Utterly incompetent Bosch dishwasher repair. Our dishwasher…read morehas an E-24 error code. It took four visits to fix the problem. Each time it was something different. When it was all said and done, the cost was $868.36 to fix the dishwasher. When a technician gives an estimate, one counts on the estimate to decide whether a repair is worth it or not. The first time, the repair was $292.12. OK. The second repair, a few weeks later for the same problem, was $183.96. This required two visits because the technician damaged the seal kit. The third repair, a week after that cost us $292.28. If we had known that the total cost would have been $868.36, we would have made a different decision. Not only that, but Waterloo Appliance Service Ltd. wasn't even decent enough to admit that they had botched the repair.

Not only did they have the part for my 15 year old Bosch Next 500 series washing machine at a…read moredecent price and also double-checked with me that it was correct (drain pump), the amazing repair/parts guy Andrew also walked me through a next-day self-repair of my Bosch machine that was still leaking. I identified it as the door gasket ... he explained over the phone about the actual door *glass* slowly accumulating a build up of calcium over the years and to make sure the glass was smooth all the way around. Sure enough, finger test revealed grit build up on the bottom of the glass breaking the seal enough to allow water to leak from bottom front and along front panel. Two minute fix with a dish pad and all good to go. Friendly, good service, helpful, knowledgeable. Five stars from me.

This is one company that goes way beyond. I won't buy…read moreappliances from anyone else. The people that work there, can't do enough to help you.

When our new home was built the builder provided some appliances + partnered with another retailer…read moreto supply/install what we selected for the rest. However service became a thing and we found out quickly that buying locally came with additional benefits, like quick competent service! We have since replaced one refrigerator, bought a second for the garage - both from Willaerts - and now about to replace our stove and will be going back to Willaerts for that as well. Clearly the days of major appliances lasting 30 years are long gone + being able to get local service if needed is now a huge buying factor. We are very pleased with our dealings so far with Willaerts!

BEWARE - Poor customer service and dishonesty…read more We bought an LG refrigerator from Canadian Discount Appliances, 808 Courtland Ave E, Kitchener, on January 26. About an hour later, we called to request a refund after finding a better option at Costco with free delivery. The store said a full refund was not possible because delivery was already scheduled, but they agreed to refund $50 back to my Mastercard to match Costco's free delivery. Delivery was scheduled for the next day between 8-11am, and we specifically requested a 15-minute call before arrival, which was agreed to. No one called. At 2pm, we were told deliveries were delayed. Around 4:30pm, the delivery driver called yelling, screaming, claiming we didn't open the door--despite never calling ahead. His behavior toward my husband was rude and unprofessional. As of February 6, the promised $50 refund back to my Mastercard was still not issued. When we called the store, the manager was hostile, made false accusations, refused to listen, and hung up. The store manager made statements that were untrue to justify refusing the $50 refund. Very disappointing experience. Poor communication, unprofessional conduct, and unresolved refund. Save yourself the headache and shop at a reputable big-box store instead.

Our washer quit yesterday, so within a few hours we were selecting a replacement we knew we would…read morebe happy with. Service from the minute we walked in the door, through to delivery to our house this afternoon was excellent, including interpersonal skills.

Great service from Trevor. He was friendly and knowledgeable and I was able to make a purchase on…read morethe first visit. Love the new location. Easy to park your truck here.

Such a horrible experience here. we purchased almost $13000…read moreworth of appliances for our brand new home and had them installed by their "professional installers". The first problem was a drawer in the fridge that wouldn't stay closed...Darcy assured me that was normal. Not normal according to kitchen aid. about 2 weeks after the install we found water had been leaking down into the basement and when we pulled the fridge out we discoverEd the water line had not been installed properly and had been leaking and ruined the whole side panel of the cupboards in our brand new house. when we approached them with the issue Darcy told is it was our problem because apparently after you have a "professional" install your appliances you are then supposed to pull said appliance out from the wall and make sure it doesn't leak???? That lady was sweet as pie until she got our $$$ and then basically told us to go away. Such a rude arrogant person to deal with. I wouldn't ever recommend buying anything from there ever.

Excellent small town retailer, with a big presence. After 40 years of owning various appliances in…read moredifferent houses and now needing a new washer and dryer we were directed to Waterford Appliances via a local resident and friend so we thought we'd see what they could offer. A friendly no pressure discussion about the various product lines which they themselves use in their home provided us with the initial feeling of honesty. We briefly checked online for comparable pricing and that was not an issue. The promise of direct contact through them for all of our service needs was also high on our list. There was also a no pressure sales tactic on warranties etc. it was a discussion that allowed us to decide for ourselves with no judgement. The gentlemen that came to install new and take away the old were very polite and demonstrated an educated product knowledge. They gave us whatever time we needed to become familiar with the product and they were in and out in a personable, clean and timely manner. We will recommend this business to our anyone who asks.

I must say I am beyond impressed. My poor lil fridge freezer is literally groaning as I tried to…read moreprepare for social and now self isolation with a husband over 70. So two weeks ago we set out to buy a small upright freezer. We looked all over, and other than Lowes, delivery was well into April at most. So we ordered from Lowes... received a confirmation... then out of blue they cancelled the order. So we ordered a different one, again confirmation for a week or so later to be delivered. Again... they cancelled out of the blue. Finally we found Groves Tv and Appliances in Clinton. I can't say enough wonderful things about them. They not only assured us they would have it to us in a few days, but in seeing the delivery truck arrive today, I was amazed. One person in the delivery truck and up behind pulled a work van with the second person. They obviously care about their staff! They then unboxed the freezer for us and put in inside the door, which is a blessing for the elderly. Finally, the freezer was sprayed so we would not be exposed to anything coming in here. Again, totally amazing. I will in future take all of my business to Groves. Such care and consideration for not only their staff, but also the customer is something not often seen. My deepest gratitude to Groves Tv and Appliance. Bless you!

From the owner: Trust us to provide you with friendly knowledgeable service. A family business started in 1935 by…read moreArt Groves, followed by his son Clayton in 1970 and is now succeeded by Clayton's son Dan as of 2009. In April 2011 a new division of Groves was established under the name SleepMatters just up the road in Goderich which encompasses a wide variety of Brand name mattresses and plenty of exciting bedding products. We look forward to serving you for many more years to come, providing you with the latest in bedding, electronics and appliances.

unstaisfying experience with a washer we purchased in 2023...needed to intially exchange new washer…read morewhirlpool washer x3 and now = control panel malfunction note: currently 2 months after the warranty shuhs support was condescending and unhelpful. no advocacy with whirlpool/maytag

McCullough-Shuh's Appliance Centre (also known as Shuh's Appliance Centre) in Guelph offers a…read moreterrific repair service! The store was recommended by a friend in Toronto whose family lives in Guelph. I phoned Shuh's and spoke to Jeffrey Maclean, who arranged to have a repairman go to my friend's home in Guelph to fix his dryer. Jeffrey was totally professional. He took down all the info and told me a repairman would drop by between 9 a.m. and noon. Sure enough the repairman showed up exactly as arranged. He did a great job and fixed the dryer on the spot. The price was VERY reasonable. I highly recommend Shuh's appliance repair service. It is reliable, fairly priced, friendly and professional. I would also consider purchasing appliances from Shuh's too if I ever need any.