Worst experience I've ever had in 30 years as a Verizon customer. Do yourself a favor and DO NOT…read moreuse this store or company for any of your cellular requirements. Very unethical to say the least.

October 11, 2019…read more Purchased Apple watch on this date. The Simply Mac Store paired the watch to iPhone. Approximately 1:30 p.m. Jonathan S did a great job. Following this step I contacted Verizon.....After several attempts to set up my watch online with Verizon, observing: First agent was uninformed of the process, asking me to perform the wrong functions as I later found out. I was subsequently transferred to another agent who was also unfamiliar with the process. I was disconnected a couple times during the online chat. I then called a Verizon Agent. I was confident the Verizon Agent had established Verizon service for my watch. The next day at 10:33 a.m. I had received a text from Verizon, asking me to access a website embedded in the text. I did as requested, and was taken to the Verizon Wireless Website and to the section, "Manage connected devices". I was unable to perform the function requested on this website. I made a trip to the Corporate Verizon Store at 4601 Illinois Road, Fort Wayne, IN. Phone 260-432-9928. The staff was unable to explain why I was unable to perform the function requested via text by Verizon. Due to a lack of confidence in this answer, I requested Verizon to confirm my street address entered in the Verizon system for emergency assistance. Verizon was unable to access this information and did not understand the process; although the Agent did ask his managers in the back of the store how to complete the process several times. The manager provided misconstrued and incorrect advice to the Agent as I later learned. The Agent told me Verizon, based on information from his managers in the back of the store, did not maintain my address for emergency services and had only asked for my address to determine if 911 services were available in the area. (Is there a location where 911 is not available these days?) I asked to speak to the General Manager. Instead the on floor "Solutions Manager", Jenny, stated Verizon personnel did not know why I received a text message and could not explain the reason I was unable to complete the requested function. Jenny said Verizon did not maintain my address in their system for emergency purposes. I learned later this statement was not factual. Corporate Solutions Manager, Jenny, was dismissive, uninterested in my dilemma, and as I eventually learned, was not knowledgeable about both issues that I had made a trip to the Corporate Verizon Store to resolve. I called Apple for the facts and spoke to Jasmine. Jasmine was unable to confirm the facts but contacted a Verizon representative, Michael. Jasmine had explained the run-around the Corporate Store manager had given to me. Michael confirmed the Verizon Corporate Store Manager, Jenny, was uninformed of both issues, stated her behavior was inappropriate and reflected badly on Verizon. Michael stated Jenny's poor attitude and dismissive behavior is not the type of treatment Verizon finds acceptable for its customers. (Evidently Verizon doesn't appreciate being contacted by Apple Service when their customers need help from Verizon.) Michael explained the text had been sent too late in the set-up process and should have never been sent to me at all. As an incidental matter, Michael fixed the incorrect name identified with the Apple Watch. Michael explained Verizon does maintain home addresses in the Verizon system in the event of an emergency, utilizing the Apple Watch functionality to provide 911 services. The Corporate Verizon Store at: 4602 Illinois Road Fort Wayne, IN. 46804 260-432-9928 exhibited undesirable behavior, especially from management, which indicated they were unaware of the operational aspects of the Verizon system, and consequently provided untrue statements. Alright I will say it....Verizon lied to me. The proper response to me from the Solutions Manager would have been "I don't know the answers to your questions, but I will investigate and call you tomorrow with the answers". Oversight and review of the Solutions Manager, Jenny, behavior should be conducted by Verizon. In my opinion, at least a reprimand is in order for her.

We have been with Sprint/T-Mobile our entire lives. We like the service. The phone techs are great…read more The new location for T-Mobile is very nice. Seems to be a smaller building, that's ok!

The worst coverage for T-Mobile Sprint you should not have merged or lost your fuel or light with…read moreT-Mobile

Employee Andrew Thomas was extremely unhelpful. Very lazy, came right out and said he just wanted…read moreto get home and was very low paid so didn't want to do what was needed to fix my issue. He would have to call tech support to verify my phone was not active in order to accept turning in my old phone for $350 off on my new phone. And wouldn't wait for me to call tech support and verify it do him. I had to drive down to Fort Wayne to find an employee willing to do his job! ZERO STARS

Your better trying to figure things out yourself. The workers here need much training. What…read morehappened to the girl that used to work here and actually KNEW her job!? These guys here now know nothing! Went in today for help, Nathan helped me, I'm not sure how he even got a job here...he knew less then I did and I'm 43 and in the heathfield!