If you are in need of a G.I. doctor, I can't recommend Dr. Rostholder enough! She is kind, since,…read morepatient, and concerned. She really has an awesome bedside manner. She also always has a warm and welcoming smile on her face. I had a ton of questions and she never rushed me at all. She made sure to answer them all in a way in which I could understand. She does run on time. At least that was my experience. I had to have an endoscopy, which she performed, and she was wonderful before and after the procedure. I was so nervous, but again, she has such a wonderful bedside manner, and she put me completely at ease. She discovered my issue and put me on antibiotics which cured me completely. I don't exactly "want" to have to see her again, but in the future when I need a G.I. doctor, it will be her that I see. I also have that dreaded colonoscopy to look forward to in just 5 more years (yep, I'm giving away my age!).

Love everything about this doctor. Great listener, proactive, makes sure you understand everything,…read moreexcellent support staff, do what they say and all so kind and pleasant. If you have to see a gastro doc, she is super!

I have to say that Borland Groover is a master assembly line medical treatment and care center…read moreunlike anything I've seen in a while! It reminded me of waiting in a military pharmacy! Now I will not say that is a bad thing. This well-oiled machine operates successfully by the skilled and highly experienced medical professionals and staff who run the front office area. Though the lobby is large, it was still a pretty crowded house. I had to take my dearest for a medical procedure here with Dr. Ibach and I found the care overall as highly impressive. I appreciate very much that Dr. Ibach visited the patient (which I did get to be part of) after her procedure, even though she was still pretty dazed as the anesthesia hadn't worn off yet. That was ok. No one forgets good quality Dr. to patient care. Dr. Ibach is a first class experienced professional who I would recommend to anyone anytime. As I watched things move along here, I did notice on the monitor that the names on it moved on and off pretty quickly overall. To its credit, this Borland Groover clinic has created a fine-tuned machine in moving patients along through this medical treatment center. With that, I will add it's good to see their human side too. They do treat the patients in a very caring manner. It is a clinic I would recommend to others. Recommend: HIGH

Wish I could give zero stars. Staff is incredibly rude and gives you the run around. My adult son…read morewas made to jump through hoops for MONTHS to the point where he has run out of his medication needed for his auto-immune disease and they REFUSE to continue his prescription. He WAS in full remission, verified by a colonoscopy, but won't be soon without his medication. The gross incompetence of the billing department caused unnecessary insurance costs. They just want your co-pay and will charge you for a missed appointment (even with confirmation the appointment was preemptively cancelled). As big of a clinic as this is I am sure they will not care about their reviews, but if anyone looking for care reads this, I hope they consider taking their business and health care needs elsewhere.

Nursing staff more specifically Ms. Metcalf is extremely rude on the phone and isn't compassionate…read moreabout her patient's. She sends rude emails and doesn't care about a persons personal life and the fact they aren't getting a pay check when trying to get a prep medicine prior To a colonoscopy. It upset me so bad her professional was so bad, that I canceled my appointment and I will be going elsewhere. Highly recommend going somewhere else.

My mother was seen by Dr. Changela at Baptist MD Anderson Beach and Downtown hospitals. She was…read moresubsequently diagnosed with cancer after he did a procedure and a biopsy. She had a phone conference follow up on 4/29 and spoke with his PA, Kelli. Kelli was supposed to send in an antibiotic and my mother asked for something for the terrible cramping related to her cancer. 5 minutes after getting off the phone, she received a portal notification to pay $147 immediately as she was sent to collections!! No explanation, no call from the billing department to explain what the charge was for. She has medicare a/b and a secondary, so unclear why the bill. Needless to say, I have reached out on her behalf without resolution and neither I nor my mom have been unable to speak to a live person about this. NO PRESCRIPTION was sent in as of today!! Not the care you expect from a supposed top ranked office for your mother that has cancer.

After experiencing a failed colonoscopy, I began researching alternative options to ensure a…read morepositive outcome for the procedure. I read multiple reviews about various providers and found that, aside from a few negative comments, this facility seemed well-organized. I reached out to book an appointment for the patient process. After an extremely long wait on the phone, I was finally connected with a young woman who collected my information. I was comfortable with the process until she asked for my gender. It's disheartening that a medical facility would ask such a question, as it highlights and enables the mental illness associated with gender dysphoria. One would hope that medical professionals would approach this topic more directly, asking for biological sex or recognizing that my tone of voice clearly indicates I am a man, thus avoiding the social stigma associated with gender identity.

I went in for my first colonoscopy and it went well. The medical staff did a great job making sure…read moreI was comfortable and well cared for. i would recommend them for anyone who needs that procedure.

I see Dr. Shearer and I can honestly say my health care has NEVER been this thorough. When you…read morecall, you get a real live human. They do blood work and all tests either here or at the hospital. top notch health care if you want answers. I had a few issues my old Dr just marked off as getting with age or nothing to worry about. While it was nothing to worry about, they actually got a diagnosis as to what it was and now I can take steps to avoid it getting any worse. Love the Dr's, love the staff and love this facility.

My mom who recently became ill with a relatively rare kind of heart and lung condition spent a week…read morehere being treated in the ICU and then PCU. As she is now in her 80's and in failing health it was imperative she receive the top care of healthcare professionals who specialize with what she has. There are only 3 doctors in the state who can treat her for what she has. Hence, Jacksonville is one of the medical facilities one is at and we were very pleased with the Mayo Clinic. The facility is top-notch, the campus is modern, clean, and the staff is terrific. Everyone we came in contact with were helpful and knowledgeable. The place is beautiful, art everywhere, places to sit and relax, history of the Mayo family and how it all came to be, photos, and information. This was all just in one part of it where we were, the ER and Davis Building. They also have quality places to eat and even a full Starbucks here. This is a state of the art hospital with world class physicians. Walking the corridors there an air of calm knowing you or your family member are being treated by the best.

I really like the head Dr. for that department, everyone assisting was really great and thorough,…read morebut trying to establish an on going appointment with the Dr. was not possible. I was sent a note to get established but when I tried. I never heard back. Each time I called it was a hassle.

I have been at Mayo for 18 months , during this time i've lost 75 lbs and nobody can tell me why…read more Dr Palacios let me suffer for a solid year, no help, just come back in two months. Whatever this issue is , has to be found! I'm falling off a cliff and they are watching me fall

Dr Rai is a wonderful gastroenterologist. He's extremely thorough and very patient. He strives to…read moreensure the patient has a clear understanding of the situation. Both my husband and I have been his patients for over a year and wouldn't consider seeing anyone else.

He is great! He listens. He doesn't usually run behind. Been. Seeing him 20 plus years. He is…read morevery good at diagnosing and prompt when refills need his approval. His assistant is very professional. I love this place!!

Having a GI issue and needed to see someone one a restricted schedule. Found GI Associates in WGV…read moreand set up appointment for 10/22/19 at 11:30 AM about 5 days before. On 10/22 rushed on lunch break to WGV location. Arrived on time. Was greeted with "Did you get our call? The Dr has left." Then they went on to tell me they had tried to call and left message earlier that AM. I explained that I work in an environment that does not allow for cell phone use and had no way of getting the call. They did not seem to care. After understanding that I was not going to receive any care, I left and listened to the message they had left. It said that they had a cancellation and could see me at 10 AM. It said nothing about the DR having to leave early, which would not have helped me in the slightest. I called the St Aug location and got a supervisor who tried to soothe me with a lie (my impression). Apparently the Dr had a surgery that she needed to get back for. Mind you the message said nothing about needing to shift or cancel the appointment, but rather that they had cancellation and could see me earlier. My other issue is that they should have known the operating room was available before that morning. Is the medical industry so bad they throw surgeries together at the last minute? How do people fast if they are told that morning they are having surgery? With that said, is it fair or compassionate to their customer to cancel an appointment at the last minute? I give this group 0 stars. Bad customer service. Last part of the story is that I was in such discomfort that I called Borland Grover. Although they were busy, they had a cancellation for that afternoon quite far away. I had to go back to work and let them know I had to leave early to drive an extra 60 plus minutes round trip to be seen by a doctor. All of that said stay away from GI Associates.

The best colonoscopy experience ever. In and out within two hours and treated very well. Friendly…read morekind and thorough communications. Highly recommend. 66 year old female.

Here to see Dr. Samir Habashi. One of the "great ones"! He always gives you time to go over any…read moresituation. This was just to schedule a colonoscopy and endoscopy but after they're done, he'll meet at an appointment to go over everything.

UNBELIEVABLY BROKEN, No trace of humanity. As a patient there following up on care with a jpeg…read morefeeding tube. Arrived at appointment only to be presented with a bill of over 300, from 2018 . It's 2024 , recently home from hospital/rehab, starting again after a stroke and you wait until I arrive hit me with this, when all I could pay was 25, that day they would take no less than 50, and I had to make arrangements with billing, I see Dr weeks later and after having paid and then told company had been sold. Returned for another scheduled appointment only to be to Dr no longer at practice and I need a new referral from primary, ( had referral but had to change primary and was in process when second refusal of service happened. Adding insult to injury United Healthcare Dual Complete my provider supplied me with name, number and appt with new Dr only to find when it's time for referral she's NOT IN NETWORK, get new primary, feeding tube now infected and was compelled to do ER, yuck flu, covid and everything else this season,? No thank you, got appt at Digestive Disease and despite ALL the above was refused AGAIN, this time a newer bill totaling over 500, with a 50 no show fee???? You can't make this crap up. This offices billing person proceeded to " tell me " of the various notices I'd received and despite all pleading including the oath to do no harm I was once again REFUSED SERVICE. If anyone knows where I can file formal complaint, please hit me here. Thank you. Stay away, stay far, far away.