I came in here with a iPhone SE Gen 1 with a blacked out screen. The guy gave me a quote on the…read morespot for screen replacement (and battery replacement, since I asked for it): 1 hour. All in all it came out $30 more than ordering the parts from iFixit, and that's if I had gotten free shipping. Hella deal.

i went to leave my iPhone about 6 months ago it was a 17 they told me they would call me back and…read morelet me know i havent gotten a call back at all and havent heard from them ive tried calling then endless times and they haven't responded or anything

From start to finish there service,& patients were excellent working on a budget they were able to…read moregive me a great package..def.recomend these guys..

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Waltham, MA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

Just don't go there. This place is a scam. You'll get a…read moredouble bill for if you don't pay attention. If you pay attention then you'll realize that you wasted your time and already signed up or ported your lines. Lots of hidden fees and mandatory junk that they are trying to sell. Just save your time and don't ever go to this store. I don't recommend this place.

Buyer beware. My wife and I went in to upgrade her Blackberry Curve to the new Bold that was just…read morereleased. We looked it up online prior to going in and saw that it would cost $199.99 [I had also upgraded my device at the same price just days prior]. When we got to the store the clerk told us it would cost $249.99. We disputed this price, they showed us a screen and did little to try and resolve the issue for us, taking the stance of "it is what it says it is [on the screen]." Needless to say, we left the store and just went through ordering the new phone online....at $199.99 At worst, they were trying to charge extra fees to pad their own back pocket, at best they were inept and couldn't figure out how to get the proper price. Either way, I'd avoid this store and just do your business online or go to a REAL Verizon store.

Destiny is a given she's an angel Not only did see sell me…read moremy Phone , Apple Watch and my I pad she went above and Beyond. I will definitely recommend her to my family and Friends. Thank you Destiny. Maria

" Your Neighborhood Verizon Bullies"…read more Walking in , I was not greeted or welcomed. The Manager here is a bully, disrespectful and rude, along with a sales associate . Yesterday I went in to purchase a IPhone 17 Pro. ( I came in another time recently to purchase it, about a month ago . The sales associate that was helping me , picked up a call, from his personal cellphone , he answered it , " hello sweetheart " and proceeded to have a full blown conversation . I walked away not making a purchase. His behavior showed he had no regard for me as a customer. ) However the manager and a sales associate , were disrespectful, rude and bullies. First the manager talked to me like he was in a street corner. Using slang, like "let's get real" and moving his hands like a street thug. The dilemma was he and a sales associate were making assumptions about my IPhone 17 Pro Purchase . They made the assumption, I was purchasing it to return it . I and my husband , have been Verizon customers for 25 years . We never returned a phone, we didn't even know that was an option. To the dismay and disappointment of these street smart thug( s) Verizon employees. Not everyone is raised on a street corner to know the street wise hustles . ( However it was very informative for my husband and I ). The manager after accusing I of this behavior despite never meeting me. The manager kept going with his accusation ; and said " Let's get real, if I was a Verizon customer, I would do the same ". I was dumbfounded and speechless. I only wished I was so street smart to know this in all honestly. The manager then said , In a bully manner and tone . " If you return the IPhone, I don't care , just not in my store because it doesn't look good for my store ". He then went in the back with another manager or sales associate to an office with no door. ( 2.) Then when I went to pay the taxes on the IPhone 17 Pro , they said they didn't take cash ( despite listed on their website , it says they do ). I went home , since I own property near this store, in chestnuthill to get my debit card . I came back, the same sales associate was with customers. He didn't bother to look up or greet me . I walked into the store to see if anyone could help me . The manager and sales associate were in the back in a room that has no door . Saying how great the store improved ,since he started managing the store . They stood in the back talking about how great the numbers in the store were and how great they are, big egos . Despite knowing I and another customer needed help . (The door chimes ,when customers enter , they could have cared less about us customers). With only ,one sales associate on the floor . I proceeded to wait for my turn. I flagged down Josh a sales associate , to help me, as he walked in, from the back door . He helped me to the bear minimum. Sold me the IPhone, then ran to the back office with the door closed. (With a film on the door ,that does not allow you to see inside). I needed help and he ran away . This is the most horrific customer service experience, I had in my 25 years with Verizon . This store does not care about the customer. It only cares about their numbers, and store position . This was so adamantly depicted by my experience. It's also like a street wise thug all boys club . (The only woman being an older lady Marie that normally helps me , and acts like a professional woman not a street thug.) I am flabbergasted by my experience and sad . I live near this store it's my neighborhood Verizon Store. I am a Proudly Afro Colombian woman. The manager is a minority to condone his behavior he might turn it into a race thing. I assure you not at all . This is a horrible nightmarish customer service experience at this store . I also reported this to the better business bureau, Verizon and other reviewer sites . This is the way you stand up to " Your Neighborhood Verizon bully" in a civilized society.

Alex is great but the company boost is terrible I'm not happy with all the buffering and slow…read moreservice aside from my original plan I ran out of my unlimited talk and text my calls are being dropped lots of problems Alex worked on starting my service for 4 hours!! I could see he's a great guy and knows his stuff but one again the plan and service is so bad I am going back to the store to see if I can get the issues resolved I hope

I wish I could write a zero star review. This review is about BoostMobile in general, not a…read morespecific store. Please do yourself a favor and avoid them at all costs. Tech support is worthless, all that they do is "escalate" to someone who is supposed to call back, but never does. They only thing that they are actually capable of doing is to try to upsell you to more expensive plans. I wish that I had looked at the reviews on here before buying a phone from them. The phone doesn't work and they say that I can't return it because I waited too long, but the reason that I waited so long was because they kept promising to call me back and then never did. I'm not really sure what they could do to be any worse than they are. Save your money and time and go with anyone else and you'll be better off.

I have left ATT because of my experience at this store. YOU MUST READ THIS BEFORE STEPPING FOOT…read moreIN THIS STORE. The staff is all smiles when they are selling you something, so beware that this is clue #1. I needed a new phone and went there on August 5. I told them I didn't want to get it that day because I was leaving for a trip. The salesperson, Dartagnan, told me "no worries, nothing starts until you come and pick up your phone. You have two weeks from when you pick it up to try it out." I also needed to revise my plan to be on an unlimited plan in order to take advantage of the special phone deal. So, my plan was revised and I was promised that the bill would be lowered to $130./month (I was now paying $138./month). Great!! Til I got home from my trip and was greeted with a $344. monthly bill! Anything under the sun that I could be charged for was on that bill - this insurance, this fee, that fee - all things I did not want. I have since found out that ATT salespeople PURPOSELY add on all these extras and leave the customer to fight with ATT over the phone to remove them. I spent about 20 hours on the phone to get this straightened out. No luck! I was only able to get it down to $279. That was it! I was within 2 weeks timeframe of when I picked up the phone so I went back to the store, waited an hour and tried to return it. She pointed out a small notice at the cash register that stated there was a restocking fee. No one ever pointed this out. By now I was steamed. The Saleswoman went ahead and erased everything on my phone and proceeded to do the return. Suddenly, at the end, she says "Oh, you bought this on August 5, we can't return it, it is over 2 weeks." I reminded her that I had asked the salesperson, Dartagnan several times about when all charges, etc. start and that he said that these start when I pick up the phone. A Lie! They started immediately on August 5 when they ran the charge for the tax on the phone. She would not return it and practically threw us out of the store. I was a bit outraged. I am reporting them also to the FCC, for whatever good that does. To summarize, DO NOT enter this store if you are: 1. Going to get a phone on a promotion 2. Need to revise your bill in any way I lost my nice $138./month grandfathered bill because of these dishonest people. LEARN FROM MY COSTLY MISTAKE. You will definitely be taken advantage of and be left to fight out the problem with ATT's phone service in India. DON'T SAY YOU WEREN'T WARNED, BECAUSE I AM WARNING YOU NOW - ONLY DEAL WITH A TRUE ATT STORE. THEY ARE IN HARVARD SQUARE AND IN CAMBRIDGE GALLERIA. PS - I went to T-Mobile and have gotten a way better deal, better phone service and was not lied to.

Um, NO. On 11/11, I ordered and paid for a new iPhone here…read more I was told "2 business days" for receipt of my new phone. The people in the store were really nice while we were ordering our phones. Today is 11/26, and not only do I not have a phone, I have heard nothing from AT&T or from these guys. Very very disappointing and we are paying for a new service that I can't enjoy because I don't have my phone. Argh. Beware of the "2 business days" lie, especially if you are on a time limit, as I was.

Thank you Trey! He did a wonderful job explaining my options and the best money saving solution,…read moreand it only took 5-10 minutes. This is my go-to store. So glad I have Verizon.

I went to this location after a completely underwhelming experience at the Verizon store down the…read morestreet and couldn't be happier with the service we received from Mustafa. He was super helpful, efficient, friendly, and even suggested ways to save a few bucks. This will definitely be my store of choice from now on, and I will gladly refer others to Mustafa as well.

Dartagnan is excellent. He helped me purchase a new Apple cellphone at a great price and he…read moretransferred all my information from my old phone to my new phone with no problems. He has a pleasant manner and is very knowledgeable. I totally recommend this store and especially Dartagnan.

I went to this store to file an insurance claim for my daughter's iPhone XR because the screen was…read morebroken. The short version is that the store manager falsely claimed a promotion was running for the iPhone 12, which would only cost $10/month. He immediately lied to direct questions and omitted details relevant to my ability to make an informed decision. He lied about the process by which the promotion would be configured. He lied about the cost as I stated I wanted to file an insurance claim instead of receiving a new phone if my bill would increase by more than $30/mth. He said it would be less than $20. I've been paying for his lies and AT&T Corporates lack of action, inability to do the right thing, and taking corrective action against employees who lie to increase sales. Sixteen years I've been with AT&T, and there's no loyalty on their end.