I've had a great experience with this imaging provider for Xrays. The building is easy to find, and…read morethe office is attractive, clean and very up to date. The reception staff is professional, knowledgable and efficient, as are the techs. My only complaint is that they refused to let me have a copy of my images. Unlike other providers I have used, their policy is that my ordering physician must request them for me and then they will get mail. Kinda weird, if even legal, and inconvienient.

I came here to support someone else, not for my own appointment. The facility is quite large and…read morenot a building I had really noticed before, so we were a little unsure about where to turn at first, but we found it without too much trouble. Inside, the space is warm, modern, and welcoming. The staff considering this is an imaging center were pleasant and kind, which made the experience more comfortable. There's also plenty of parking, which is definitely a plus.

Health as many of you know is a key factor especially in older ages. And each year I go here for an…read moreX-Ray. The entire staff is great. And the technicians are the greatest. I highly recommend this place. 5 stars all the way.

Wow, I don't understand all the negative reviews here. Front desk receptionists were lovely and the…read morespace itself was warm and inviting-all decorated for the holidays. I was in and out of the office in less than an hour which is amazing as I was a walk-in for some x-rays. My x-ray tech was the loveliest person who made sure I felt comfortable and cared for. I wish I knew her name so I could shout her out. Lots of parking at the front of the building available, as well as handicapped spots. The way I was treated here is how all healthcare facilities should treat their patients! Update! My doctor received the x-ray results within an hour or two of getting them done.

They failed to capture what the doctor ordered. They had me come back again and I had a panic…read moreattack in the smaller mri chamber they used

I originally gave them one-star, but Kim called on that Friday and said she'd call me again on…read moreTuesday to get me rescheduled sooner. She did, and I was given an appointment just a week past my original appointment by someone who is going to work through her lunch to squeeze me in. That definitely deserves at least 4 stars. Maybe after the procedure it'll get bummed to five. Original One-Star: I just got a voicemail that this place is canceling my MRI that I've waited 6 weeks for. No reason given...I'm guessing it's a holiday weekend and they don't want to stay. I was told scheduling would be reaching out "momentarily" to reschedule. No one called, so I called them at 4:20pm. I was on hold until 4:30pm when the call rolled to their voicemail telling me they closed at 4:30 and to leave a message. I've never had a facility just decide they didn't want to do a procedure, so they'll reschedule it b/c it's unimportant to them, but not to the patient. I'll be very interested to see how long scheduling tells me I'll have to wait for the next opening when they call in THREE days. Unbelievable!

Service was friendly and relatively fast no…read more the whole facility, though it's a bit rundown compared to their location off River Road. Not as much privacy while waiting for your exam - you're in a small waiting room with many people versus river road where you have your own room your own TV. It's nice and relaxing before you have your procedure.

I have been to the EWBC Sawgrass Drive location twice for mammograms. They make an uncomfortable…read morething easier by having friendly and patient staff. If you are there for imaging, you will be led to a changing room and allowed to use their free lockers (take your key with you on a stretchy bracelet) and change into a gown. It is a bit hot in the waiting room but since many (all?) of us are going to be topless for imaging, I get it. My wait was not long and the imaging itself took less than 10 minutes.

This place is amazing. The amount of care and attention…read morethey give you is incredible. Their expertise is so comforting. They make you feel at ease in a situation that is uncomfortable at best and sometimes just downright scary. I can not recommend this place enough

We had a great experience here. It's nice that you can actually schedule a time. When we went we…read morewere the only ones there. The staff is friendly and efficient. The doctor spent a good amount of time with my husband (he had an elbow injury) and explained options thoroughly. They have complimentary coffee, and you can get a complimentary slushie after your appointment!

DO NOT GO. I have never written a review in my life but this place deserves it. The front desk does…read morenot know what they are doing. I was in town visiting family for the holidays. Went in at my "appointment time" and still waited 1.5 hours. I was told it is just a time slot and not an appointment time...then maybe you should specify that. I entered all my insurance information online prior to the visit, and when I checked in, the woman at the desk said I was all set. I went there to get a prescription for anti-biotics because I had a sinus infection. Considering I get them every year at the same time of year for the past 20 years, it doesn't take a doctor, or RN, or whatever they have working there to diagnose it. Instead, they insisted I get my nose probed three times for COVID (don't know why), Flu (didn't have a fever/aches), and who knows what the other swab was for. After that, and the negative results, I got sent on my way with a good luck and a suggestion to switch my OTC allergy medicine and use some nasal spray (which I do). So, after wasting 2.5 hours of my life, I leave with no relief. About 3 weeks later, I found out, I did get something...a $585 bill. I have insurance, have had the same insurance for more than 20 years, and have gone to multiple urgent cares across the country and have only had to pay the copay. Obviously if I was "out of network" the woman at the front desk would have notified me right...NOPE. Dealing with their billing department is a whole other thesis. Finally got a hold of the front desk after 3 days dealing with billing and was told the manager "Tara" would be in touch, thank God I didn't hold my breath because that was 2 weeks ago and I am still waiting. In the end...nothing has been resolved. The place is a scam.

I have been waiting for this MRI for Weeks. I'm in a lot of pain, and due to RGH being booked they…read morescheduled me here. Never again. They texted me a link to fill out the paperwork 72 hrs before my appointment. Which I filled out as soon as I received it. I have cancer and have enough going on. The weakness and pain on the left side of my body, has added more than I can tolerate. Yesterday my partner called to confirm my appointment, and to inform them that I might be 5 min late. They informed my husband that if I was 5 min late, I would not be seen. My wonderful partner spent all day on the phone, rearranging all my cancer appointments so we could make this appointment on time. We even arrived 15 minutes early. After waiting for an hour in the waiting room and noticing that everyone else has been seen except us. We asked the front desk person what the problem was. She tried to say that we did not confirm our appointment, or fill out the paperwork, so we were placed on hold. Made no sense to us. Which of course it did, because it was a lie. After I asked the front desk about this, they told me, I was next. Then they proceeded to take 3 more people who came in after me. Once they took me back, it was hard for me to sit still and listen to directions, because I was so aggravated about waiting so long for no reason. While I was back there I heard another woman complain, they told her they were really backed up. When I came out my BF was visibly upset. We left, then he told me, they told every person who walked in the same thing they told me, until someone came from the back and said, please start telling people we are behind. Everyone in the waiting room was talking about how terrible the front desk was. They basically lied to all their patients, making them feel like they were to blame instead of them. Not sure what they expected to gain accept for a bunch of really mad patients, who knew they followed directions and were told they didn't. I do not do business with liars. I called my oncologist and told her what happened, she promised she will never send me back again. She heard a lot of the same complaints. Do not recommend, they do not even deserve the 1 star I gave them.

Friendly check in staff. Provider was very nice for my chest xray, and nurse explained all of the…read moresteps. I felt at ease the entire visit. There was about an hour long wait for the xray, but the waiting room and restrooms were very nice.

Why are you booking appointments every 10 minutes if you can't keep up? Booked an appointment for…read more3:20 and didn't even get into a room until 4:40.

Do not waste your time here. I never come here because it's terrible but I had to for pre…read moreemployment screening. Not only did they need to reschedule twice because they can't take blood on the weekend. I ended up waiting over an hour to get my blood work done. What's the point of having an appointment? It's also totally empty. no patients in, no patients out. Least efficient urgent care I've ever seen

Last week I had to have a blood draw for an upcoming doctor appointment. It has been years since I…read moreused the Rochester Regional Lab at 400 Crosskeys Office Park, Suite 425, Fairport, NY 14450. It's not my usual spot but I ended up there. I am absolutely delighted with the staff there. I am needle-phobic and "a tough stick" on a good day. My veins roll, hide and often refuse to cooperate. The phlebotomist listened to my concerns and what I've learned from past --difficult-- blood tests. She looked at both arms, checked out a hand and decided to call in a more senior staff BEFORE trying to stick me. Wise, and very considerate! The second staff member did an excellent job. Not entirely painless, needles never are, but this lady, (I believe her name is Jennifer) did a fantastic job getting in and getting the blood with no mucking about. There was NO bruising even though I bruise very easily. The only mark on my arm was from the adhesive tape that I pulled off 8 hours later. Very sticky tape it was. I will go out of my way in future to use that office for my quarterly blood draws. Excellent job, both of you!

Very professional; we had a Genova Diagnostics test kit and the Rochester Regional Staff knew…read moreexactly how to handle it. No appointment was necessary and the wait time was only 15 minutes. The blood draw took less than five minutes even though it was a lot of tubes. The phlebotomist even allowed my son to watch videos on my phone to keep him calm during the procedure. I would definitely recommend them to family and friends especially those who have children with special needs. I wish they'd open a location in Buffalo!