staff is EXTREMELY rude. Overall, I have had nothing but horrible experiences at Verizon. I don't…read moreunderstand how they are still in businesss when they never do anything to help.

I was very disappointed with my last visit here. I had trouble getting my phone out of SOS mode…read more The workers who worked at the store did not seem concerned about my problem. They worked on my phone for about five minutes. In the past, they would've called for the manager to help out. I guess the store doesn't care about customers anymore. I was told to take it to an Apple Store. Which took care of the problem within 15 minutes. This Verizon store has lost a customer for good. M

If you want customer service do not go here. Manager Steve jarbo just wants to upsale you and act…read morelike he knows what he is talking about. He is passive aggressive and does not know customer service. Figures why he is a manager after all probably got there by being able to trick other customers so he makes his sale, but I've been a lifelong ATT member to know how it goes. First off he kept questioning If i am an ATT customer, I told him twice this is why I am here, like why else would I be in the store. Then he tried to tell me to get a BOGO sale to get a free iphone if I add another line. I told him I do not have another person to add, who am I going to add my 3 year niece. Just his attitude does not work out in this environment. Not worth my time, rather go to another ATT score that values customers and actually do not act like they are the CEO

I've been using this place for the last few years. Very knowledgeable staff about all their…read moreproducts. They always have nice accessories to compliment your phone and are always ready to answer your questions. The manager/owner Steve, will go out of his way to explain all the plan options and provides excellent recommendations and advise. One time I had a screen protector that broke, and they replaced it for free. They go out of their way to keep their customers happy and genuinely care! Thank you!

I went to buy a phone and the guy was extremely obnoxious. He tried to work with new customers…read moreinstead of completing my sale. My money was billed 2x and he waited 30 min to refund my card

Staff needs more training. I called for something simple and the guy who answered almost pissed…read morehimself trying to come up with something so he got aggressive and then hung up on me.

Good store great staff. Wouldn't choose another AT&T store to go to. Keep up the good work!read more

I will never go to this store again. I was kicked out by the manager because I asked him to fix a…read moreproblem on my account that was made by the store and not me I have been try to get an upgrade since November 2021. They ordered a phone that I did not request. As a result they took it back and I never left the store without the phone. The problem is they did not take it off my account. To this day my account is reflecting that I have had an upgrade. The manager Mr Ouli was yelling at me disrespectful and very nonprofessional. I'm a senior only trying to upgrade my phone Please help

My iPhone 8+s WiFi & Bluetooth stopped working & I took it into this Verizon because that was where…read moreI had gotten the phone. Mind you, this was after I spent a full hour on the phone with an Apple tech rep who- after repeating the problem 274 times-continued to ask me "have you tried turning Bluetooth on?" So I decided to try Verizon, because there's no way they could offer worse customer service than an Apple "genius" marinating in his/her arrogance with painfully unironic blue hair and an Apple logo calf tat, making you wait four hours just to tell you you MUST spend $1200 on a brand new phone. I came into Verizon at 7 Pm when they close at 8 (in true douchelord fashion.. I'm very sorry!) & there was a 20 minute wait. Despite my annoying arrival time, I was greeted with nothing but kindness and helpfulness. While waiting, the manager (wish I could've gotten his name to give him the proper kudos!) was making rounds to those waiting offering to help them. I told him about my phone situation, & he was not only very diligent in helping me diagnose the problem, but was also SO nice & understanding. Because my phone was under warranty, he helped me quickly order a new one & even sign up for a future protection plan. **did you know verizon replaces lost or stolen phones under their protection plans?! They do!!* Once again, Verizon has proved that they are the best in both service & customer service. Thank you to this awesome store & the wonderful manager!

Verizon keeps on upping and upping the price even though they send you an e mail that your current…read moreprice is guaranteed for a period of time. They are rude on the phone that is if you can understand them. Then finally I had enough and changed to another carrier after being with them for a very long time. They refused to send out a final bill then I get notice that I am being turned over to a collection agency for non payment. BEWARE stay away from Verizon! Verizon replied they want to escalate and get me back-NO WAY. They did escalate. They gave me someone's phone number to call at the time she would be available. An answering machine answered in French. Sorry I do not speak French. When I did get in contact with someone from the management team they actually screamed at me-?? They are nuts stay away from Verizon!