I wish I could give 0 stars! My mother passed out several times that evening, and I called 911 at…read moreapproximately 8:07 p.m. The ambulance arrived around 8:20 p.m. We were told that we could not ride with her in the ambulance, but that we could follow behind to the hospital. When we arrived, we were instructed to go to the ER waiting room, let staff know who we were with, and that once my mother was placed in a room, we would be able to go to the back. While my sister and I were in the waiting room, a staff member called my mother's last name, told us she could now have two visitors, gave us a pass, and used her key card to let us in the back. Once we walked to the back, a tall man in scrubs immediately stopped us, put his hands up, and questioned why we were there. We explained that we had just been called and shown a visitor pass. He said we should not be there and then brought over another woman, who also spoke to us in an aggressive and dismissive manner. After we explained multiple times that we were following the instructions we had just been given, we were eventually allowed through. As we walked toward my mother's room, one of the EMTs grabbed my arm and said, "You know you're not supposed to follow us here." I told him I did not know anything about that, that I was only worried about my mother, and that we had followed the instructions given to us. He then became more aggressive and got in my face. This was an extremely upsetting experience. My mother was having a medical emergency, and instead of being treated with professionalism and compassion, my sister and I were met with hostility, aggression, and disrespect.

The staff seem to have a problem with communication with each other and with the patients…read more After jumping through all the hoops and pulling my hair out trying to communicate with the PAs through the systems they told me to use, on the day of the surgery the staff was thorough and professional. Now the headache begins with all the bills. I asked at each appointment before the surgery what I owed or would owe, I got a run-around, and once I was told I didn't owe anything for one appointment. Then the bills start to trickle in. When I asked why I wasn't informed there would be a charge for a visit after being told there was no charge that day- all they said was, sorry for the miscommunication and asked- how I wanted to pay for it. I paid and was told there would be one bill coming for the surgery, but that isn't true either. So far two bills. I can't complain about the surgery (they were great) but - the hospital will nickel and dime you to death after the treatment. Why they can't coordinate billing and be up front about a planned surgery and appointments is beyond me. I wish I could give them more stars but I probably would get a bill for that as well. Baptist Hospital needs to change their on-line communication system (which one of their own staff said doesn't work). They also need to fix their billing system. There is no reason they can't tell you what you and your health insurance will be charged. I think that's what they call "transparency." I realize during the surgery, costs may change if something unexpected occurs but- come on.... You know what you charge and can give an estimate of all surgeries and appointments that are not an emergency. And I bet if you wanted, you could even figure out how to send one bill, instead of several. Or maybe you like stressing people out, so they have to come back for more health care.

Great service with very knowledgeable staff. Been here three…read moretimes ; except for waiting time I would give them five stars! They are very good for non emergency treatments. Very efficient too. Also no paperwork all done on I-Pad.

Sat waiting for over an hour and the doctor only spoke to me for probably 45 seconds and barely…read morelistened to my concern and was honestly probably only caring about how fast I could get out of there

Amazing care, wonderful staff, I wouldn't go to another place after the great experience.read more

I love all my doctors at UF Health Jacksonville except they pain management doctors. UF Health pain…read moremanagement team is incompetent they dumb ass hell why do they have a MD behind they name. The pain management doctors lie on you. Don't report the whole truth about what you say. The pain management team report what they want to say about you and not what you say. And please don't report a doctor because not a damn thing is going to get done. So please bypass UF Health pain management. THE DOCTORS LIE ON YOU SO YOU CANNOT GET THE MEDICATION YOU NEED.

I was an older woman presented with shortness of breath, weakness, nausea and I could barely stand…read more I appeared to be the only one there and I was greeted by a very cold individual with a second person sitting beside her. After I sat down in a waiting room chair, the second person finally got a wheelchair to sit in while being checked in. The check-in person showed no empathy at all, it actually felt like she was not in the mood. The initial assessment by a nurse was conducted in an open area surrounded by dividers for multiple other patients in an open area. I asked to be moved out of the walkway for privacy. Not a good setup for triage. Same way for first doctor visit. At one time, I was placed in a holding room with a COVID patient, so another patient got me a mask. After 5 hours, I got out alive with directions to follow up. I rated this a 3 because I received the tests my primary recommended.

The nurses and doctors here have amazing bedside manner and are incredibly knowledgeable. I did…read moreencounter one rude receptionist, but another receptionist was very kind and helpful. Dr. Barakat, in particular, is exceptionally patient, skilled, and compassionate. I would highly recommend him.

Dr. Henley as well as Ella at the front desk did an amazing job with my first time visit. I love…read morehow Dr. Henley took his time with explaining everything to me regarding my treatment and the care he provided was simply amazing including Ella treatment at the front desk. I definitely left feeling like part of the family and I would definitely recommend anybody who are in need of Chiropractic care to go see Dr. Henley and Ella at this location u will NOT be disappointed.

I highly recommend the Injury Care Center! The quality of care is outstanding! I was fortunate…read moreenough to be treated by Dr. Lowery. As a result, I'm in a much better place physically. All the employees at the Southside location are nice, helpful, professional and caring! Hours are accommodating. Julie Lepper

I've had great success with the weight loss injections from Blissful Wellness since they started…read moreoffering GLP-1 packages and the telemedicine option! I have had FANTASTIC care. Especially given the medical issues I have. I had all my questions answered in my first consultation. The office staff seem nice. No issues with insurance, etc. either.

this place has the rudest people working there. It's just a mixture of very unprofessional chaos. I…read morehad my doctor look at the bag of needles they gave me which was in a plastic baggie extremely unprofessional. My doctor said it was a joke it was junk. What they gave me did not do a thing for me they promised me all this wonderful stuff and my second time I went in there they handed me a little baggie full of needles, that were probably had a teeny tiny bit of water in them. They just handed it to me and said here take it home I've never been so insulted in my entire life.

One of the worst group of doctors in the city. Dont go here. They held on to a terminal diagnosis…read morefor an entire year before another doctor In the clinic told me. They will endanger your life, ignore your complaints, and lie right to your face. Do yourself a favor. Do not put your life in the hands of this clinic. Do a little research and see how many times Family Medical centers have been sued for malpractice.

Best primary care in the area! Highly recommended! Excellent care and attention. Nurse…read morepractitioners here are highly educated and top quality.

Surgery centers are a new concept for my family. We've always gone to a hospital when someone…read moreneeded surgery. I accompanied my mother to the Southpoint surgery center for cataract surgery. Our initial impression was more of a pleasant surprise. She and I both envisioned mass chaos, but everything was very well organized. The physical location of the surgery centers extremely convenient & easily accessible from I-95 and J. Turner Butler Boulevard . Check-in was a breeze for anyone who understands modern technology. If an elderly person were to be there alone, they may have issues with the check-in process because it is all computerized. There were many different people there for many different surgeries but the wait time was minimal for my mother's Doctor and her cataract surgery. I'm uncertain how they choose, which surgeries happen in which rooms but I would think that similar surgeries all happened in the same rooms in order to keep the flow of patients moving quickly. The staff was all very cordial and greeted each patient with a smile on their face. The ones I witnessed were all soft spoken and genuinely concerned for the health and welfare of the patients they were with. The lobby, waiting room and what I could see of the receptionist's area was very clean and organized, but I was unable to view any of the operating rooms as I waited in the waiting area for my mother's procedure to be finished. From what it seems, surgery centers, streamline the surgery process, and look to be the wave of the future. This particular Center turned out to be a blessing for my mother, as she is quite anxious with anything medically related. She was pleased with the swift service and very thorough nature of the staff at Southpoint surgery center!

This is part Ownership:Dr. Chokshi. He did my first eye surgery-Glaucoma five years ago…read more I suppose the surgery does not last forever. Going to Dr. Fredeil this time around. I really like her. She treats many of my friends and they like her. I feel like I will be in good hands here at the surgery center. Pros: great doctors here. Thank God for great ones. They are the best place to have surgeries(in/out patient). Cons: I thought they would file for my insurance. No, they want money up front. I am having both eyes done. Cataract/Glaucoma surgery. I will be out-under anesthesia. Say a prayer for me in late August, for the surgery.

Several years ago, I received the worst birthday present a woman could possibly receive.... A…read morebreast cancer diagnosis! I legitimately had no where to turn for advice as no other woman in my family had had a previous diagnosis. I've always strived to be the one to pave the path for others... but this isn't one I'd ever wanted to tackle. I was petrified upon hearing my diagnosis... invasive ductal carcinoma, among other foreign terminology... radiologist, core needle biopsy, mastectomy, estrogen & progesterone receptor, lumpectomy, tamoxifen.... Among countless others! Upon referral to The Hill Breast Center, several things became simpler to discern and choose the most viable option for myself. The staff that I've been assigned have been very gracious, supportive, helpful, understanding, knowledgeable, and informative medical professionals I've had the pleasure to encounter. From the lobby staff to the scrub techs, to the radiographers and all the way to the surgical team... everyone has been amazingly sincere with their every intention! I cannot say enough about the professionalism and dedication to excellence The Hill Breast Center employees have graced me with! I'm now 4 years cancer free and I owe it all to Baptist Medical Center in conjunction with The Hill Breast Center! May they continue to eradicate not only Breast Cancer but ALL cancer!!! #savinglivesonepatientatatime

Excellent care/experience this afternoon deserves all 5 of these shiny pretty in pink stars…read more The staff is always pleasant and helpful. They always answer all my questions in "Layman's Terms". Check in and preregistration process with Cynthia was quick and easy. She was very knowledgeable reviewing my insurance on file. 3D mammography in the Women's Imaging Dept done by Marcia. I appreciated her high level of care and attention to detail was outstanding! She was very thorough and you can tell she takes great pride in her career. She not only explained the entire process of what my visit was going to entail, but also showed empathy, knowledge and passion for the imaging industry. I am always impressed with her top notch service and compassion! I also appreciated that the radiologist reviewed my images while I was waiting and was given my results right away.... Win-Win!! ACR BI-RADS Category 1: Negative/No suspicious findings. The health care team always does a fabulous job following CDC guidelines. There are sanitation stations and the waiting area is immaculately clean. Do yourself a favor and go to Baptist Health Imaging for your annual mammography, ultrasound needs and spread the word to the ladies in your life that #mammograms save lives!