This store has the most unprofessional staff. I went in to get some replacement parts for my…read morevehicle. I called the night before and was told that they'll have the parts ready in the morning. The next day came, and I called to check on where my parts where. The employee who answered seemed annoyed. I went in after the employee told me they had them to find out they weren't the right ones. I asked him if would come outside to my car so I can point out the parts I needed ( just in case I was calling them by the wrong part). He refused. I was going to ask someone else who worked there, but the other two guys were swearing about another customer. I went to Auto Zone. It was like night and day. Will never set foot inside O'Reilly's ever again.

I come in here and buy parts from time to time they're not awful for that, however, today was the…read morelast day I'll ever come to this store. I went to recycle oil today brought in five maybe 5 1/2 gallons the guys like we only do five but I'll be nice and I'll take your oil for you, goes in the back dumps them and gives me the containers back like normal. It had the lids on them didn't tell me he hadn't actually tighten the lids he just set them back for me with like a quarter turn on. He let me leave the store without saying a word about the kids. I tossed the containers in the back of my truck and over a half gallon worth of oil leaked into the bed of my truck out of the containers that were not tightened and we're not fully emptied. passive aggressive much you asshat?

My son who goes to school at Big Bend the local college in Moses Lake needed a battery for his 2010…read moreFord Escape. Chris of Continental Battery had my son on the road with a new battery in less than 15 minutes. Service was great and their price was 25.00 less than their competitor!

Great and knowledgeable people to deal with. Worked with them for years and they never failed me.read more

Great service and decent prices. I e bought several batteries here and haven't been disappointed.read more

Great experience at O'Reilly Auto Parts. Friendly staff, quick service, and they had exactly what I…read moreneeded. In and out with no hassle--highly recommend!

I recently bought some truck liner paint from this business. When I sprayed it on, it kept coming…read moreout in lumps rather than an even spray so the product was obviously old or defective. I finally had to wipe it off the truck bed due to the lumpy appearance. I took the product back and asked to exchange it for a different brand and provided the sales slip along with an explanation. The clerk told me since the can was half empty he wouldn't exchange it. We are talking about a $12 can of paint here. I was not out to take advantage of this business, but I know how a truck liner should look after the spray is applied. After some back and forth I finally left the defective can and told the clerk I would go elsewhere to buy the product. In my view this was very poor customer service and this business has lost our patronage forever! Smart business would take the customer at their word and simply agree to exchange the product. Now they have lost any future business over a $12 can of paint.

Really different experience had here compared to the store locations in the Seattle area..my friend…read morehad some car trouble on I-90 so we stopped in here to see if anyone could help diagnose the problem or get some general assistance looking under the hood of the car. The girl working here was not interested in helping us at all. Some people who were at the shop getting some parts for their cars ended up helping us. That's shameful of O'Reilly's!

My daughter's car broke down on her way to Seattle so and I went to help her get it going, one of…read morethe employees named Elijah bent over backwards to help us out even to the extent of fabricating a part that we needed that they didn't have available. Kudos to Elijah for being a rockstar!

Been in a few times and the staff is super knowledgeable and helpful. Cris is the man!read more

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

This is a new business recently established in Chelan, so all of the equipment is brand new and the…read morepricing is very competitive relative to other options. The service is extremely friendly because the business is family owned and locally operated. They also started the business because they want to provide a better customer experience in the area! Very happy with my equipment rentals here and highly recommend!

I stumbled upon Alliance Tool and Equipment in the Summer of 2019 when searching for an excavator…read moreto rent for dirt work on our lot in Mazama. When I called, it was like calling the local general store. Nothing but friendly and cracking jokes and cracking jokes on the phone. They sounded like they were truly enjoying themselves. A week or so later when I stopped in just before closing time, to complete the rental paper work, the whole family was hanging around, helping out. I asked when the excavator could be delivered, the answer was, "Well, we gotta close and load up, so we'll meet you up there in a couple of hours. That's the customer service a "Mom and Pop" store is willing to give you. I'm getting ready to go back at it up in Mazama, as soon as the snow melts and there's only one place I plan to call; Alliance.

David is FANTASTIC! His customer service is second to none. It is obvious he takes pride in his…read morebusiness. He was able to turn my car around within 24 hours and the price was right. He is very knowledgeable and deserves your business. Thank you David for a wonderful car repair experience! (I never thought I would say those words!)

David is a knowledgeable hybrid battery technician. But more importantly he is honest and cares…read moreabout his clients. I had my first battery fixed and after 2 years it popped up again. David not only was flexible but held his word on the warranty! He took additional days to care and retest my battery. This car was the only vehicle for my wife and I to get to work. Thank you David!!Anyone reading this. Go with this family owned business rather then dealership.