishment in my life. I purchased a remote start system as a Christmas gift over a month ago and made an appointment, less that three days before Christmas I get an email that says they moved my appointment back 2 1/2 months! No one called me, Customer Service couldnt offer me anything, I went into the store and they couldn't help me either. Really, you can't get me in for a simple install in the next 3 months? Worst of all, they have the harness to my system, so I cant even install it myself. Its a joke, STAY FAR AWAY! read more

i've purchased a TV from the store and scheduled installation for the following Wednesday. They told me to be available from 7 AM to 7 PM. At about 5:00 PM. I get a message saying that delivery would be the following day and installation the following Monday. I called and Customer Service gave me a new date for the following Saturday. Once again I get a similar message, called again, was told there was nothing that could be done. No apology or expressions of regret. I went into the store to return, the TV, explained the situation to the assistant manager, who once again made no apology and expressed no regrets. The general manager did apologize, but seemed unconcerned about the assistant managers rudeness. I won't be shopping there again. read more

Purchased items from Best Buy online. They day of deliver the FedEx driver did not drop off a package just pulled in my drive for few minutes and left I have the video. Called best buy they said the shipment shows delivered nothing we can do. I purchased items to rough a leasing company so now I'm on the hook for 1200 Dollars and have nothing to show for it. I will never do business with this company again. Customer service -10 starts they just repeat same thing over like they reading from a script and I can't understand them. read more

Morse Road Location needs to rethink their hiring practices. I live in Brazil and shop for most of my electronics from Best Buy in Florida. Unfortunately the closest to where I am visiting, in Ohio, is the Morse Road Best Buy where I have spent the past 3 days trying to buy (1) an all in one computer (2) an unlocked cellphone and (3) a Playstation 5. All three days I have been met by the same "salesperson?" who seems more intent on how little time he can spend with a paying customer and how much he can spend gossiping with his friends, all gathered in the computer area. Day one: When I asked for information about the HP All in one 27 inch computer he said "this is the last one, you have to take it as it is." And fled to his friends. He would not take 3 minutes to ask if I needed information an any other model, size or anything. I stood there for another ten minutes trying to figure out the difference in memory etc. when someone finally walked up and talked me through their inventory ( Bought it at Staples because they do not price match anymore) Day tw:, Playstation 5. He literally pointed toward the toy section and told me they don't have any displays and that I would have to talk to someone at "the front of the store" if I wanted one. Ran off to talk to friends. Bought it at GameStop a few doors down. Day three: I was at the unlocked phone area and he appeared. I asked if they had accessories for a Samsung unlocked phone that I was interested in and he said "no" ran off to talk to friends. The cell phone area is in front of the exit and I asked the person sitting there if someone could help me. He re- appeared, I asked about another model and he said " We only have iphone and newer Samsung" pointed wildly and, you guessed it, ran off to his friends in computers, where he was sitting, idly, when I called the manager. Now why on earth would anyone who is hired to SELL ( which produces the revenue for his salary and benefits) could not on all 3 occasions ask if there was anything else he could do to help me find a viable purchase, is beyond my comprehension. The manager said he would look into it, but I was furious and decided to go somewhere else. Even the manager did not ask if he could help me actually purchase what I was looking for. Best Buy, maybe this is why your stores are folding. I get better attention at Target and they don't even hire the "specialists" that you pretend work for your company. So roughly $3,000 walked out your store, all because your staff member would rather gossip with his co workers than actually do his job. Thanks for wasting my time. read more

If I could give a zero I would for the Morse Rd. location...went to buy a camera. Employees look at you and then immediately go the other direction so as to NOT HELP. No recognition of customers standing there or just acknowledging you just might need help. No one knows a thing about products (they'll tell you that) especially the camera department so do your homework before you go! They are RUDE and just there for a paycheck and nothing else! Common courtesy doesn't exist at this store and obviously the manager is so desperate for help he hires anyone off the street! They should close it down just like they did the one at Polaris! Times have changed! read more

What is my second favorite thing after food? It's technology! Being an avid buyer of all things electronic and or solar, Best Buy is one of the best options to go and look at products and test them before you buy them. To me, it doesn't matter where you buy them, but once you see it, you can tell if you really want it. So I go to this location near Easton hoping to find some help with my computer. I immediately see the Geek Squad line and it had a bit of a wait. But one of the workers came by and got me in for an appointment an hour after I enter the store. I really enjoyed the workers there offering to help those waiting since they have a service there that allows you to make appointments and being the polite professional that I am, I kind of felt bad not making an appointment before I came there because I do that anyways in my line of work. Four stars for exceptional service at this location. I had three people helping me at different parts of the store. Way to go Best Buy! read more

Needed to return an inexpensive laptop and my return by date on the website was 6/20. The short, chubby, African American manager refused to take it back because he said I purchased it on 6/2. He acted like I was lying and was very condescending. What he failed to look at, and I didn't remember, was that I picked it up several days after my online purchase and that is why it was returnable. Luckily I was still able to print a label and return it via UPS. read more

I have a broken printer. I have a replacement warranty plan that still has four more years on it. Some jackass at the national call center tells me that I have to bring a 200 lb printer back to the store to bring home another 200 lb printer that works because the Geek Squad won't do that yet they have Geek Squad trucks all over the city of Columbus driving around delivering things but they can't deliver me a new printer and take the old one with them. It doesn't matter that I'm disabled, don't have a car, and can't carry a 200 lb printer around. They just don't give a damn. I would recommend nobody ever buy a warranty policy because they wont honor it. They don't care if you don't have the ability to get to the store or to lift a printer up or anything or to be inconvenienced instead of doing what they should do and have honorable customer service. So why pay the leasing fees on Geek Squad Vans when they can't deliver me a printer yet the moron that I talk to at the call center who was the manager said we use the Vans to deliver things while delivering me a new printer would be what they should do and they should take the old one with them instead of me bringing the old one in and getting a new one. It's an insane system. It's an asinine system and it's a company run by jackasses who don't care about anything except inconveniencing customers and screwing you and ripping you off. I would advise to never ever buy a warranty or any product at Best Buy because they show why the rumors of there demise are always out there on the street because they just don't care. And you know what the funniest part is? The call center manager told me if they don't have the exact printer in the store guess what? Theyll deliver me a replacement. So why the hell can't they just deliver me the replacement and take the old one with them? See it makes absolutely no sense and it proves exactly what I've been saying. THEY JUST DON'T GIVE A DAMN!!! read more

When we moved here back in 2000, this was my location of choice because we frequented the Easton area and I really liked the burgers from the Dan's Deli truck, parked outside. Now, I shop at the one closer to home, but I still visit this location when I'm in the area. I attended a free photography class here yesterday (1st Saturday of every month - you have to register) and had and excellent time. I met some great photographers and picked up a few tips that will be valuable in the future. My instructor was Dave, who was very personable and encouraging to all. He's also a great teacher! They still have a pretty good group of associates on the sales floor and a helpful team back at customer service. I'm so glad that they realize that their team is just as important as their product. With a well-trained team, a large assortment of quality merchandise and great weekly deals, they will definitely keep my business. read more

Service sucks unless you are black. I tried getting individuals attention and nobody would acknowledge me, one guy walking around with AirPods singing songs. Local business complains about online shopping, this is a good reason why you go to Amazon, better selections, prices and don't get treated like a red headed step child. I will not be back at this store and if continues will start using another electronic store. Shame on Best Buy for not being more involved and for the store management team allowing the associates to treat their customers bad. read more