I do like this practice and trust them. I have been helped. but I hate being told at check in that…read moreI have a balance and asked if I want to pay now. I am asked that before I even get a bill in the mail. people around you must think you're a deadbeat. I was asked that last week at my appt. I had no bill yet. I got it today so they asked me 4 weeks in advance. so embarrassing! Please stop. we all know when our bills are due.

Initial appointment - no doctor available and had to reschedule. 2nd appointment - eye exam was…read morenever clear, I went to another doctor at a different facility the next day. Completely different script was given. I will not return to Empire. It would have cost me almost $300. Out of pocket, but I was not confident in the exam at Empire. Doctor needs to clean up his appearance with a clean jacket, shoes and grooming of hair. Maybe it was just an off day, but my exam was not good.

I want to preface this rating with the fact that this was the ONLY place that had an eye exam…read moreappointment available in the next 2 weeks, which I was PUMPED about. I have a wedding Saturday and have never had contacts before. I called approximately 8 different Walmarts and America's Best locations to make an appointment. There were no available appointments. At the last minute I checked Empire Visionworks and was able to book the appointment online (which was so easy). When I arrived, they got me checked in right away even though there were a lot of people waiting. The eye exam was less than 5 minutes and checked me out in less than 5 minutes. Although I wasn't looking for glasses, they have a lot of options - and CUTE ones!! The only reason why I gave them a 4/5 is because they didn't have my contacts in stock to give me a sample, but experience and staff was 5/5!!

I have no serious eye problems so I cannot say how they'd do with surgery. But I've been to the…read morepractice 4-5 times. The new office on Seneca Tpk is gorgeous. The women in Reception are always efficient and pleasant. After that is when the trouble starts. I have had to sit and wait between 40min - 1hr every single time. Following that, various petite women, wearing no identification, bring me to a dark room and perform a few simple tests. They type a lot and say the Dr will be in soon. The Dr arrives about 1hr past appointment time. I've had all 3 Drs: Grant, Smajkan, and Avdic. They don't wear identification either, and spend most of the time typing. Smajkan talks the least. Only Avdic ever gave me new and solid information. Afterwards at check-out, you get NO paper record describing the visit, findings, or which doctor it was. So take a card so you can remember. I've given an average raring of 3 stars. I'd recommend that new appts be made with Dr Avdic and that you do NOT arrive early. Be prepared to spend 90min here, to see the Dr for 5min. Be prepared to leave with no treatment, yet a followup appointment. When you are checking out, try asking for a printout summary of the visit. I have suggested ways that the office could communicate schedule delays to the clients. Send a text! Put up boards with "Dr is behind by X minutes." Automation makes such communication effortless! It Can Be Done. The first step is Caring to see the size of the problem. As customer-clients, DO tell the staff if you were left waiting longer than 10 minutes.

From the owner: Specializing in: - Physicians & Surgeons, Ophthalmology…read more- Optometrists