They repaired my phone screen and the camera came back with dust behind the glass so my front…read morecamera is ruined. Asked to fix the issue and they offered the service for $180

Great, honest father and son team providing quality repair services at a fair and reasonable price.read more

My daughters phone wasn't working so I took it in. He thought it was a cracked screen that needed…read morereplaced. They were able to try a test screen to make sure that was the only problem before they did a repair and charged me for a new screen. They didn't want to waste my money for something I didn't need. Phone works great! And it was only $70.

Super impressed with this location. First went in for a screen replacement for my iPhone 6s (great…read moredeal for $40 in 20 minutes). Got it back in 15 minutes. As I was walking out, I realized the bottom of the screen didn't work correctly, so I went back. They apologized and replaced the screen and added a screen protector for free in about 7 minutes. Rebecca and Rashid were super easy to work with, kind and great examples of quality customer service. Rashid told me this is the third location he's had. First was a kiosk in 2006, then store 1 was in 2011 (still in the mall), followed by this store in 2016. With service like this, I expect them to stay around for a long time!

Was quoted $320 for an iPad Pro 12.9 screen. No screens were in stock. When I came back the…read morefollowing week, they only had a "premium" screen for $380, a more than 18% up charge. This premium screen is the worst tablet screen I've ever had. It takes longer to clean the fingerprints off of it. It's more reflective, so it's harder to see with bright lights above. It doesn't get as bright, so it's harder to see when sitting outdoors even in the full shade. The color tint is cooler than normal, so whites look bluer. The edges of a full white screen have a slight purple cast. A block of white next to block of black sometimes has a slight red cast. Colors sometimes shift when moving, e.g. white on black text can look bluish or greenish while scrolling. Sometimes when scrolling there's a weird flicker in parts of the screen. The brightness is not consistent around the middle point -- there's a glitch around the middle setting where setting the screen brighter makes it dimmer and vice versa. This can make the screen unexpectedly flash when auto-brightness is enabled. There are several places where touching the screen or holding it on the back causes dark spots to appear. If I knew the screen was going to be this bad, I would've bought a screen protector for my cracked screen or bought a new iPad. The lowest end iPad would've had a smaller, but much better screen at a lower price. There is nothing premium about this screen other than the price. Good: Friendly service, was ready when promised Fair: Workmanship. On two sides of the new screen there are gaps wide enough that I can fit my fingernail between the screen and the body Bad: Screen quality Terrible: Upcharge for a lousy screen

This place is amazing. I took my friend in there because her phone screen went black. Apparently…read morethe acid in the phone made it do this. The gentleman in there switched out the screen and now her phone works! Thank you so much for taking care of her! Reasonable price as well $90! They were quick, it only took about 45 minutes!

Went in a couple of weeks ago. I had been having trouble with my phone's charging port. The fellow…read moreat Phone Hospital quickly pulled a ball of lint out of the port, double checked that it fixed it, and didn't charge me a dime. Fast and friendly service. I'll definitely be coming back here when I have more serious problems with my devices.

I'm incredibly disappointed in my experience with Cell Phone CPR on Coliseum Blvd. I brought in my…read moreiPhone 14 Pro Max to have the camera lens replaced--a minor crack from a drop months ago. The phone had been working just fine, and I only wanted to be proactive in getting it fixed. Fast-forward three days after their repair, and the same lens is cracked again, despite no drops, bumps, or accidents. I took it back, assuming a business with "CPR" in the name might stand by their work. Wrong. They claimed the crack was due to a "puncture" and refused to honor their warranty, even though I had done absolutely nothing to cause damage. I asked what good a warranty is if it doesn't cover a repair that clearly didn't hold up, and they basically shrugged it off. Honestly, I would have been better off keeping the original, lightly cracked lens than paying for a replacement that failed within days. Do yourself a favor and take your business elsewhere. I wouldn't trust this place with a phone case, let alone a repair.

Very helpful. Called and spoke with Cody, arranged for my handicapped brother to come in and they…read morechanged the SIM at no charge.

They were very professional helpful in on time with the repair I will recommend if you need…read moreanything done they will take care of you

Stopped by a few minutes ago and store is cleaned out, apparently gone out of business. No updates…read moreon their FB page since December 2024 either. It's too bad, because it was a great business while it lasted.

This store is great. Incredibly helpful and quick! The staff was very polite! And a convenient…read moregreat location!

I had such a great time!…read more The store is always so clean and bright. The staff were so friendly and helpful, making sure I had everything I needed. It was such a pleasure shopping there. I definitely recommend it.

Worst experience I've ever had in 30 years as a Verizon customer. Do yourself a favor and DO NOT…read moreuse this store or company for any of your cellular requirements. Very unethical to say the least.

October 11, 2019…read more Purchased Apple watch on this date. The Simply Mac Store paired the watch to iPhone. Approximately 1:30 p.m. Jonathan S did a great job. Following this step I contacted Verizon.....After several attempts to set up my watch online with Verizon, observing: First agent was uninformed of the process, asking me to perform the wrong functions as I later found out. I was subsequently transferred to another agent who was also unfamiliar with the process. I was disconnected a couple times during the online chat. I then called a Verizon Agent. I was confident the Verizon Agent had established Verizon service for my watch. The next day at 10:33 a.m. I had received a text from Verizon, asking me to access a website embedded in the text. I did as requested, and was taken to the Verizon Wireless Website and to the section, "Manage connected devices". I was unable to perform the function requested on this website. I made a trip to the Corporate Verizon Store at 4601 Illinois Road, Fort Wayne, IN. Phone 260-432-9928. The staff was unable to explain why I was unable to perform the function requested via text by Verizon. Due to a lack of confidence in this answer, I requested Verizon to confirm my street address entered in the Verizon system for emergency assistance. Verizon was unable to access this information and did not understand the process; although the Agent did ask his managers in the back of the store how to complete the process several times. The manager provided misconstrued and incorrect advice to the Agent as I later learned. The Agent told me Verizon, based on information from his managers in the back of the store, did not maintain my address for emergency services and had only asked for my address to determine if 911 services were available in the area. (Is there a location where 911 is not available these days?) I asked to speak to the General Manager. Instead the on floor "Solutions Manager", Jenny, stated Verizon personnel did not know why I received a text message and could not explain the reason I was unable to complete the requested function. Jenny said Verizon did not maintain my address in their system for emergency purposes. I learned later this statement was not factual. Corporate Solutions Manager, Jenny, was dismissive, uninterested in my dilemma, and as I eventually learned, was not knowledgeable about both issues that I had made a trip to the Corporate Verizon Store to resolve. I called Apple for the facts and spoke to Jasmine. Jasmine was unable to confirm the facts but contacted a Verizon representative, Michael. Jasmine had explained the run-around the Corporate Store manager had given to me. Michael confirmed the Verizon Corporate Store Manager, Jenny, was uninformed of both issues, stated her behavior was inappropriate and reflected badly on Verizon. Michael stated Jenny's poor attitude and dismissive behavior is not the type of treatment Verizon finds acceptable for its customers. (Evidently Verizon doesn't appreciate being contacted by Apple Service when their customers need help from Verizon.) Michael explained the text had been sent too late in the set-up process and should have never been sent to me at all. As an incidental matter, Michael fixed the incorrect name identified with the Apple Watch. Michael explained Verizon does maintain home addresses in the Verizon system in the event of an emergency, utilizing the Apple Watch functionality to provide 911 services. The Corporate Verizon Store at: 4602 Illinois Road Fort Wayne, IN. 46804 260-432-9928 exhibited undesirable behavior, especially from management, which indicated they were unaware of the operational aspects of the Verizon system, and consequently provided untrue statements. Alright I will say it....Verizon lied to me. The proper response to me from the Solutions Manager would have been "I don't know the answers to your questions, but I will investigate and call you tomorrow with the answers". Oversight and review of the Solutions Manager, Jenny, behavior should be conducted by Verizon. In my opinion, at least a reprimand is in order for her.