Very efficient, clean, friendly and professional! I was…read moreimpressed with how well they worked together and how informative the process was. I normally utilize RGH, but I needed to have testing done sooner. I was pleasantly surprised. You won't be disappointed.

I have been waiting for this MRI for Weeks. I'm in a lot of pain, and due to RGH being booked they…read morescheduled me here. Never again. They texted me a link to fill out the paperwork 72 hrs before my appointment. Which I filled out as soon as I received it. I have cancer and have enough going on. The weakness and pain on the left side of my body, has added more than I can tolerate. Yesterday my partner called to confirm my appointment, and to inform them that I might be 5 min late. They informed my husband that if I was 5 min late, I would not be seen. My wonderful partner spent all day on the phone, rearranging all my cancer appointments so we could make this appointment on time. We even arrived 15 minutes early. After waiting for an hour in the waiting room and noticing that everyone else has been seen except us. We asked the front desk person what the problem was. She tried to say that we did not confirm our appointment, or fill out the paperwork, so we were placed on hold. Made no sense to us. Which of course it did, because it was a lie. After I asked the front desk about this, they told me, I was next. Then they proceeded to take 3 more people who came in after me. Once they took me back, it was hard for me to sit still and listen to directions, because I was so aggravated about waiting so long for no reason. While I was back there I heard another woman complain, they told her they were really backed up. When I came out my BF was visibly upset. We left, then he told me, they told every person who walked in the same thing they told me, until someone came from the back and said, please start telling people we are behind. Everyone in the waiting room was talking about how terrible the front desk was. They basically lied to all their patients, making them feel like they were to blame instead of them. Not sure what they expected to gain accept for a bunch of really mad patients, who knew they followed directions and were told they didn't. I do not do business with liars. I called my oncologist and told her what happened, she promised she will never send me back again. She heard a lot of the same complaints. Do not recommend, they do not even deserve the 1 star I gave them.

They have a icee machine they gave me a wheelchair chips this place isn't bad at all and my wait…read morewas less than 5minutes I felt taken care of and would definitely come back hopefully I don't have too though cuz good health is what we all want out of this thing called life

If I could give negative I would! STAY AWAY FROM THIS PLACE! They are awful. Once you're "checked…read morein" you must stay in this small lobby, you can't go to your car and wait, which is also an inconvenience to those just there for employment stuff they don't want to be getting sick! The staff is rude and disrespectful. only nice person was the nurse when I finally got called back after 2 hours of waiting ! And I wasn't even sick, it was for employment! AND I HAD AN APPOINTMENT. Which doesn't mean CRAP, i still had to wait 2 flipping hours! These things either need employees that care or this company just needs gone all together. Also, its pretty much a rip off money wise. GO ELSEWHERE!!!!

Well I've been a patient here for around 15 years and since covid and the biden administration…read morethings have changed and not for the better. At this point my beef is with Rochester regional and I believe this corporate organization will be destroying many medical practices in NYS. Communication in all aspects seems to be the most negative and it's getting into all aspects of this practice from trying to get in in a phone contact to what appears to be the proverbial minutes per patient and im not sure right now who dictates that part. It always used to be the insurance company but now it may be that and RRA. I love the doctors but something isn't right or as good as it used to be so I will be seeking second and third opinions and not just here but all of my medical care has just about hit rock bottom and it will take years off of my life.. I haven't had a good primary care experience in a couple of years and am hoping to become a patient at the VA but of course that's another time consuming issue and time is what I'm now running out-of...along with quality of life.. sorry folks but you're dropping the ball.. you tell me where the fault lies.. now let's talk about billing.. a serious joke and a financial abomination. I used to volunteer in the hip and knee joint replacement at unity for around 5 years about 10 years ago so I've seen this process from 2 sides.

I felt discriminated against. I was the only person of color amongst patients, my appointment was…read moreat 8:15am and I was made to wait 45 minutes until I was seen at 9:00am for a 4 minute conversation. Other patients who were not of color were getting called back left and right before me. I even heard one of the patients say "dang we got out of here before we were even supposed to check in". The only reason I did not complain in person was because I was afraid they would treat my visit carelessly and not give me proper care.

I came here to support someone else, not for my own appointment. The facility is quite large and…read morenot a building I had really noticed before, so we were a little unsure about where to turn at first, but we found it without too much trouble. Inside, the space is warm, modern, and welcoming. The staff considering this is an imaging center were pleasant and kind, which made the experience more comfortable. There's also plenty of parking, which is definitely a plus.

Health as many of you know is a key factor especially in older ages. And each year I go here for an…read moreX-Ray. The entire staff is great. And the technicians are the greatest. I highly recommend this place. 5 stars all the way.

Wow, I don't understand all the negative reviews here. Front desk receptionists were lovely and the…read morespace itself was warm and inviting-all decorated for the holidays. I was in and out of the office in less than an hour which is amazing as I was a walk-in for some x-rays. My x-ray tech was the loveliest person who made sure I felt comfortable and cared for. I wish I knew her name so I could shout her out. Lots of parking at the front of the building available, as well as handicapped spots. The way I was treated here is how all healthcare facilities should treat their patients! Update! My doctor received the x-ray results within an hour or two of getting them done.

They failed to capture what the doctor ordered. They had me come back again and I had a panic…read moreattack in the smaller mri chamber they used

Recently I visited my back doctor and he wanted an MRI on me. So I made an appointment with the…read moreplace I had one done years ago. But after some thought I decided to change due to the time they wanted me there, and the distance. So I called my doctor's office back and asked to have the MRI done at Borg Ide imaging at Culver Park.I may also add the first time I had an MRI it wasn't pleasant due to the size of the machine, and I wasn't prepared for it. But I got through it. Things were different this time. My doctor gave me a sedative and the machine they used was bigger than the other one I had years ago. This machine was larger, the back was open, more spacious, and I was relaxed. :) Regarding the radiologist, "Sandy", she was a real pro, an all-star. Each phase of the procedure she told me how long it would be, and where we were at. It went very smooth. I was pleased and I highly recommend Borg Ide if you need an MRI.

To be clear, this is for the Borg and IDE imaging center on Culver Road *only. I'm a pretty…read morelaid-back person, and try to empathize with the person who is helping me. I have had wonderful service at the Linden Oaks imaging center which was closed. The tech who did my imaging today at the Culver Ridge location was beyond awful. She complained about her job, how no one reads her notes, and was defensive throughout the entire procedure. She asked me for information and then snapped at me and told me that she couldn't use it because it had to come directly from the source. Made comments like, "Well, that's something I wouldn't know!" when I supplied her with an answer about where the original testing was done. She was the one asking the questions... It was very confusing. Constantly interrupting me and talking over me. Rather than issue directives, she chastised me for swallowing a mouthful of saliva-- but did not tell me she needed me to wait to swallow. She was defensive about why the procedure was being done. She seemed almost irritated that she had to do it. That makes two of us now... When I tried to tell her why my physician ordered the test, she again interrupted me and talked over me --pretty much the entire time. I finally just gave up and lay there, waiting for it to be over. She complained for the full half hour. Longest test I've ever had. And of course I'm concerned about my health this entire time...Patients are anxious enough about test results. We do not need angry, hostile, clearly traumatized workers with poor social skills doing these types of images. I don't know where I will go in the future if I need tests, but I hope there are still enough locations that it will not be back to Culver Ridge.

I've had a great experience with this imaging provider for Xrays. The building is easy to find, and…read morethe office is attractive, clean and very up to date. The reception staff is professional, knowledgable and efficient, as are the techs. My only complaint is that they refused to let me have a copy of my images. Unlike other providers I have used, their policy is that my ordering physician must request them for me and then they will get mail. Kinda weird, if even legal, and inconvienient.

I originally gave them one-star, but Kim called on that Friday and said she'd call me again on…read moreTuesday to get me rescheduled sooner. She did, and I was given an appointment just a week past my original appointment by someone who is going to work through her lunch to squeeze me in. That definitely deserves at least 4 stars. Maybe after the procedure it'll get bummed to five. Original One-Star: I just got a voicemail that this place is canceling my MRI that I've waited 6 weeks for. No reason given...I'm guessing it's a holiday weekend and they don't want to stay. I was told scheduling would be reaching out "momentarily" to reschedule. No one called, so I called them at 4:20pm. I was on hold until 4:30pm when the call rolled to their voicemail telling me they closed at 4:30 and to leave a message. I've never had a facility just decide they didn't want to do a procedure, so they'll reschedule it b/c it's unimportant to them, but not to the patient. I'll be very interested to see how long scheduling tells me I'll have to wait for the next opening when they call in THREE days. Unbelievable!

Service was friendly and relatively fast no…read more the whole facility, though it's a bit rundown compared to their location off River Road. Not as much privacy while waiting for your exam - you're in a small waiting room with many people versus river road where you have your own room your own TV. It's nice and relaxing before you have your procedure.

This place is amazing. The amount of care and attention…read morethey give you is incredible. Their expertise is so comforting. They make you feel at ease in a situation that is uncomfortable at best and sometimes just downright scary. I can not recommend this place enough

Pleasant experience with staff. They are very welcoming and considerate at the check in point…read more After a few questions I was direct8to the waiting room where as soon as I sat down my name was called to go back. The technician was kind and considerate and talked me through everything she was doing during the mammogram. After a quick 4 scans it was over. I was in the building less than 20 minutes from check in to check out. The locker rooms are clean and easy to navigate with lockers to store your belongings.