I took my mother in laws wedding set to be sized after her death it took 3 weeks to get it back and when I did the 1 carat diamond had been changed . He is a thief and I hope you rot in hell sorry son of a bitch read more

Clean Store, Good Service, Lots Of Selection I'll start out by saying I get good service here each time I come in. The selection is really good here, if you need jeans or boots there is a lot to choose from! Pricing is really good on some things like some boots and then getting expensive on some things like jeans that seem to just keep raising in price each visit. It could be hyper inflation at this point, but wranglers at $68.99 throws me for a loop! Good location with lots of easy parking. Stop by and get yourself some new duds! read more

I was laughed at when asking about a particular brand of boot, if they carried it. Have not entered a that business again. I spent my $$$ elsewhere. read more

Specialty footware requirements / personal boot needs are hard to find in this store due to manufacture prediction of customer demand... some of these boot are legend by standard and great quality. The hybrid boots stock, style, and selection are honestly limited. Mainly due to lack of manufacture knowledge of high intensity work environments or a lack of customer demand, or product availability; therefor, that is not the stores fault. Larger sizes are a general special order, which is inconvenient for XL OR XL persons. The supplemental product options are few. What they have is kinda rare, yet very good compared to some stores especially in regards of the insoles etc. Largest selection of boots I have ever seen in variety in brand variety. THE MANAGERS- However, the product logistics manager of the store is comprehensive in having many options and solutions compared to most boot stores. And applause and praise for store managerial role model and approach on customer service. The other Manager was more more focused on bossing around and doing inventory . That man I believe is doing well managing the associate noobs that serve basic store purposes. THE STORE ASSOCIATES - Some of the newer employees, are not very experienced in three ways. Comprehensive effective and comprehensive communication skills, due to a lack of wireless customer service phones like in LOWES HOME IMPROVEMENT STORES. . They have forgotten or are inexperienced at the importance of serving their job first which pays the bills and provides opportunities for further careers and to handle their responsibility's. The newer associates also need to study how to be proactive at work watching and emulating their store managers and owners to better serve the business interest. epilogue - Other than viewing this as a negative pessimistic view, it is a constructive revive store improvement. Honestly, I'd like to see this store grow more continue for the logistics mangers and owners sake. The store is pricey, however I'm satisfied with what I found suitable to my work needs. read more

came in to get a couple pairs of boots myself, and my boyfriend came with me to get some work boots and cowboy boots but we both left empty handed because of the lack of customer service from the staff. he had asked for help, and the guy was too busy flirting with the other employee on staff to look for more than 5 seconds. i definitely don't recommend going here. at best, go in to find your correct size and order online somewhere else. read more

Great store with great selection. The young man that waited on me was very helpful and I bought my first cowboy boots since I was a child.

This is a great place to get boots. A lot of them are at reasonable prices too. They have a large quantity and variety of all different kinds of boots including work boots and cowboy boots. The service was superb as several people kept coming by to ask if I needed any help. Finally, I found some boots I liked and asked a young woman for advice on what to clean them with. You can also get a rewards card for loyalty saving. If you spend $250 in here you get $15 credit the next time you come in. You can also fill out a survey for $5 off your next purchase. In summary, I was impressed with their variety of boots and prices and will definitely be back. read more

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ZERO STARS!!!!! Stood looking at boots in front of TWO employees, did they ask if I needed help? NO! They stood around gossiping. No customer service, only boot size you'll find is D (regular) which is incredibly stupid when most people need a size E (wide) just to have a comfortable fit. Disgrace of a store. Their corporate entity needs to revoke the ownership!!!!! read more

One of my favorite stores to go they have everything as western wear boots cowboy hats trucker hats I usually go once a month and always come out happy read more

Bought my stepdaughter a pair of boots for Christmas from Country Outfitter, was the worst decision EVER because they didn't fit and the return process has been hell. It just so happens we were driving down to Florida and passed a Boot Barn billboard... And the Boot Barn was less than a mile from our hotel stop in Tennessee. Amazing!!! Very friendly and knowledgeable staff, we had questions about the stretch of a boot. Walked out within fifteen minutes, new boots on hand after a lovely conversation about Arabian horses. My stepdaughter: "I have found my people!" Seriously, thank you. She has a wider size eleven foot, and we have no real boot stores in Michigan. You're my hero. read more

Boot Barn - Savvy's beautiful boots - Shoe Stores Near Me - Chattanooga, Tennessee

The staff was great & they do have s huge selection of boots for all family members. They also have a HUGE selection of clothes. It was fine but I can purchase cowboy boots for 1/2 or 1/4 of the price & the same quality elsewhere. read more

Bought boots online from Boot Barn ,they were tight in the neck ..called explained my situation and was told come on in..picked my boots up 48 hours later and not only were they perfectly stretched but NO CHARGE!!! FRIENDLIEST STAFF SO SWEET AND I FEEL LIKE A ROCKSTAR IN MY PERFECTLY FITTED BOOTS!!!!!! read more

I placed an order on April 28th 2020, they charged my card and all was good. Today May 5th 2020 I had yet to receive a tracking number or any other communication from them. I called their customer service number and was told that they could not find my order. They however took my money. After being placed on hold they were able to verify that I had placed an order and that the order had been cancelled due to out of stock boot size. They did not bother to send an email or try to contact me about this cancellation. They informed me that they refunded to my card and it would take 7-10 days for the refund to show up. They took my money immediately but I have to wait 7-10 days to get my almost $200 refund. They will not be getting my business again. Terrible customer service. read more

Follow up to my original review. I emailed the district manager with the pictures and yet another detailed account of what transpired and got no response. I then emailed the Regional manager and got no response. This company is a joke that does not value their customers. read more

I really like these folks. Always someone there to ask you if you need anything. Also a really good selection of boots and western wear. Just moved from Dallas TX to Chattanooga. Service and selection is consistent across the board. Check em out pardner! read more

This place has the same stuff (boots) all the time, nothing ever new. They have to have sales because their prices are ridiculous. Customer service is horrible! ELLIOT'S is a much better place to go. Will never shop there again! read more