Dr Allen was wonderful! Explained my condition and was able to give me a prescription for glasses…read moreafter cataract surgery Even though I have a retina problem

Best eye doctor I've ever been to!…read more Dr. Nelson is friendly and professional and extremely knowledgeable. I always opt for the first appointment of the day because as with every medical office things happen and get backed up. I've never had any issues getting in and when I've had a problem where I needed to be seen same day they have always found the time. I highly recommend this office!

I have been to three Visionworks stores in the CNY area. The Fayetteville store being the worst…read more(Genesee St location - Dewitt/Fayetteville), with the frame seller young blond lady who I learned works solely on commission. She attempted to publicly shame me at the Fayetteville Visionworks and then attempted to extort me "pay $195 now or walk out of this store" were her exact words. And she has the support of her Manager, Matt. On the COMPLETE OPPOSITE side of things, when I called Oneida Visionworks and spoke with Olivia, easily the Best Manager of the 3 area Locations I dealt with, she treated me like a customer, and a human being - something Fayetteville Visionworks will never learn unless the current Manager and sales gal get fired. Olivia treated me with respect and understanding. She welcomed me into her store to resolve my issue with my frames, and the result was wonderful. When I came to pick up my completed glasses, the sales associate was excellent, I don't recall her name, but whoever the reviewer Kim A. is, maybe she'd be happier at the Fayetteville Visionworks. Different strokes, you know. I highly recommend the Oneida Visionworks with their excellent Manager, Olivia and great sales staff. Olivia was able to take a situation that almost resulted in me starting over with another Optometry Company altogether, and repaired the damage done by the previous Fayetteville Vision works and kept me as a customer. That is above and beyond service. Rare. Thank you Oneida Visionworks, you are the best of them all. **UPDATE: Note to Customer Care's response below- this has nothing to do with my "loyalty". I have no loyalty to Visionworks, a company who's response to their employees' public shaming and attempted price bullying (your sales associate said, "pay $195 now, or leave the store" and your manager, Matt, backed her up) is to write a nauseatingly self congratulatory review... of my review? Basically trying to perform damage control steering away from the fact that your Fayetteville store is an embarrassing mess and mismanaged. You're an abhorrent company and my review in no way reflects that "Visionworks" is worth half a piss. Oliva and her team are the ones I'm giving my review to. They excel despite your self-deluded head-in-the-sand business sense. I wouldn't be surprised when she finds a better job because frankly, Oliva is too good for you. Seriously, you gave yourselves such a big PAT ON THE BACK just now but in actuality, you should be deeply ashamed.

We had been a customer of the Oneida Visionworks for close to 20 years. It seems that every couple…read moreof years there is a new manager. We really liked the technician, who has been there for years. He consistently provided good service and is very personable. Our experience with the rest of the staff has been inconsistent over the years. This year, our experience was horrible. Our prescriptions did not change from last year, so we called Visionworks on a Friday to see if we would need to have our ophthalmologist send a new prescription before getting glasses. We were told that our prescriptions were good for 2 years, were in their system, and that the store would be open until 8:00 p.m. on Saturday, so we would have no problem walking in to get glasses. When we walked through the door at 6:40 p.m., the optician didn't greet us but immediately said, "I'm the Optician and I'm leaving at 7:00." We were told that we would need to come back. When we told them that we had been told that the store would be open until 8:00, and had driven about an hour based on this info, the receptionist told us that the people who answer the phones "don't know what they're talking about" and that she couldn't help us. Neither the receptionist or optician apologized. If you can't get glasses after 7:00 p.m., how is the store "open" until 8:00? We left and drove to another Visionworks store. The person working there had been there since 8:00 a.m. but was friendly and helpful. He told us that we didn't need to see an optician to get glasses because our measurements were in the system and they don't change (at our ages). We will NEVER go back to Oneida again.

Most thorough eye exam I have ever had. Staff was great, explaining everything, great sense of…read morehumor and extremely helpful with different options for eye glasses.

Have been trying to call for 2 weeks and they are never open to stop in and just pick up my sons…read morevision prescription.

horrible experience with this doctor with corrective surgery I should have stuck with my first…read moreopinion never trusted this doctor corrective surgery a nightmare after both eyes done and then 2nd procedures had to be done I am almost blind up close I CANT put make up on I CANT SEE to wash my face or do any female hygiene up close Its awful please get second opinion Office will not reply ever when I asked for my 4400.00 cash back plus there were huge copay bills I wanted to go elsewhere for a possible corrective surgery very very bad experience Surgery center owned by doctor a nightmare also, prisoners in building made it unpleasant , huge long wait made it stressful just awful I AM STILL so damaged by this whole situation Office will not return any calls

I was not happy with the doctor assigned to me. He couldn't figure out my prescription after many…read morevisits. I use torics xr for astigmatism and still seeing blurry from my right eye. Doctor has no people skills whatsoever!! He decided to keep my old prescription instead of figuring out a new one. Absurd!!! Not to mention I paid a lot of money to just have my prescription stay the same because he could not come up with a new one. Total waste of my time and money!! After all, I still had to go to a new doctor to get an accurate prescription for my eyes.

Very safe office. Great kind helpful.staff. Dr. Smith took his time and listened to my concerns…read moretaking his time to address all of them. Staff very helpful picking out glasses. They have a good variety of frames to choose from.

Dr. Pisacano was so very personable, realistic and collaborative. He thoroughly explained his…read moreanswer to any questions I had and was specifically interested in what I was trying to achieve and what my personal experience had been with my corrective lenses.

From the owner: Thorough exams for visual comfort and eye health. Evaluation of all vision conditions and eye…read morediseases. Fitting all types of contact lenses. We take our time and answer all of your questions.

Warm and welcoming ambiance with friendly and competent staff. Dr Ferguson and her all female crew…read morewill take great care of you!!

Thank you for my eye exam & glasses. But, most of all thank you for caring & your help. Everyone…read morehere is so polite and explanatory. This office is so spacious, decorative & clean. I wish i could give more than 5 stars. Thank you so much -CC