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    AT&T Store

    2.7 (13 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    4 years ago

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    3 years ago

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    5 years ago

    Staff was rude and unhelpful. They are not a true AT&T store, only an authorized retailer. Don't go here.

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    6 years ago

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    Thank you for your review Jess! We hope you love your new device!

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    6 years ago

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    8 years ago

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    The Wireless Experience

    The Wireless Experience

    2.6(10 reviews)
    0.0 mi

    I have left ATT because of my experience at this store. YOU MUST READ THIS BEFORE STEPPING FOOT…read moreIN THIS STORE. The staff is all smiles when they are selling you something, so beware that this is clue #1. I needed a new phone and went there on August 5. I told them I didn't want to get it that day because I was leaving for a trip. The salesperson, Dartagnan, told me "no worries, nothing starts until you come and pick up your phone. You have two weeks from when you pick it up to try it out." I also needed to revise my plan to be on an unlimited plan in order to take advantage of the special phone deal. So, my plan was revised and I was promised that the bill would be lowered to $130./month (I was now paying $138./month). Great!! Til I got home from my trip and was greeted with a $344. monthly bill! Anything under the sun that I could be charged for was on that bill - this insurance, this fee, that fee - all things I did not want. I have since found out that ATT salespeople PURPOSELY add on all these extras and leave the customer to fight with ATT over the phone to remove them. I spent about 20 hours on the phone to get this straightened out. No luck! I was only able to get it down to $279. That was it! I was within 2 weeks timeframe of when I picked up the phone so I went back to the store, waited an hour and tried to return it. She pointed out a small notice at the cash register that stated there was a restocking fee. No one ever pointed this out. By now I was steamed. The Saleswoman went ahead and erased everything on my phone and proceeded to do the return. Suddenly, at the end, she says "Oh, you bought this on August 5, we can't return it, it is over 2 weeks." I reminded her that I had asked the salesperson, Dartagnan several times about when all charges, etc. start and that he said that these start when I pick up the phone. A Lie! They started immediately on August 5 when they ran the charge for the tax on the phone. She would not return it and practically threw us out of the store. I was a bit outraged. I am reporting them also to the FCC, for whatever good that does. To summarize, DO NOT enter this store if you are: 1. Going to get a phone on a promotion 2. Need to revise your bill in any way I lost my nice $138./month grandfathered bill because of these dishonest people. LEARN FROM MY COSTLY MISTAKE. You will definitely be taken advantage of and be left to fight out the problem with ATT's phone service in India. DON'T SAY YOU WEREN'T WARNED, BECAUSE I AM WARNING YOU NOW - ONLY DEAL WITH A TRUE ATT STORE. THEY ARE IN HARVARD SQUARE AND IN CAMBRIDGE GALLERIA. PS - I went to T-Mobile and have gotten a way better deal, better phone service and was not lied to.

    Um, NO. On 11/11, I ordered and paid for a new iPhone here…read more I was told "2 business days" for receipt of my new phone. The people in the store were really nice while we were ordering our phones. Today is 11/26, and not only do I not have a phone, I have heard nothing from AT&T or from these guys. Very very disappointing and we are paying for a new service that I can't enjoy because I don't have my phone. Argh. Beware of the "2 business days" lie, especially if you are on a time limit, as I was.

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    AT&T Store - mobilephones - Updated June 2026

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