WTF - (Wow Tasty Food (NOT). What a difference a second visit makes at Bootlegger, Chermside. Had lunch there with my family several weeks ago and was so impressed with the food and service that we returned last night (Friday 4th of August) for a Family 21st birthday dinner. Wish we had decided to go somewhere else within the hub of restaurants that are located at Westfield Chermside as last night was a total disaster. From queing outside the restaurant to get a table to having to stand in the bar for 30mins before we even got a table, then eventually got seated to have to sit and wait again for the server to come to take out order. The table next to us was empty but some how well after we were seated, the family who were finally placed at that table got their order taken first before us. I had to shout the server over and ask when we were going to get our order taken. We then waited and waited for our dinner. The family in the next table had eaten and was just leaving when our order finally came. Only 3 of our meals out of 5 arrived, we were told the final 2 meals would be here in a second. Time went by and the 21st family birthday dinner was turning into 3 people eating and 2 watching on. Then to make matters worse, we were then told that the kitchen had mucked up our order and the 2 meals that we had ordered was now sold out and did we want to pick something else....... (seriously). We asked what was the quickest item on the menu to cook as we had been here now for 1 Hour and 10 mins and we still had nothing to eat. So they recommended the beef ribs for the 2 meals that had gone wrong. So we waited on the ribs and when they finally arrived one set of ribs had been massacred and was black and burnt and looked like a lump of coal on the plate. I demanded to speak to the manager as this was just becoming unacceptable. The manager came over and even though I got the whole we are rushed off our feet tonight, the list of things that we had experienced even embarassed her. I told her I was not paying for any of the food tonight, this was a birthday dinner which was ruined and as much as we appreciated it was busy, no one else in the restaurant seemed to be experiencing what we were. She totally agreed that the service and mistakes made on our order was not acceptable and although she told us we could order anything we liked and gave us another round of drinks, the damage had already been done. So our night consisted of us paying for 2 rounds of drinks at the bar and this was due to the amount of time it took for us to get a table, so when they are busy be prepared to spend a hefty price at their bar, be prepared to wait a life time for your meal if you dine their on a Friday night. So disappointed, won't ever go back, the experience was hellish and a birthday we won't forget in a hurry. YOU HAVE BEEN WARNED !!!!!! read more