Excellent service and very knowledge staff. The eye exam was very thorough along with glasses…read morebeing reasonable. A good selection of glasses

Great Place of Business. My family and I have been going to Eye Q since they have opened, and love…read morethe attention to detail, quick appointments, quality of products, and great service they provide. Diane caters to your every need and is very helpful when it comes to insurance coverage, ordering, and making you satisfied. Dr Carrock is very patient and extremely professional at what he does. I recommend you give them a call on your next appointment as they provide rebates and have the newest styles and products without the big dollars....

Went to New Hartford Eye Associates for new glasses was tested, paid for glasses. When they…read morearrived...the prescription was SO weak it made no difference, so they retested my eyes and got it right, but now they want me to pay for the correct lenses for another $65. If they mess up...you pay the difference. Avoid, you'd do better getting your glasses at the mall.

I've been coming to New Hartford Eye Associates since 2016ish. I've seen several optometrists, a…read moreplethora of glasses consultants, and been helped by numerous front desk personnel. Good: Everyone is nice, and everyone is good at their jobs. They have the best selection of high end frames in the area (which means they do NOT have the best selection to affordable anything). The lenses are soooo much more durable and higher quality in general. Do NOT think that buying glasses off Warby Parker is going to give you the same experience. It won't. Bad: they don't make the glasses in-house, so sometimes they can take a while to receive. 2020-2022 were particularly bad for supply chain issues, so reviews you read during this time period are reflective of that delay. It also took longer to get an appointment during this time. They cater to luxury over affordability, which is great for me, but means that sometimes I get my prescription from them and order glasses and lenses online (although I inevitably regret this choice every time because the quality is so much worse). This place is the epitome of you get what you pay for.

I haven't been to the eye doctors in over 10 years so I was recommended to go here and I couldn't…read morebe happier. From when you walk in to all the staff in the back everyone was friendly and willing to help with whatever questions I had. Then when you get in to see Dr Fran he's fantastic. It might sound odd that going to the eye doctors was a great experience but it was just that. Highly recommend.

Dr. Migliaccio is the BEST ophthalmologist in the area. When my eye sight blurred suddenly he was…read morethe ONLY doctor who would see me right away as a new patient with no health insurance. I walked into the hospital for a CAT scan and immediately received the procedure. My insurance became active three weeks later and the three visits with Dr. Migliaccio prior to this were NO CHARGE. WHO does this today? NOBODY! He ranked top of his class in Opthamology School and all of his care and recommendations have been excellent. He is kind and always seeks the best care for his patients. I am privileged to know him and entrust my complicated eye care to him with no reservations. Don't forget to thank those who care for you medically and leave good reviews when deserved. Thank you's are far and few between for them. "Thank you, Dr. Migliaccio!"

Optometrist was cold as heck. Not friendly at all. He seemed impatient, I felt rushed. Once I got…read moremy new script filled, the new glasses were worse than my old pair. Definitely not right for me. Front of the store wasn't too bad, but one very sassy boi was very rude and dismissive. When I went back to get my glasses refitted it took a very long time to get anyone to help me. If you're not spending money at the time of your visit, they don't seem to want you around, regardless if it's part of the services offered.

I love coming here for all my contact and eye glasses needs. And I have never had a problem, until…read moretoday there was a lady who upon arrival very snarky said ( you know your insurance won't cover this right?) I politely mentioned that I knew because someone had called me earlier the same day. Which was no problem except her approach, I went to sit in the waiting area and the same lady does my pre-test. I had never had anyone ask me the 20/100 letters and I've been getting my eyes done for 20 years. Again all of this is fine and I just go along. She said I was all done and I simply got up and was going to say thank you on the way out, but the second I got up I got another snarky ( you're welcome) I didn't even stand up fully at this point and was kind of shocked. People are allowed to have bad days but customers who are kind and respectful shouldn't be spoken to this way. The lady with the long black hair and cat eye glasses your customer service was horrid today:(

Our visit was very pleasant and professional. My wife had an exam for new glasses following…read morecataract surgery. Note for seniors: Later we learned that Medicare would have paid toward the new glasses if we had gone to a provider that accepts Medicare (which Visionworks does not). Though Medicare usually does not cover glasses, apparently it does pay a portion after cataract surgery.

This place is horrible. My family recently changed over to Empire Visionworks for glasses/contacts…read moreand have had nothing but problems. 1. I just walked out from what I thought was going to be an appointment, but they informed me that I had cancelled a week earlier. I had not. 2. My son's contacts came in with two right eyes when they were ordered. 3. My daughter's glasses, they tried to get us to pay twice. I also don't recommend the AI eye exam appointment, it took us approximately 4 hours to complete. On top of that there are a couple of front end people that could use a lesson in customer service.