Fantastic and fast service for a reasonable price! The owner is so nice, professional, and so…read morehelpful!

Super helpful, nice, patient, and fair service! They really pulled through in an emergencyread more

Came in for a new iPhone 6 phone case since I decided that I couldn't salvage my current one…read morebecause it's tored to shreds! Luckily, Dexom wireless was nearby to help me out! They have a large selection of iPhone cases that matches anyone's taste at a VERY reasonable price. Their staff is knowledgeable in regards to their products and very personable. All I can say is I am very satisfied with my decision to visit them.

Just switched from Verizon Wireless after researching the pros and cons of Cricket Wireless pre…read morepaid plan VS Verizon Wireless pre paid plan. I was really hoping to find a service that offered an unlimited data plan. After debating between Metro Pcs which I had before I read they are tethered on the TMobile network and I am not impressed with the coverage of Tmobile. I looked up the network Cricket runs on and saw they run on AT&T network towers, so thats pretty reassuring. I went in and was able to switch my Verizon Iphone6 to cricket in under a half hour. Manny I believe his name was is a really personable nice guy who helped me and answered any questions I had. I went from paying upwards of 180 a month in plan/data to 65 a month with unlimited data. I am really impressed with Cricket Wireless and happy with how quick it actually took.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.

"My parents--two humble, elderly people whose monthly phone bill was less than $80--went into the…read morestore simply to update their payment method because they hadn't realized their card had expired. When they arrived, they were assisted by an employee named Angela.Angela told my mother, an elderly person, that she qualified for a free cell phone. My mother was thrilled and said yes. Angela then told her that the screen protector and the phone case were also included in this promotion for free. Impressed by the offer, my mother accepted them. After that, Angela told her she only had to pay $95 at that exact moment for taxes, reactivation fees, and other miscellaneous charges.Days went by, and my mother received a text message stating that her new monthly bill was $140. ‍ I went to the store myself, and they claimed Angela never said it was free. After making some adjustments, the representative managed to lower the bill to $95. We left, but shortly after, my mother received another text message indicating she owed a completely different amount than the agreed $95.We returned to the store and were helped by Star. She explained to us that my mother was not only paying for the cell phone, but she was also being charged monthly for the case and the screen protector. In order to lower the bill that same day, we made a full payment to completely clear the balance of the accessories. We also explicitly asked Star to remove the insurance/protection plan. Star assured us that the bill had been dropped to a monthly total of $95, or a maximum of $100.Later, my mother received yet another text stating she had to pay $116. We went back to the store for a third time. Angela told the person who had started helping us to step away, stating that she would handle us personally whenever it concerned the bill. However, while the representative assisting us was reviewing the bill, she explained to me that the phone was indeed supposed to be free and that she didn't understand why we were being charged for it. This representative's name is Bri, and the young man next to her who joined the conversation is named Azani. Azani agreed with Bri, confirming that the bill should not be more than $95. Throughout this, Angela kept interrupting the conversation from afar until her own customer left.At that point, Bri sent me over to Angela--I believe to avoid conflict because Angela was acting and sounding strange. Angela started explaining things to me, and I replied that her two coworkers, Bri and Azani, had just told me the phone was supposed to be free. Angela dismissed them, claiming Bri didn't know much because she was new. Right then, I told Angela I did not want to be assisted by her.I went back to Bri, who explained everything perfectly without hiding any details. She clarified that the phone was only 'free' if my parents changed their plan, and the cheapest option for that specific plan was $110. Angela never explained this crucial condition. Bri also revealed that Star never actually cancelled the protection plan; she had only lowered the price of it.Ultimately, at this point, we have zero trust in this store. They quote you one price, and then it turns out to be another. They lie straight to your face. I honestly wonder how someone can look at two elderly individuals--to give you an idea, they look just like the sweet old couple from the movie Up--who entered the store with an excellent monthly plan of less than $80 for two lines, and deliberately deceive them with lies just to let them walk out with a $140 monthly bill. ‍"

Unfair practices,you got to take out a phone only, you end up with a defective phone,you return…read moresame,only to be charged a restocking fee for defective item,you are also charged for a screen protector that you don't have a phone for,to add insult to injury,when you go for a phone only you are also slipped a line which you have to keep and pay for for 2 months before it can be cancelled,dishonest wntity.

I asked to change the plastic cover protecting my cell phone screen, and after they had done it,…read morethey charged me $50! For something that costs $5 in Amazon. They should list the prices or at least warn costumers. Horrible

I just had the worst customer service experience! My daughter had her iPad screen replaced and an…read moreexpensive screen protector put on here about 4 months ago. I bring it in today because she needs a new screen protector. Well turns out there is a huge crack UNDER the screen protector. The one that is advertised to not break even with being hit by a hammer etc. false advertisement for sure. So not only did THEIR screen protector break, but THEIR screen as well. This is not the first screen protector I've had to fix with them either, my husbands began lifting only a short time after putting it on. They proceed to tell me they are going to give me the screen protector for $15 then. NO. I'm not giving you any more of my money. So he says he will give me the screen protector for free. Well sure now we have a covered screen but the cracks underneath are there. They refused to stick by their product. Even compared it to hitting a piñata. It could break or not. So I speak to the owner and he says he can replace the screen but for $80. Are you out of your mind ?! I'm not giving you another dime of my money. They will not be getting any service from me anymore ever. I urge everyone to watch out or steer clear of this retailer.

I needed a screen replacement on an iPhone 6s. Repair was fast and they installed a battery for me…read morewhile they had it. When I got home I noticed the Touch ID no longer worked. Brought it back the next day, they found the screen they had installed had a manufacturing defect. They fixed it without hassle and had me back up and running 45 minutes later.

Fixed iPad mini for 130 dollars. Broke in three days time. But instead of a crack like the…read moreoriginal glass it dropped off the coffee table. (Small kids) and It shattered out a corner of the glass (going everywhere) rendering the tablet useless. I purchased a new iPad mini 4 and this time opted for the Apple care. Never again waste my money on cheap Chinese replacement glass. Disappointed with uDropped it out of Wilbraham ma.