DO NOT SWITCH TO VERIZON!!…read more No one knows what they're doing and customer service reps will create more problems when you call in to fix the problems the sales reps created! Switched over from T-Mobile in January to take advantage of the free phones deal. BIG MISTAKE. It's now April and I'm STILL on the phone multiple times a month trying to fix their mistakes. Sales rep opened 4 new lines. I wanted to switch around the colors of the phone and assign them to different numbers on my account. Sales rep says ok, can be only be done once. I say cool. I trust you to handle it. He opens up a temporary line to do these transfers. Says the temp line will fall off once everything settles. It didn't happen. He had me call into Verizon to have it handled. Still unsure if it was?? Fast forward a month, I port in a number to one of the existing lines and add an iPad line. Service rep says, "ok, everything is handled. You'll see a buy-out charge on your account for the number port in, don't worry it will fall off." I say ok, whatever... I don't work for Verizon, I don't know how any of that works. The bill comes, the buy out charge doesn't fall off and is already charged to my Verizon visa on auto-pay. I call in MULTIPLE TIMES, each time no one knows what's happening as if they don't have notes nor read them. Finally, an agent with enough brains told me to dispute the charge with Verizon visa. Ok, done. He says the buy-out charge will be refunded and the service contract (that IS NOT SUPPOSED TO BE A "BUY-OUT" because it was a number PORT-IN) will be reinstated and everything will be fine. Ok, cool. Once again, I don't work for Verizon, I trust the reps to do their jobs. Fast forward a couple more weeks, the buy out charge is back. My auto-payment has been turned off by Verizon. I call YESTERDAY to have this issue fixed. She says everything is taken care of. I put my auto-pay back on. This morning, I wake up, my auto-pay was unenrolled again and my service is disconnected. I've been on the phone for TWO HOURS so far with about ten different reps... STILL trying to figure out how to fix it. They are telling me they need to reinstate the old phone number before the port-in to fix the agreement and remove the buy-out charge. Ok!? I've been told this about a hundred times by all your reps already. Then they say it's fixed and yet here I am, still on the phone, still waiting for it to be fixed. DO NOT SWITCH TO VERIZON!! Their reps have no idea what the f*@k is going on and you will be stuck with new problems every time you go in for help to fix the last problem. I NEVER had issues like this with T-Mobile and deeply regret ever switching. F*!K VERIZON.

Everything went Wonderful! My daughter and myself upgraded our IPhones today and our Sales Rep…read moreJames was the best! His Customer Service Skills were on point from Start to Finish, he was very knowledgeable, patient and enjoyable to talk to, This Store will be our go to from this day forward, keep up the good work young man because you are truly what Customer Service should be!

When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

DO NOT GOT HERE the girls were so rude!!! We went in to upgrade our phones and they would not help…read moreus and basically told us we had to do it on own - that is ridiculous we pay Verizon a premium price for premium service. We ended up going to the Verizon by the chandler mall and they helped us right away and got us set up on two new phones - go there instead!

In an attempt to have a promotion properly applied to my bill. I ended up with another, incorrect…read morecharge on my bill and to make matters worse, only specific people, who never are in this store are able to correct the charge. I have been told repeatedly that either the manager or the supposed reviewer will be calling. It has been 3 weeks and still no resolution or response. Also, the phone number listed doesn't work. Seems pretty ironic that a company that deals with phones has no phone in the office. This kind of terrible business practice is enough to make a person switch carriers

My interaction at this store today is what's made me decide to switch to a new carrier and I've…read morebeen with AT&T for 12 years. I had already been considering it because I'd gotten upsold at a different location years ago and I had been promised I'd never have an issue with changing my device over. I don't see a point in even having this store if the staff is unhelpful and the only option I'm given is to call a phone number. Why offer in store help? The girl who helped me wrote down the wrong number too so now I'm stuck with wasting my time driving to and from this location and having to hunt down the correct phone number to do what I need to get done.

Let me start with : T-MOBILE IS THE WORST COMPANY that I've ever dealt with. They have some shady…read morebusiness practices that are borderline illegal. THAT SAID, everyone at this particular store IS fantastic. It took 8 months and hours of time to cancel a business account because I had a data only plan and couldn't receive their one time text codes. Hours upon hours of time wasted, hung up on multiple times by T-Mobile customer support, and one store told me I had to buy a new phone and start a new line in order to cancel my existing service. The staff here spent 2 hours on the phone with me, going as far as to set up a temporary/burner phone for my phone number to appease "the cancelation team". After I was hung up on after being put on hold for 58 minutes while I waited for the support team to answer, the staff jumped on other lines and got it done. It's a shame T-Mobile sucks so bad because I'd happily do business with this store again.

Please do not come here for anything. Especially the promos. They messed up the phone I wanted and…read moredid not respect my promo we are going to visit to try and get my paid off phone back. They are just not all there, waste of space in this area.

Great guy and very good service i needed my phone fixed as soon as possible and he got it done!read more

fast and efficient mobile repair. fixed my cracked screen on my iPhone. great communication.read more

Great customer service!! We bought our phones today and were having trouble setting up our phones…read moreand had to come back into the store and both the staff were really cool about helping us, especially Jocelyn!! She was super patient and professional with all our questions. I do wish they would update their phone number. We almost didn't go there today because the number isn't working. Had to take off one star for bad phone number.

Rick is amazing and very patiently helped with all our phone needs. I highly recommend this store…read moreto anyone looking for wonderful service.

Overcharged & Humiliated -- Seniors, Stay Away!…read more Review: My mom (late 60s) was charged $100 incorrectly during a purchase at this location. When she politely pointed it out and asked for a refund, the employee on duty refused to correct the error, stood over her in a threatening way, and told her he was going to call 911 to trespass her out of the store -- instead of doing basic customer service. She left shaken and embarrassed, and later that day she fell and injured herself because she was so upset. I went back the next day to get this sorted and asked to speak privately with the manager on duty. He shrugged, said he "already knew what happened," refused to review the security footage, and would not contact the other customer for clarification. No attempt to refund her, no compassion, zero accountability -- just dismissal. This wasn't a misunderstanding that they tried to fix. It was arrogance, intimidation, and outright negligence toward an elderly customer. If you enjoy gaslighting, being talked down to, and leaving the store with less money than you walked in with -- this is your spot. Otherwise, run the other way. DO NOT USE THIS LOCATION!! BEWARE OF SCAMMERS!!!

I'm here to pay my phone bill I called before I came in and asked if they are accepting cash for…read morephone bills and they said yes come in little did they know I was next door at donut shop 2seconds away I walk in to pay my bill cash and they tell me there systems are down and they are busy so I gotta wait for idk what , now there telling me there not accepting cash , I'm TELLN you these dumb ass people think there smart n they are dumb asf