This store is a hidden gem. They sell handmade items from Ghana, Africa from women that are refugeesread more

A very very special company and a beautiful store ~~ We are…read moreplanning on shopping for our gift there from now on ~~ we love it all ~~

This place is amazing! Went for my first time yesterday to pick up a few things and ended up…read morestaying well over an hour. There is so much to choose from! One of the lovely ladies who works there spent a good 20 minutes talking with my 12 year old son, who had lots of questions. I really appreciated that. I think he can teach me how to make jewelry now!! Will definitely be going again.

Took the best class with Susan Parry, and loved the owner of Bead Therapy, wonderful expenditure…read moreof my money. and Learned so much. Taking another class here in March. Appreciate owner and the artist that are passionate and teaching us amateurs their skills. love love love

This is exactly what I was hoping for...I was praying to the clothes yelp gods that the 1 bad…read morereview was not a true reflection. I was in desperate need of a cute quality boutique...I'm from ATL; expecting chatt to disappoint on the quantity of boutiques...but hoping there is a hidden gem. I found it!!! Jeans, Free People, cute tops, dangling accessories weren't my style but the tops were on point! Spent a pretty penny because I lucked up & found several tops - even grabbed an random Jean brand from the small clearance rack (win - win situation!!)

I think I would have steered clear of this store had I read this review…read more(http://chattanooga.citysearch.com/review/41574075) prior to setting foot in it. But that's probably not true because Backstreet Betty's is the only place in Chattanooga that carries my favorite brands of jeans, and you can also happen upon the occasional cute top there--which is where my story begins. After making my cute top purchase, it sat in the bag for a couple weeks before I wore it one day for a total of probably six hours. When I was hand washing it, I noticed three small holes in the back. After seeing those, there was no question in my mind that I would be returning it immediately. (I was also disappointed b/c I really liked the top). So I got online to find their number and hours as it was a Sunday--that's when I found the above review and knew I was dealing with a company that apparently doesn't understand the value of excellent customer service. When I tried to take it back, I encountered the owner's daughter, who is always on the phone and hardly says "hello" when you walk in the store. And forget a "can I help you?" Anyhoo, I told her what happened , and she said it looked like my top snagged on something when I was wearing it. She explained that their return policy was within 7 days of purchase, so the only thing she could do was leave it for her mom to look at. You could tell she was real well versed in what to say in situations like these. It seems (and is obvious from the other review) this sort of thing has happened before to other (former) Backstreet Betty's shoppers. The owner got back with me a couple days later and reiterated that it looked like something had snagged my top. Then she launched into the difference between boutique and department store return policies--saying that boutiques are much more stringent. I told her that I am very familiar with the whole boutique experience and that I find the customer service in these establishments to usually be exemplary. It has to be in order to keep the customers coming back. Her next step was to explain that I had no proof-of-purchase, which is true as I don't hold onto receipts for things that I am definitely keeping/have worn, and she told me there is no way to know where I got the top as Dillard's carries the same line. She caught me--I was trying to pull a fast one on them! Give me a break. For a $50 top? I offered a copy of my credit card statement. After doing the math, she could have seen that what I charged was the same price as the holey top. Nevertheless, this wouldn't suffice for her either. All in all, nothing convinced her that she didn't want to lose a customer over a $50 top, even a customer that had just recently (before the holes) bought an expensive pair of jeans in her store. She tried to somehow turn this around to say that it was me doing this over $50. Not really sure what that was supposed to mean--I guess that I'm losing a store over the $50 top?? It's their loss, not mine. After that, I just let her know that I was done with Backstreet Betty's and would be adding to the negative review already posted about them online. She told me not to threaten her and that she could do the same thing to me. Whatever that means! And it's not a threat--just a fact. So here is the review as promised. If you want to hit a boutique in Chattanooga, skip Backstreet Betty's and check out Susanna's. And yes, the customer service there is what it should be and beyond.

Great selection of unique items. Friendly and knowledgeable…read moresales staff. Excited to explore the new holiday items.

This gem of a vintage and gift store is a must visit if you love decorating your home with unique…read morefinds. Strolling through, I spied a treasure trove of vintage furniture, new furniture, one-of-kind handmade jewelry, retro lamps, and a kitchen area full of made in Chattanooga foods. If you are a book lover, stop here for a great selection of first edition and old classics. Whether shopping for your home or cultivating a local goods gift basket, Edith's has you covered. Very reasonable pricing too!

What a lovely boutique in downtown Chattanooga. They have a great and fun selection of premium…read morekitchen items, candles, jellies, gifts the selection provides something for everyone and the staff was friendly and helpful. I bought Blackberry Jalapeño Jam can't wait to put that on some homemade sourdough bread

It's Christmas Eve and my sister-in-law, who loves Christmas more than anyone I know, is very sick…read moreand unable to be around family for the holiday. While I had already sent gifts ahead of today, I wanted to send her a little something to cheer her up: enter Sophie's. I've been following Sophie's on Instagram for a long time and have seen the super cute floral gifts they have so decided to order one for local delivery since I live in another state. I placed the order online and within a few minutes I received a call from Sophie's that they had received my order. They let me know that they had sold out of something in the gift I ordered and asked if I would like to swap it for something else, which was fine with me. I really appreciated the transparency and the super quick call. Barely an hour later, I got a text from my brother that the flowers and candle box had already arrived. How is that for amazing customer service?? Shortly after I received a text from my sister-in-law with this pic. Isn't it so cute?! Thank you Sophie's for your amazing customer service and super cute gifts!!

Stopped in here so the missus could have a look around. Lots of chic, trendy clothes for the…read moreladies. Everything seemed somewhat drab, but maybe that's just what's in this season. Lots of browns, tans, greys, etc. There were definitely a lot of cute styles. Prices were...medium rare. Not the biggest space, but they make good use of it and there is plenty to sift through.

Visited this boutique during a weekend in Chattanooga, and I was so impressed with the selection,…read moreand the customer service. I purchased a very pretty necklace, which I wear often and get tons of complements on. Cute store!

Wow really nice shop. The ladies working in Southside were so nice. I was looking for something…read morespecific and they took my name and number to call me if they got it in. I was impressed at the lay out it was like a fine furniture store. Easy parking in the rear of the building.

Beautiful store, well organized, awesome customer service. A variety of products and sets.read more

To date I had a bracelet fall off that the clasp was supposedly repaired. I never found the…read morebracelet. It had been my Aunt's and is sorely missed. I purchased a 3,000 bracelet from them and have never worn it. I don't think it will hold up. And now I have a gold necklace with a broken clasp. This is the LAST place I would gofor a repair!

This is the ONLY JEWELRY BUSINESS I personally know of that is owned and operated by honest people…read more You will always get quality service on your jewelry and a lot more for your money on something new!!