This is the worst store experience I've ever had. The owner replies to reviews in the most…read moreinsincere way. It seems nothing changes. Not sure this place should even stay open at this point. It's been bad according to reviews for so many years. If I were Verizon I would cut my losses. -10000/10. Avoid at all costs

My husband & I finally decided to upgrade. I'm embarrassed to say we've had our phones for years…read moreand both had a 7 plus. The good news is, I've been diligently been looking for a great deal. I finally found one AND both phones were getting the same deal. We had several choices of freebies, but we landed on the iPhone 14plus for both of us. We originally did this online, without any problems but my husband's old phone wasn't transferring to his new. Again, I had no problems ( that's meant as sarcasm since he had issues and I didn't!). So, we stop at this store on Bechtle ave. (I checked, this one has their current address, there's an earlier submission that has a different address.) So, to give props to this store. There were like 4-5 employees, all helping others when we got there. We didn't wait more then about 5 minutes and had a guy come help us with our problem. He actually had to call someone from some place .... Not sure who a tech calls when they're stumped. We had it all fixed within 20 min or so. I guess the 5 stars is mostly based on a friendly tech. A tech who couldn't tech that found a tech that could. The store is clean, modern in appearance and has all of the current techie stuff you might need. Hope we don't have to return, mainly because that means somethings wrong, but satisfied with their attentiveness.

I needed an odd-sized battery and Batteries Plus is my normal vendor for these things. This…read morelocation, however, had two employees who spent their time smoking out back. The cash drawer was an amazing lack of awareness. In the end, my new battery was crap and needed replacement months later. This location is terrible. But it's Ohio so that's what you get. Hop on past this place. Fluffy Bunny

The guys here are so helpful! I was all worried about my water damaged iPhone and they fixed it…read morequick!

Diagnosed the screen on the spot with our concise description of the problem... Had the spare part…read moreon hand; offered a guarantee that we wouldn't pay the full amount if he couldn't fix it (which he did, within mere hours) Reasonably priced, cannot beat the turnaround time (Same day handheld repair is very rare in the industry). The guy has a talent, cannot praise the business highly enough.

Today I walked into a service company that reflects values of the past. The young man working was…read morefriendly helpful and full of integrity the customer that came in after me left smiling and seemed to be very happy. The couple after him received great service too. if needed I will return to this business.

Friendly and helpful. Allen was able to handle carrier switch quickly and accurately and was also…read moreable to locate the phone color I wanted. Wonderful experience the manager Sam was very helpful and kind and was able to answer and take care of my concerns with switching to Cricket.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.