We planned to switch from Verizon to T-Mobile after seeing TV promotions advertising four new…read moreiPhone 17s and payoff of our remaining Verizon balances. We spent an hour at the East Wenatchee store verifying the details and were assured it would be a better deal. On my wife's birthday, we returned to make the switch. We then spent 3-4 hours trying to get the T-Mobile app to work just to move my current phone to the new provider. T-Mobile ordered new phones for us, delivered some to our home, and claimed to have one reserved at the store--only for us to discover they had sold the phone that was supposedly reserved. When we returned to have the phones activated, the process took another 30-50 minutes. Afterward, when we reviewed the bill, the sales rep realized they could not reimburse our remaining Verizon balances and that our new monthly bill would be significantly higher than Verizon's. The sales rep then spent over an hour behind closed doors with the manager, only to return and say their best recommendation was for us to switch back to Verizon. There was no attempt to resolve the issue, no accountability, and not even an apology. We waited nearly four hours and walked away with absolutely nothing. The lack of care, professionalism, and follow-through was shocking. Do not switch. Do not trust the promotions. Do not waste your time walking through their doors.

They lie to get you in the door, have nothing in stock, and everything is over priced. Supervisors…read morecan't make things right as be it's better to stick with your provider. Don't make the switch. Not worth all the time. I've wasted 1 hour my first visit. 4 hours on a second b visit and 4 the third and ended up being advised by T-Mobile to switch back to Verizon. So mad and unbelievably frustrated. Worst business experience ever.

Love the staff! The girls in the store mentioned new owners and how all the bad previously has and…read morewill change! They are so helpful in explaining plans, prices, etc. They really wanted to get me the plan that most fit my needs/ wants! Definitely will be going back!!

Dont come here unless you want your money stolen. We got our service canceled thanks to their new…read moreincompetent worker who was dumb enough to charge us and not make the payment. We had to pay twice and they didn't want to give us our money back. The mangar is as incompetent as them because knowing the stupidity of the situation didn't want to give us our money back dont come here!!

The people in the store were very knowledgeable and very helpful. But with being said- they don't…read morehave any comfortable chairs to sit in and wait. There is no drinking fountain. They don't have a bathroom to use -they send you down to Starbucks to use their bathroom, which is three stores away. As a disabled senior, I find that unacceptable. They said it would only be an hour and it was nearly 2 hours before we were waited on.

I would highly recommend the East Wenatchee Verizon store if you want quality service in a…read morefriendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.

I can no longer trust this company. They did not harm me financially, but did commit an error that…read moretook substantial personal time for me to correct. This was due to misleading statements about what had occurred. Sometimes stuff happens, I certainly understand that, but when I am inconvenienced by a company that I have a long standing relationship with and led to believe it was my fault, I take my business elsewhere.

I pay for the highest tier available for internet which is 1g, my service constantly has…read moreconnectivity issues and when I ask for information as to why I get vague answers. I shouldn't have as many discrepancies in my service as I do. Today the service has been out for a little over an hour, I was on hold once for a tech and got disco after waiting nearly 30 mins on hold. My wife uses the internet for her online courses through the college, and I use it for gaming and streaming our kids' favorite shows. When we signed up, we were guaranteed that we would not have any issues with the service. That has not been the case.

On 11/7/23 I visited the AT&T store on Miller Avenue to acquire a phone for my friend. While there…read morethe agent, Eric, offered the AT%T wireless Wifi to try. Said if I did not want it I could return it in 10 days and they would take it back. He also recommended the new Direct TV streaming system. Also returnable in the same time frame no harm no foul. I could not hook it up so I had a friend come out and after a lot of connecting and disconnecting I decided the systems were not something I wanted to continue so on 11/13/23 I went back to the store to return the equipment. I was met with resistance and rude behavior. Not only would they not take the equipment back they told me I had to return it and cancel the DirectTV. I have never been treated so badly by a company that advertises that Customer Service is their priority. These employees at this store are in need of some intense training on how to treat people. I was so disappointed with this store I am going to seriously consider taking my phone service to another company.

I went to at@t to get help on my phone the guy I talked to his name was loriea he told me no we are…read morenot here to help you we just sell the phones here that's all we do he was really bad at customer services this guy and Chris the manager are very bad .Patrick Olson