Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

I have been a long term TMobile customer with 5 lines. Today, I attempted to delete one of the…read morelines that is no longer being used. It took over 90 minutes; I was on hold, transferred three times, conversations to try me to keep it. Agents are not allowed to transfer calls back to the USA. The phone staff was poorly trained, unprofessional and clearly a game to make you keep the line. I have had to file a regulatory complaint since I still can't figure out if the line is closed. There has to be a more efficient/simple way.

Excellent deals, very friendly costumer service. Helped me with some issues I had and walked out of…read morethere with a great deal. Would come back again!

This is the worst cell company I ever had. I have being having this company for 4 months I have…read morebeen changing my number because it is ridiculous the calls and msgs from spam. I requested to cancel the line this last cycle but I forgot I had I payed the bill and there was no service. When I was able to call them from another phone he said oh yes I see you complained about spam calls and msgs. He said those 35 you paid for your monthly fee you don't get it back. It's none refundable. I asked why he said that's the way it is. He wanted me to pay 35 more to reconnect my number a number that all I got was spam. He said I can help waiving those 35 but you still have to pay 35 I asked so how are you helping. I already payed the 35 none refundable. You are waiving the 35 for reconnect the one how do I still owe him 35.?? They charge 15 Everytime I changed the number. On top of everything how is it that people I didn't want the with my number would msg me to every new number.

When I walked in there were 3 sale associates working, which is great for customer service. The…read moregirls were all bilingual as well, I worked with a lovely young girl named Barbie. She helped me activate the phone and transfer everything over from my old phone to my new phone. (I did have my old phone backed up) She was so sweet and kind to me! We were looking for a case for the phone but non were in stock. While we were sitting at the table, phone took some time to transfer things over, Barbie went out to her car to see if one of her old cases she wasn't using (which was grand new!!!) would fit the phone I just bought. Talk about above and beyond customer service and care.

I just purchased a phone and case for it. The case does not go with this phone despite the managers…read moreclaim that it did. The case blocks the flash. I asked to be refunded for the case. She said all sales on accessories are final as stated on my receipt. I was not informed of this prior to the sale and she said too bad it says so on the receipt. She did not care that she sold me the wrong product or that she didn't inform me prior and told me she would make a note of my displeasure. The worst customer service I've had in a while and by someone with the bitchiest attitude.

Rafa was so good and helpful. He was very knowledgeable, not pushy, and made me feel confident in…read morethe service I pay for. Well done Rafa, and thank you again

We had a fantastic experience at this location. Kevin helped us with all of our needs, as we looked…read moreto switch plans. He was knowledgeable, helpful, and personable. I'd recommend this location to anyone!

Horrible customer service, employees do not acknowledge customers when they enter the store nor do…read morethey attempt to assist customers. I have been a business customer of T-Mobile for 3 years yet this is the worst experience I have ever experienced at any T-Mobile location

DONT GO TO THIS LOCATION they are scammers it's ran by a bunch of irresponsible scamming teenagers…read morethey add things to your bill without telling you and when I tried canceling the company wanted to charge me to cancel the extra stuff they put on my account the company is a scam as well I switched to AT&T and my bill was cut in half I recommend AT&T