It's permanently closed. Went to the mall. A kiosk just…read moreoutside the mall food court was able to fix my phone in 6 minutes! Well done and well worth it!

I went to Genius Phone Repair today to see about having the charging port repaired on my…read moresmartphone. The gentleman at the store told me that they could repair it, but that there was no need since it was capable of wireless charging. I had completely forgotten that it was an option for the model of phone I had. He put it on a wireless charger and confirmed that it would charge and power up. I appreciated his honesty so much that I offered to buy a wireless charger there and this time he told me that he didn't have the charger model that worked best with my phone and recommended that I buy it at Best Buy. I sincerely appreciate that he didn't make me pay for an unnecessary repair or sell me the wrong charger.

Evan was outstanding. Though they were unable to repair my older phone, the service was…read moreprofessional and as promised. Quality.

Took an Ipad with a loose charging port. Was told that the tech at this location did not have the…read moretechnical ability to repair but they would sent it off to another store, Kalamazoo, Michigan, and have it repaired. I was told that it would take 2-3 weeks "due to shipping." 3 plus weeks later I am still waiting for my machine. They have a lot of excuses and it depends on who you talk to there on what this issue is. Bottom line is this place is not dependable. There is no chance that I will ever use this place again.

I needed a battery that no longer held a charge replaced on an apple ipad6. It took a bit for the…read morebattery to come in, but once they got it, the repair was done by the next morning! My ipad 6 now works great, the price was more than fair- cheaper than I could have done it! Not to mention They had the knowledge to actually do the repair properly ! I was very impressed & will use them again if needed & recommend them to all my friends!!

Jay is awesome, always willing to help with any technology topic you can think of. :-). Very fair…read moreand courteous assistance to make sure you are making the right decision. Jay is willing to take a look at your issue at hand and before charging you anything for his time or parts. Highly recommended for your mobile and Mac issues!

I brought my iPhone 12 Pro Max in because it wouldn't charge. Naturally, I assumed the…read moreworst--broken port, new phone time, sell a kidney. Turns out... it was just lint. Pocket fuzz had staged a full-scale invasion inside my charging port. These geniuses didn't just clean it out--they performed a delicate iPhone colonoscopy. In less than five minutes, my dead phone went from "flatline" to "back from the dead." Watching them pull out enough lint to stuff a Build-a-Bear was both horrifying and deeply satisfying. Honestly, I half expected them to hand me a tiny sweater knitted from pocket debris. Moral of the story: before you panic, let these folks work their magic. They saved me from buying a new phone, a new charger, or worse... facing life without Instagram. Highly recommend...fast, friendly, and they don't judge you for carrying around six years' worth of pocket dust like a lint dragon.

Okay, so heres the thing, as much as I'd love to be able to leave a full 5 star review, I just cant…read morein good faith. Lmao. They get an A+ when it comes to the repair of my Dell laptop, inspiring 3580! It was having tons of software issues, as I recently purchased it from a local pawn shop. It would not properly install the latest version of windows, it kept stalling around 70-80% it waz running ultra slow, and sadly, ive become my father. (illiterate when it comes to technology, something i never thought would happen to me) Anyways, I struggled to find the right place to bring my laptop in, because when you know very little about computers, you have no idea if your being taken advantage of, or even told the correct information. So the reason they didnt get a 5 start review is because I felt like the man who did the work on my computer was very rude and wasnt explaining anything to me. I have no idea if I overpaid, but I do know that good service is more than just fixing the issue. I want good service all around, and I did not get that here.

Removed virus from cell phone SAME DAY! Reasonable price. Nate, the tech very courteous.read more

A follow up to my original post: They took care of my malfunctioning screen by replacing it…read more Everything is working fine and the new battery is holding a charge. I recommend them.

Super impressed with this location. First went in for a screen replacement for my iPhone 6s (great…read moredeal for $40 in 20 minutes). Got it back in 15 minutes. As I was walking out, I realized the bottom of the screen didn't work correctly, so I went back. They apologized and replaced the screen and added a screen protector for free in about 7 minutes. Rebecca and Rashid were super easy to work with, kind and great examples of quality customer service. Rashid told me this is the third location he's had. First was a kiosk in 2006, then store 1 was in 2011 (still in the mall), followed by this store in 2016. With service like this, I expect them to stay around for a long time!

Was quoted $320 for an iPad Pro 12.9 screen. No screens were in stock. When I came back the…read morefollowing week, they only had a "premium" screen for $380, a more than 18% up charge. This premium screen is the worst tablet screen I've ever had. It takes longer to clean the fingerprints off of it. It's more reflective, so it's harder to see with bright lights above. It doesn't get as bright, so it's harder to see when sitting outdoors even in the full shade. The color tint is cooler than normal, so whites look bluer. The edges of a full white screen have a slight purple cast. A block of white next to block of black sometimes has a slight red cast. Colors sometimes shift when moving, e.g. white on black text can look bluish or greenish while scrolling. Sometimes when scrolling there's a weird flicker in parts of the screen. The brightness is not consistent around the middle point -- there's a glitch around the middle setting where setting the screen brighter makes it dimmer and vice versa. This can make the screen unexpectedly flash when auto-brightness is enabled. There are several places where touching the screen or holding it on the back causes dark spots to appear. If I knew the screen was going to be this bad, I would've bought a screen protector for my cracked screen or bought a new iPad. The lowest end iPad would've had a smaller, but much better screen at a lower price. There is nothing premium about this screen other than the price. Good: Friendly service, was ready when promised Fair: Workmanship. On two sides of the new screen there are gaps wide enough that I can fit my fingernail between the screen and the body Bad: Screen quality Terrible: Upcharge for a lousy screen

The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!