I have COX internet service and have had wifi issues for over a week. It's impossible to get real…read morehelp online or over the phone. It just keeps me in a loop where nothing gets resolved. Additionally, COX sent out two repair men and they did absolutely nothing to resove the issues. I have spent hours over the past week trying to resolve the issues to no avail. DON'T USE COX. THEY ARE NOT WORTH THE MONEY OR THE TIME AND TROUBLE.

This is the worst internet provider on this earth! They don't care about customer service at all…read more Try to schedule an appointment and they say ok then change their mind even after the technician gave me a time a lot. Say to call back later and when I do the next date is two days away. And then of course they threw you with the it's a $75 charge if it's not their equipment. When I remind them that everything is there equipment they just ignore that. Stay as far away as possible from this company. I can't wait for Zona to be in our neighborhood so I can have the pleasure of dumping Cox!

1 star is one too many.All their employees Gaslight you and tell you all this great stuff till you…read moreget the BILL!I have spent the last 6 weeks trying to straighten out all the erroneous charges and service fees.They will not send confirmations by email of the discussions and agreed upon NEW charges.Its all just BS and stalling techniques and then they continue to bill you even when you Cancel services!I wouldn't wish dealing with this corporation to my worst enemy!

I contacted Cox to find reduced rate. Though it was listed on line, they would not provide lower…read morerate to me. I had to stop service. They charged me for another month after service was stopped. I was told by an agent that the credits showing on line should have reduced my bill. I asked for paper bills from last year. I received two with two different charges without the reductions shown on line. Cox claims to care about customers. This a lie! Though I had Cox for several years, they did not help me Or show care for me. I don't believe I owe them anything and am angry they took out a payment after I closed account without my authorization. I spent many hours trying to resolve without response from supervisor response.

Jedai was so helpful! Made sure I picked the plan that was right for me, and the visit was quick…read moreand easy.

Poor customer service, no one greets you, there's a crowd sitting and standing at the door, when…read moreyou ask a question they just say did you sign in on the tablet.. Kabrina is definitely holding the team together. She smiles, acknowledges you, and fixes the situation.

I wanted to upgrade my services to include recording and not only did Jan make it so easy but he…read moreended up saving me a lot of time and hassle. He was able to just change my box and it ended up being affordable and just a wonderful option that saves me money! I can record my shows and I don't have to bring the box and chords in it should just reset and record! I just really appreciate his excellent customer service and how easy he made everything and how comfortable I felt talking to him. I definitely recommend calling the store directly and getting your issues fixed so you don't have to make a trip down busy Camelback Road in Phoenix

I had a great time getting my modem from Mikah! I hope I spelled that right. He was very…read moreinformative and walked me through everything and even helped me trouble shoot some things when I called back. Very chill and cool dude. I was definitely stressed that day and my interaction was very stress free and brightened my day. Thank you Mikah!

My husband and I visited the Olive Avenue location to switch our cell phone service to Cox from…read moreConsumer Cellular and to set up service in our new apartment as we relocated to a larger unit within the same complex. We were there about two hours with a wonderful young man named Caesar. He is very talented, educated and thorough when it comes to dealing with another service provider and moving the service. Consumer Cellular didn't make it easy but Caesar knew how to navigate around their process and set our new service up in my name. He helped me with Equifax as well to temporarily lift a freeze on my credit report so Cox could run a credit check. It was interesting watching him move quickly and smoothly on our phones and his computer navigating the various screens. He's fast, efficient and knowledgeable. I love this location Everyone who works here is wonderful and customer service oriented. I will use this location anytime I need service.

They close at 19:00, but Yelp says 18:00. I came in around 17:30 and the place was packed with…read morepeople waiting. I came to pick up my new modem. They appeared to have three or four staff working. Nobody said anything when I walked in. They told people that came in after me to sign in. I'm not sure how long all the waits were, and the check in kiosk wasn't helpful at letting you know. Surprise, they have a check in after you enter that just says Hello on the front. Apparently you can get Cox Mobile as low as $30 per line for up to five lines. The black Friday steal allows you to get an iPhone 17 Pro on them with eligible trade in, must be why the sales person kept trying to get me to get one. I wasn't impressed with the assistance online, so I wasn't expecting much from the store. After my name was called the person tried to sell me a phone. I know it would lower my price, but I don't need an additional phone, even a burner though I'm sure some people could use that. They've got music playing pretty loud, so I couldn't hear the associate too well. Once my name was called, about twenty minutes later, I spent about five minutes with the associate. I need to return my old modem within 10 days, but he told me I could just pay for it. I'm sure my many years of renting it paid for a couple of them.

I went in due to a high bill and didn't realize I was able to save a huge amount of savings once we…read moredid an account review. Thank you for your time and assistance on the matter

If I could 0 stars I would!!!!! Cox has gave me the run around for four weeks now, first week the…read moreguy comes out saying the pole he needs to access is in my neighbors yard (bullshit) the installer was lazy af and said I need to reschedule so I reschedule with a guy on the phone from cox giving his life story and didn't even set my god damn appt for the following week no appointment showed on my app so I call I was right no appointment when the guy had said yes he's got it under control then the appointment day comes no call to come out and install fucking ridiculous third time for my appointment which was today September 3rd 2025 they come out and said oh no we need you to get a bucket truck out here I said I TOLD YOU GUYS OVER THE PHONE YOU NEED A BUCKET TRUCK NO ONE LISTENS TO THEIR CUSTOMERS HERE!!!!! ZERO SERVICE=ZERO STARS IF ANYONE FROM COX SEES THIS MAKE IT RIGHT I WAS FIRST MONTH FREE FOR THE BULLSHIT YOU CAUSED MY ELDERLY FAMILY DOESN'T HAVE WIFI BC OF COX! THANKS FOR NOTHING!!!!