The reliability of the internet service is not worth any incentives offered. Had the service for…read moreonly a few months but experienced many outages both day and night that lasted anywhere from hours to a full day. Took weeks to bury the line in the backyard. Unburied cables down connecting roads remain in several nearby neighborhoods to this day. The perceived discount is offset by the amount of time and effort spent reaching out to support and customer service for outage issues and negligible billing credits if they are even reachable. Save yourself the trouble and use a different ISP. The juice isn't worth the squeeze. For the more tech savvy crowd: Port flapping issues for the highest speed available. Several outages caused by inexperienced service technicians chopping 48 strand bundles of fiber in various areas. Static IP I paid for was reallocated without any notification. I'm not sure the equipment provided can keep up with the advertised speeds. Probably an ok service if you don't mind being without internet intermittently. Awful if you rely on it for remote work or business. Best if used for leverage with your current ISP to receive a discount on your current service without switching. Would not recommend.

Jared did a great job quik and friendly. Starlink is WOW. Verizon was a piece of S**t.read more

Leo at Graves Satellite is a true professional. Very helpful and knowledgeable! He took over 30…read moreminutes out of his day to consult with me and what would normally have been a for fee service, he said it's on the house. I will need to come back to have some service done, and Leo will definitely be getting my business.

Customer Beware: Before signing a contract with BTC, I strongly encourage you to explore other…read moreproviders. If you cancel your service for any reason--even if you're moving to an area where BTC does not offer service--you may be charged a $200 High-Speed Internet cancellation fee and a $148 installation charge. In my experience, there was no willingness to discuss or negotiate these fees. My interactions with customer service during the cancellation process were disappointing. I found the representatives to be unhelpful, and my email communications regarding the charges did not lead to a satisfactory resolution. What I find most concerning is being charged an installation fee after canceling service, particularly when that same installation would typically be charged to a new customer. This approach feels unfair and reflects poor customer service. Based on my experience, I cannot recommend BTC. I encourage prospective customers to carefully review the service agreement, understand all cancellation terms, and compare other internet providers before making a decision.

Customer Beware: Before signing a contract with BTC, I strongly encourage you to explore other…read moreproviders. If you cancel your service for any reason--even if you're moving to an area where BTC does not offer service--you may be charged a $200 High-Speed Internet cancellation fee and a $148 installation charge. In my experience, there was no willingness to discuss or negotiate these fees. My interactions with customer service during the cancellation process were disappointing. I found the representatives to be unhelpful, and my email communications regarding the charges did not lead to a satisfactory resolution. What I find most concerning is being charged an installation fee after canceling service, particularly when that same installation would typically be charged to a new customer. This approach feels unfair and reflects poor customer service. Based on my experience, I cannot recommend BTC. I encourage prospective customers to carefully review the service agreement, understand all cancellation terms, and compare other internet providers before making a decision.

I would give zero stars if I could. This company and their customer service do nothing but lie and…read moremisinform you. All these hidden one time charges and "I can walk you through the pdf" and rudely "as I just explained the pdf has this" no Kevin I'm not the incompetent one! I know how to read and listen! Everything is an add on for their mistakes. There used to be a loyalty department that cared and would do the right thing. Being a loyal customer for years no longer matters but they will tell you every lie about other companies like Spectrum, Verizon and Charter to stay with their service. The few positive reviews I'm seeing are probably employees being paid to do them. Do yourself a favor and look the other way! And when you get the surveys on your representative make sure you do them because that affects their raise and bonus and they don't deserve

Beware! Representatives lie and make promises to get you to switch carriers. When you receive 1st…read morebill not only do you not receive rebates promised but your bill is substantially higher then carrier you came from. Also service you receive are less than what you already had. I switched 6 lines from t-mobile and sorry I did so. Locked in for 2 years or need to pay for phones at retail price to cancel. They say you're not locked in but you really are. To add further insult to lies about monthly cost, I was lied to about trade in values I would receive for 4 iPhones. DO NOT TRUST. Only reason I switched was for the FirstNet service but was only worth it to me if I was able to stay on budget. Again, I was quoted they would match t-mobile. My bill is now $58 more per month and no longer have unlimited high speed on all lines.

When the Internet is working, it is a great service. That being said, I've had an outage upwards…read moreof 10 times this year. All customer service is off shore and it takes a legit effort comparable to mailing in a rebate to talk to someone. My appointment was cancelled last week due to an error with their AI chat, today I was told 8am-10am for arrival. it's now nearly 2PM AND calling in for a status update, I was told "my tech was delayed and new expected arrival is 3:45PM." No communication. if you have other options, go with someone else.

I posted about a problem with Kinetic. Need to apologize. It wasn't Kinetic that created the sink…read moreholes in my yard. It was Metronet T mobile. the tech who came out today was very understanding and professional.