Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

So I Was on the phone with my phone company outside of the cricket store ,So I can start a plan…read morewith cricket . While on the phone a store employee "claiming this was HIS STORE" comes out & starts to question me asking me what I'm doing outside his store ? & asked me If I'm gunna come in or just stand there on the phone . & I told him I was gunna walk into the store and make a purchase but not anymore do to his attitude . So he got mad & told me to leave the property. So I will be taking my business elsewhere do to this young man's attitude. And also will be contacting corporate. Worst cricket store I've Ever been too.

they are really good, they help me with my phone and my line…read moreI'm glad they're was over there.

Great customer service! Helped us out with content. Thank you Miguel Castillo!! Best smiles !!read more

Shout out to "Carlos" this beautiful Sunday Popped in to see about my husband's line and upgrade…read moreas well as our daughter's switch to a different .... Carlos was extremely knowledgeable and indeed professional... Appreciate the time taken to explain all our options.. Most definitely an asset to T-Mobile forsure.. The vibe of this location is on point EVERYONE keep up the fantastic customer service and information you so provide to ea customer..

GREAT thanks to everyone to help. Everything was so fast for my and my boyfriend and I love my…read morephone :)

All the staff were wearing masks and have everything cleaned and sanitized, The employees were very…read morehelpful and nice and they Gave me the help I needed

I had a really complicated situation with my mobile phone that was such a headache. I went into…read morethis location 20 minutes before closing time, Chris helped me resolve my issue so patiently staying on the phone with insurance and the mobile powers that be for an hour after close. You don't find customer service like this anymore. If you're ever in the area in need of ANYTHING mobile/cellular this location is where you need to be, if they can't fix it no one can.

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

The sales person sold me a screen protector by telling me that if the protector fails to protect…read morethe screen it would be replaced. We were never told you had to have a 360 warranty as well. We have to phones and lines. Even if you have the 360 service plan you still have to pay for major repairs. I would recommend purchasing a protector from somewhere other than tmobile.

I went in to possibly add a line but definitely hot spot . Yidira speaks so quickly by the time she…read moreregisters a question it's for the wrong thing. She refused to slow down. Gave me the wrong plan and blamed it on me. As she scrolls my phone she swipes open tabs off of the phone removing tabs I needed without asking. If i had open work, it would have been lost! I reminded her it wasn't her phone. "OH well my boss does this to his so I do it to mine." Okay but this not your phone. Was she upset because of this? She goes on to tell me about the porn she sees on guys phones.... why tell me this? Yidira told me the 2nd best was crappy service so why would I take that one? Upset so she gives wrong plan!? We females can get lol. I called 3 times because of her misinformation. Unclear answers from fast talk. Then I call, again... phone picks up then hangs up. I go back drive down go in. Asked her why the hang up? She says I cursed her and she then refused me any service. This is my update from what I wrote yesterday. Today I just got back from transferring my service from cricket. Not paying for this counter service. Their App is useless too Better luck for all others who go there!

The only thing constant in the universe is change and when Wireless Express changed management my…read moreheart sank. But today I discovered that they have changed for the better. Nelson went above and beyond to get my service back up and running after my original phone was packed and sent elsewhere during a recent move. Thanks Nelson, store looks great and you made a lasting impression. Now get out there and vote!!!!! Vios con dios Buddy.....

Brian Herrera knows how to sale a phone. Great communication and great skills. Thanks for him I got…read moremyself a good deal with cricket.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Phoenix store today.