I recently had a catastrophic failure of a hard drive and needed to retrieve the data. Since I…read moreneglected to make a proper back-up of my data, this would prove to be a costly endeavor. I was referred to Data Recovery Group by a computer professional who said their success rate was very high. I took the failed drive and a replacement drive to DRG. They were able to recover all software from the failed drive and place it on the replacement drive in a couple day turn-around. Their prices aren't for the feint-at-heart, and they might be out of the reach of a typical home computer user. For me, it was a business decision and I was able to retrieve valuable files, so the price issue was a moot point. A great business to have right in the Metro Detroit area. I hope I never have to use their services again, but if I do, it will be with confidence that I avail myself of their services. Go to their web site to see a list of all the services they offer. They work on all operating systems, as well as various types of media storage. They can remove viruses from your drive, or system. Accidentally delete files or email - they can help you. Forensic data services are also available.

As a very experienced techie person, I should have known better and maintained a robust backup plan…read morefor all of my data. My backups were more casual, and not nearly as frequent as they should have been. In all of my years of building my own systems, I have never experienced a hard drive failure - until about 3 weeks ago...on a drive that held my most important data (tons of photos, my wife's business files and marketing collateral...and much more). Resigned to the fact that if I wanted my data (or a chance at it), I'd have to find a recovery company. I spent a few days doing detailed research and did not come up with any company I felt comfortable with (pricing, customer reviews...etc). I was referred to Data Recovery Group by a trusted friend, and after one call, I shipped my corrupted drive and a new donor drive - along with a little prayer for success. About 2.5 weeks later and I learned that these folks were able to save the majority of my data. They emailed me a text file of the directories and data to review, and to my surprise and delight, everything I was hoping for was there. Received my drives back today and quickly backed everything up to the cloud and 3 additional (local) places. Data recovery is not "cheap" by any means, but if you need your data back - I would recommend these fine folks without hesitation! I am very thankful for their services and results. Learn from my mistake - back up your data! At some point, your drive(s) will absolutely fail.

Nice guys, fair prices, and they will do what they can to prevent you from spending unnecessarily…read more I've been back several times and will be again, I'm sure, as a parent of two boys who aren't always as careful as they should be with their computers.

Tech Bench is incredible! I had a 13ish year old MacBook Pro that was completely done - the battery…read morehad expanded, exploding the bottom part. Couldn't even turn it on. It had hundreds of thousands of photos and my entire life on there, which I had no access to for a long time. I took it to Best Buy to get it repaired but they told me it was an insurance liability to take it in to repair (totally understandable - the laptop was in really bad shape). Took it here and they were able to extract all the data and files, no problem. Literally saved my life, I was about to burst into tears right at the store when they handed me the hard drive containing all my data. Can't speak highly enough!

Let me preface this review by saying that I gave this establishment a 1 only because I can't…read morefigure out how to not even give a . I will also state that I know this is a first world problem and that it has to do with my drone (which at the end of the day is a toy). In early August 2025 my drone had a crash. There were some repairs that were going to need to be done and right before I shipped my drone to Florida for a repair I came across MXT in Westland. Very excited that I wouldn't have to send it out of state, I dropped the drone off. I paid initially for an assessment and was assured this fix would be no big deal and they should only need it for at max two weeks. I of course was very relieved thinking I'd have plenty of time this fall to fly it. Let me just say, I just received it through the mail yesterday, more than two months after I initially dropped it off. Two weeks and two months are two totally different amounts of time. If I would have been told two months from the start it would have been a totally different story. I was patient for the first couple weeks and gave the benefit of the doubt in every excuse/reason before I started inquiring for the status after not hearing anything. Once I started making contact to try and get updates, I was told they had just received the new shell and that they had been sent the wrong one. I was given excuse after excuse and reason after reason why it hadn't been completed yet. After being assured it was complete and being packaged for sending out, it was then that they realized a landing gear was partially broke. I was called and asked if I wanted that to be fixed. I reiterated at this point that I want the drone repaired and as close to brand new as they could get it. I was assured that wouldn't be a problem and should just be a couple extra days. Couple days go by and no word. I call and find out the guy who fixes the drones was gone out of town and when he gets back he will be fixing it. Another week or so goes by and supposedly that had been fixed now and the only issue was when it was getting packed up for shipping (mind you I never even gave them my address because I was going to be picking it up) they found another cracked area at the base of one of the arms. Again I was asked if I wanted that fixed or just leave it to which of course I reiterated again I want everything fixed. They were going to do that and then it would be sent. I proceeded to contact this business probably 8-10 more times with verbal phone contact to have been told it was shipped and I would be receiving the tracking info. Only problem, I never gave them my address like I said because I was going to be picking it up. Oddly enough if you can believe this, one of the times I called to ask again for the tracking info I was told it got returned because of insufficient address details. You think? That's because they didn't have a clue what my address was because they had never asked me for it. I think after as many attempts as I had made (after not having my drone for two months) to find out what was going on with my drone, the owner finally shipped it USPS and sent me a tracking receipt. Of course I was excited by this point knowing that I had been told that everything had been repaired and was as close to brand new as they could make it. I received the drone and opened it up to basically find that 1.) the landing gear never got replaced and 2.) the cracked piece by the arm that had been discovered and was going to be fixed never got fixed. I attempted to call MXT and to as kindly as I could figure out what was going on in the midst of my major disappointment. The fact that it never got fixed wasn't the owners fault, he "thought" the work got done. I let him know that wasn't acceptable and he continued to push the blame on "the drone repair guy." If you own a business and you are the one who accepts an item for repair and you have your business' name on it, you better hold your people that you farm these jobs out to accountable and should inspect every job to ensure it's completion and operation before it goes back to the owner. I'm no fool and wasn't born yesterday. I know the reason why they wanted to ship it to me was so I wasn't standing in their "store" when I discovered that after more than two months the drone was not repaired. If I would have driven down to Westland to pick this up to then figure out that I was being lied to all along the way, I would have been even more disappointed, so thank you for sparing me that experience. I probably should have trusted my gut from the moment I pulled into the parking lot of this establishment. I should have never let this go on for more than two months only two still now be left with a drone that isn't repaired. No one enjoys being dragged through the mud or put through the wringer. I didn't need to be lied to and didn't need this level of dishonesty and then to have been hung up on twice when I called to voice my frustratio

Great service and great price. Very knowledgeable and fixed my Samsung s23 ultra charging port…read morewithin a few hours. Highly recommend

Having lost access to ALL of my saved files, I was extremely upset. Through my own fault, I had no…read moreback up for my external hard drive. After some research, I found Secure Data Recovery. They are located in California. The person with whom I spoke by phone, Timothy Rutan, is based in Ohio. He explained the entire recovery process to me. There would be no charge if the company could not retrieve my data, other than a shipping fee for the return of my ruined hard drive. I dropped off my HD at a local branch and they sent it off. Fortunately, my files could be retrieved. This was done in due course and a new hard drive containing all of my files was sent back to me. The entire process was well laid out and simple for the customer. The cost was steep, $962., but WELL worth it to me. Timothy Rutan was extremely helpful, proficient, and pleasant with all of my inquiries. I recommend this company very highly. It not only saved my files but also gave me peace of mind.

I couldn't be happier with their service. James brought my old computer back to life and it has…read morenever performed better. He was professional, honest, skilled, reasonably priced and personable. I give this company my highest recommendation.

This place is amazing. We will never trust our laptop to another place again. Went in with a…read moreBIOS WiFi issue and he was able to fix it within 30 seconds. Then was able to get an order in for a new battery and we were out the door in less than 5 minutes. All while teaching us a little more about how battery life cycle works. James is the best!

File Savers did an excellent job of getting my pictures back from a damaged hard drive, most…read moresatisfied with the service!

File Savers Data Recovery was able to recover my documents on my companies hard drive that crashed…read more This hard drive contained my client files that would have been a hugh loss for my company. The customer service and technical advise given was on point and the priority given to my document recovery was vary fast. I would use them again (hopefully not needed) if I come across this issue in the future. Thanks File Savers Data Recovery!! Sean

He was SUPER knowledgeable and friendly when we went in. Service with a smile. Would totally…read morerecommend this place to anyone! We will be back

Took 3 trips to Gideon repair store to fix my phone which its price was close to 2x more than other…read morestores and they didn't fix my phone. I had enough of keep on going back to this store. I ended up go to another store to get my phone fixed and money down the drain for paying Gideon!

My laptop crashed in a way that was unrecoverable, so I brought it here after seeing the great…read morereviews. Next time I need a repair, I'll have to try somewhere else because this place is CRAZY expensive. I paid $150 just for them to figure out what the solution was. That fee is not applied to what you pay for the actual repair should you decide to have them fix it like it would at a car repair place; it's just $150 to have them tell you what's wrong. They then quoted me $250 to reinstall windows and fix a broken hinge. I was iffy but said yes partially due to the sunken cost of the diagnosis and mostly because they promised me they would be able to upgrade my laptop to Windows 11, which the laptop had been telling me was not possible. So this seemed somewhat worth it to me to have them do. I went to pick up the fixed laptop, and immediately noticed that they had to drill totally new screw holes into it to install the new hinge. It looks pretty bad, but I'm really not picky about aesthetics so I let it go. But then they started it up to show me it was working, and I cannot even explain how INCREDIBLY slow it was as they tried to use it. Like, Windows 98 was faster than this thing was running, and I had previously never had any speed issues with it. I said something along the lines of how disappointed I was that I had now spent $400 and honestly couldn't even realistically use the laptop anymore. They offered to just install Windows 10 again instead, but like I said, the main reason I decided to pay all that money was because they assured me they could upgrade it to Windows 11. So they ended up refunding me for the repairs (I'm still out the diagnosis fee) and wiped the laptop and gave it back to me. After going home and doing some research on my own, I was able to reinstall Windows 10 on my own in about a half hour for $10. I cannot believe they were going to charge me almost $200 to do that!!! My laptop is now working exactly as it did before, and I learned my lesson.

Daniel S. In 2007 Mateen Jafferson custom-built me a Windows…read moreXP desktop at a modest price that was a 'perfect price'--because it perfectly met my specific modest needs. Since then I've never taken my computer concerns anywhere but Jafferson Computer. They've dealt in similar fashion with hardware issues and with software issues. Their results are excellent and the price is perfect, because their approach is efficient, and intelligent, and prudent, and because their expertise and experience is deep. Recently they again excelled. They solved several similar but not identical operating-system problems in a pair of wonderful older Asus Windows 10 laptops: the fraternal twins Asus1 and Asus2. They were bought a month apart and are nominally the same exact model--but actually are not. Comparing the slight differences in the responses of the 'twins' helped Luke to analyze and diagnose. This sort of thing is why they're the best. Plus Mateen and Luke and anyone who has worked there are nice people.