Dartagnan is excellent. He helped me purchase a new Apple cellphone at a great price and he…read moretransferred all my information from my old phone to my new phone with no problems. He has a pleasant manner and is very knowledgeable. I totally recommend this store and especially Dartagnan.

I went to this store to file an insurance claim for my daughter's iPhone XR because the screen was…read morebroken. The short version is that the store manager falsely claimed a promotion was running for the iPhone 12, which would only cost $10/month. He immediately lied to direct questions and omitted details relevant to my ability to make an informed decision. He lied about the process by which the promotion would be configured. He lied about the cost as I stated I wanted to file an insurance claim instead of receiving a new phone if my bill would increase by more than $30/mth. He said it would be less than $20. I've been paying for his lies and AT&T Corporates lack of action, inability to do the right thing, and taking corrective action against employees who lie to increase sales. Sixteen years I've been with AT&T, and there's no loyalty on their end.

Replaced the screen on my iphone 11pro max for $200 cash, screen wasnt responding to touch a week…read morelater drop it off to him and come pick it up to get charged another $20 for something that was behind the screen he installed. Blamed it on the broken back of my iphone, poor business practice, even purchased a case initially...that $20 will be the last money he ever gets from me. Stay away and take your money elsewhere.

I came in here with a iPhone SE Gen 1 with a blacked out screen. The guy gave me a quote on the…read morespot for screen replacement (and battery replacement, since I asked for it): 1 hour. All in all it came out $30 more than ordering the parts from iFixit, and that's if I had gotten free shipping. Hella deal.

From start to finish there service,& patients were excellent working on a budget they were able to…read moregive me a great package..def.recomend these guys..

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Waltham, MA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I went to this store to replace my old phone that was no working. I did not authorize any other…read morechange or add on to my verizon service. Then the end of month bill increased by $100 because the store added "unlimited cloud", "phone insurance" and upgraded me to an expensive new plan. ALL of which was done without my authorization! Don't go here, pick another store.

best customer service I've had. we came on Sunday frustrated and left feeling amazing, the help was…read moreperfect. Thank you Ari!

I have left ATT because of my experience at this store. YOU MUST READ THIS BEFORE STEPPING FOOT…read moreIN THIS STORE. The staff is all smiles when they are selling you something, so beware that this is clue #1. I needed a new phone and went there on August 5. I told them I didn't want to get it that day because I was leaving for a trip. The salesperson, Dartagnan, told me "no worries, nothing starts until you come and pick up your phone. You have two weeks from when you pick it up to try it out." I also needed to revise my plan to be on an unlimited plan in order to take advantage of the special phone deal. So, my plan was revised and I was promised that the bill would be lowered to $130./month (I was now paying $138./month). Great!! Til I got home from my trip and was greeted with a $344. monthly bill! Anything under the sun that I could be charged for was on that bill - this insurance, this fee, that fee - all things I did not want. I have since found out that ATT salespeople PURPOSELY add on all these extras and leave the customer to fight with ATT over the phone to remove them. I spent about 20 hours on the phone to get this straightened out. No luck! I was only able to get it down to $279. That was it! I was within 2 weeks timeframe of when I picked up the phone so I went back to the store, waited an hour and tried to return it. She pointed out a small notice at the cash register that stated there was a restocking fee. No one ever pointed this out. By now I was steamed. The Saleswoman went ahead and erased everything on my phone and proceeded to do the return. Suddenly, at the end, she says "Oh, you bought this on August 5, we can't return it, it is over 2 weeks." I reminded her that I had asked the salesperson, Dartagnan several times about when all charges, etc. start and that he said that these start when I pick up the phone. A Lie! They started immediately on August 5 when they ran the charge for the tax on the phone. She would not return it and practically threw us out of the store. I was a bit outraged. I am reporting them also to the FCC, for whatever good that does. To summarize, DO NOT enter this store if you are: 1. Going to get a phone on a promotion 2. Need to revise your bill in any way I lost my nice $138./month grandfathered bill because of these dishonest people. LEARN FROM MY COSTLY MISTAKE. You will definitely be taken advantage of and be left to fight out the problem with ATT's phone service in India. DON'T SAY YOU WEREN'T WARNED, BECAUSE I AM WARNING YOU NOW - ONLY DEAL WITH A TRUE ATT STORE. THEY ARE IN HARVARD SQUARE AND IN CAMBRIDGE GALLERIA. PS - I went to T-Mobile and have gotten a way better deal, better phone service and was not lied to.

Um, NO. On 11/11, I ordered and paid for a new iPhone here…read more I was told "2 business days" for receipt of my new phone. The people in the store were really nice while we were ordering our phones. Today is 11/26, and not only do I not have a phone, I have heard nothing from AT&T or from these guys. Very very disappointing and we are paying for a new service that I can't enjoy because I don't have my phone. Argh. Beware of the "2 business days" lie, especially if you are on a time limit, as I was.

Just don't go there. This place is a scam. You'll get a…read moredouble bill for if you don't pay attention. If you pay attention then you'll realize that you wasted your time and already signed up or ported your lines. Lots of hidden fees and mandatory junk that they are trying to sell. Just save your time and don't ever go to this store. I don't recommend this place.

Buyer beware. My wife and I went in to upgrade her Blackberry Curve to the new Bold that was just…read morereleased. We looked it up online prior to going in and saw that it would cost $199.99 [I had also upgraded my device at the same price just days prior]. When we got to the store the clerk told us it would cost $249.99. We disputed this price, they showed us a screen and did little to try and resolve the issue for us, taking the stance of "it is what it says it is [on the screen]." Needless to say, we left the store and just went through ordering the new phone online....at $199.99 At worst, they were trying to charge extra fees to pad their own back pocket, at best they were inept and couldn't figure out how to get the proper price. Either way, I'd avoid this store and just do your business online or go to a REAL Verizon store.

I like the services they give. Very friendly staff . Switch from Verizon to them never had a problemread more

I stopped in to this TMOBILE location for information on my account, as I was a sprint customer and…read moreJoseph, a store rep. Was amazing. My kids got free iPhones and he saved me money by switching my plan which doesnt effect my service....unlimited everything! The other reps working here are friendly and they all have a good work vibe together....also, this is a true TMOBILE store, not a franchise....Trapelo Rd is a privately owned dealer location and make up their own hours! Twice I visited and they were closed when hours on door indicated they should be open! Go to River Street....great staff!

Mike Mitros is 5 Star customer service! He is the man when it comes to product items knowledge and…read moreguest satisfaction!

I went in to replace my phone and they told me I had a $800 device credit so only need to pay $500,…read morebut a month later when I got my bill and I called Verizon they told me no promotion was applied and I have to pay $1300. The store employees here are lie and cheat! Don't go here!