Unfortunately our senior dogs spent 7 hours at dapper for grooming, due to " scheduling issues". After 4 hours and no pick up call, we phoned, could not get an answer so had to drive go back to dapper. Unfortunately the dogs were mid process on grooming so we had to leave them. Our dogs are 13 & 11 and one is blind. We received NO calls from staff advisng of the delay or asking us if we wanted to reschedule. We were shocked to say the least. When we picked them up we asked to speak to a manager/owner and were told no one was on site. We eventually received a call back from the owner who blamed the "young" staff & the computer notes not being read. Please be careful going to dapper as there's no level of responsibility by the owners, she never asked if the dogs were ok, there was no follow up call & no responsibility taken. In over 20 years of owning dogs it has never taken over 4 hours for grooming services. Again, be careful. read more

This place truly cares about the well being of the dogs as well as helping the dog owners learn about their dog's needs. The hours are really great if you work weekdays and the staff are really friendly. Please keep your dog leashed when you enter here and pick up after your pooch. My dog is so much happier with his proper grooming. read more

My dogs 3 poodles have been groomed for years at Dapper Dogs. The Service is very professional and caring. The groomer was very good and a great job on their cut. I would recommend Dapper Dog to all my friends and family. Shirley B read more

Long delays in appointment times are not communicated. Delays are inevitable with live animals but not calling or texting when your appointment will be double the expected length is unacceptable. read more

Just can't get enough.. my dog graduated from the obedience training which was great; hands on, informative, fun and effective. He now goes once a week to daycare to help with socialization and always comes back happy and exhausted, LOVE IT The ladies are always attentive and courteous and Paula is just amazing. I also love the fact that you can always see what your pup is up to during their play dates through Facebook. read more

This is the worst place to get your dog groomed which is clearly evident based on their extremely poor reviews, Everything at Dapper Dog is done behind closed doors. You're not even allowed to see the doggie daycare and I have to wonder why. During the grooming process, you dog is kept in a cage for approximately 6 hours; a truly terrifying experience for any dog. Even worse, they perform the worst cuts I have ever seen and don't hesitate to shave your dog without owner permission. My advice: DO NOT TAKE YOUR DOG THERE. read more

What was once a well run dog care facility is now a Cash grab. First go to Better Business Bureau and read how this company hides it's issues, returning a dog to the owner with injuries, performing amateur treatment to mask it and then denying it to boot, only to be found negligent, poor lack of judgement, and not forthcoming with pertinent health information of an animal left in their care. this is our experience and what did we pay for... .....staff rudeness. .....repeated contradictory (or lack of) reports by staff on any issues .....Urine ladened floors, (ammonia) causes them to perfume your dog when they get covered (which then gets into your vehicle and home.) ...groomer scam of extra charges if your dog won't stand up or is deemed difficult to her. ....All due to poorly trained, lazy and careless employees ....Above due to poor leadership After going to Dapper Dog, your animal may develop ... ...an increase of aggressive behaviour the more it goes (which they won't report until it is too late) ....howling. ...vet bills due to the premises contributing to health issues. (See urine floors) If you want to be sure they are caring properly for your pet drop in unannounced and request to inspect the facility immediately...won't happen...good luck. read more

They've always been good w our Dog. Staff are very nice and call when/ if they have any concerns to clarify. Out stuffy always comes home smelling fresh and clean. Highly recommends read more

Extremely rude owners, they seem to favour the breeds they like over others, there's a number of things I could list about this place. They mix high energy puppies in with weak/fragile senior dogs, most of their daycare interviews don't get accepted, and if they do they don't last long before being "kicked out" for reacting badly after being mishandled by staff. Grooming appointments can take up to 6 hours which your dog spends 5 of those hours alone in a crate. People in the community have spoken up saying they've taken their dog to dapper for an easy groom and their pup has come back TRAUMATIZED. They let their employees take photos and videos of your animals outside during potty as well as having "vape breaks" while your dog is doing it business, just see for yourself as their potty space is in a section of a PARKING LOT. Take your dog here if you want a scared, reactive, and traumatized pooch. read more

I recently went to Dapper dog for the one day "Learn to Groom your dog" course. Paula was very knowledgable and informative. I found her Easy to work with and the end result was a GREAT looking dog . We have taken Benji, our sheepadoodle to Dapper dog daycare for over a year, at least once a week, and he absolutely LOVES it .The staff are great and I would highly recommend this daycare. Caroline read more

I am truly disappointed with dapper dog. I have been a loyal customer for over 5 years ever since their old location in Coquitlam on Barnet. Since my last visit, out of the blue, they recommended my dog to never go back to dapper dog again without in my opinion a good explanation. I am in utter shock as I felt blind sided and it was extremely rude. I have never had a bad experience until the last visit and I often refer people there. Apparently my dog was being difficult and stressing herself out, strange after 5 years of regular grooming at dapper dog.  No warnings, no nothing and we aren't welcomed back. I am still curious as to what really happened.  I have since gone to a different groomer and there were no complaints at all from them. Where they groom my dog it is at the front of the shop so I can actually see my dog being groomed unlike dapper dog. To add to that, the new groomer charges $20 less for a better haircut, care and experience! My dog also seems a lot happier when I pick her up.  I would NOT recommend dapper dog to anyone and I suggest to give another groomer a try! read more

I was so disappointed by our meet and greet experience for doggy daycare. Our dog didn't get a chance to sniff around and warm up to the space or the greeter at all before being taken away from me into the daycare area where she was tested with other dogs. Within a few minutes she was brought back out shaking and we were told she wouldn't pay any to the other dogs, just fixated on the exit shaking. I really expected the staff would make an attempt to make her feel more comfortable before taking her away and into the huge daycare space. The most disappointing part was the cold delivery to us that she wouldn't work out there. Our dog is a sweetie who is totally comfortable with all sized dogs at dog parks, but this was a big new space to her with new people and smells that made her feel uncomfortable. I don't recommend giving the daycare a try because it seemed to me no effort was made at all to make our dog feel settled. read more

I really wish I looked up the yelp reviews before I sent my dog over because all the reviews that have a 1 star reflect the truth of this place. We had the unfortunate circumstance to come upon the one unprofessional person whose work performance significantly affected our experience: her name is AMY and she is not only rude but she also messed up our dog's grooming. Here is the whole story: A close acquaintance has praised the place for the good quality of grooming they do, but then we're talking about docile male dogs who have been trained well and are not prone to any trouble. We left our dog to this place TWICE, the first time we were told that the period of our dog makes the male dogs lose control, therefore we had a second appointment on a day on which we KNEW that she had had no bleeding for THREE DAYS, yet still had swollen nether regions because of the recent period. Amy called us to to say in a very RUDE and ABRASIVE manner to get our dog and we got her back with a HALF SHAVEN NECK because she claimed that our dog still had bleeding. No, AMY probably just saw that she was still swollen. It is obvious that she just didn't want to handle what I and my family are used to handling and is too touchy. When we came in, we were told by the owners that they were surprised to see us come so early, so it apparent that AMY acts unprofessionally on her own and doesn't communicate with her superiors. AMY cannot be trusted to do her job right and she is a significantly horrible and unpleasant person to interact with. She did not finish the grooming that she started and had the male dogs been truly going crazy she would have been able to see that our dog is unfit to groom - only that she hadn't bled for three days. See, there were no crazy dogs sniffing the blood, AMY is just too sensitive to go near a dog who isn't to her liking. AMY is NOT a fitting dog groomer, she is more qualified to be a nail technician and should be doing manicures and pedicures on people because of her lack of professionalism in handling pets and her unfitting aversion to dogs in a profession that requires constant interaction with them. We were told that SHARON is the go-to person for a grooming, but I am still giving this place a deserving 1 star because they are incapable of handling an employee who is bad-mouthed among the regulars. read more

Been taking both of my dogs here for a few years, never had a bad experience. One dog is very sensitive (read "defensive") of her nails, while the other can be a nervous nightmare around strangers. Both of my dogs are absolutely happy when I get there and LOVE the staff! The prices are comparable to grooming in the area. Some are cheaper or more available, but I will gladly wait a little more time and pay a few more bucks for my dogs to have a better experience than they've had at other groomers! read more

I left my dog (a pug cross who is very good-natured) to be groomed about two years ago. When I picked her up she was clearly traumatized and she had a large bald spot on her stomach. I think it is likely that they hire inexperienced groomers. I had never had bald spots on my dog before. I am only leaving this review now because some friends mentioned that they like Dapper Dog for nail clipping so I thought I would read the recent reviews to see if I wanted to take the chance. I won't be. read more

We're new to the area so my search for a groomer was mainly focused on being able to get there. That said, I had a really good experience with the Dapper Dog. Staff were friendly and professional. They greeted my small poodle-mix warmly and he came out looking great. He's always been a difficult dog to groom (growly and squirmy) but the staff at the Dapper Dog said he was great. I'll definitely use their services again. read more

We have been getting our dog groomed by Dapper Dog since he was a rambunctious puppy. We have always found the staff and owner to be attentive and thorough. They clearly love dogs and love what they are doing. Our dog recognizes their staff and is clearly happy to be there. And always comes out looking like a Crufts contender. Bravo guys! Have recommended you to all our friends. read more

I took my Pom here to be groomed 2 weeks ago. Right away I was told that they wouldn't do a shave on him because he has a double coat it could cause alopecia. I explained that he was shaved too short while being dematted when he was younger and his top coat comes in patchy because of this so we have to keep him short. The girl at the counter agreed to shave him and they did a great job! Porkchop is very sensitive about his paws being touched, but they held him still and got them all cleaned up and his nails trimmed. I received a courtesy call saying that he would be ready in half an hour, and when I picked him up he was happy and jumping around. The girls did a great job on his shave, the fur was even and not too short. No nicks or clipper burn anywhere. He was soft, clean and rocking an awesome bandana. They even offered to trim my other dog's nails free of charge during Porkchop's groom. I didn't get a look at the daycare facilities, but I also didn't hear PC yapping (which he does when left alone in a kennel) when I arrived to get him. I will be bringing both pups here again! read more

DO NOT EVER get your dog groomed here... I was referred by a friend who boards her dog there and I will never ever go back. My poor dog was locked in a kennel for over 6.5 hours and he has never been in a kennel in his entire life. When I picked him up he had a runny poop (which never happens) all over his fresh haircut as soon as we walked out the front door, we knew instantly it was a "stress poop" the groomer seemed very new and unclear of proper care for animals. I will never return, ever and I will never recommend them to ANYONE. read more

If I could rate 0 I would. Paula is beyond rude and runs the daycare and grooming as though it is work camp for prisoners. If your dog is not perfect (that's why you bring them to a groomer) or is too shy for example she will refuse to take them. These are dogs and they are all different. While her place is super clean you must question how much fun the daycare is....dogs make a mess and shed when the run and play. We have two dogs and would not go anywhere near Dapper Dog ever again. Also dogs are kept in cages during their grooming time and grooming times are on average 6 hours. I took my friends hound in for a bath and nail trim and he howled (that's what hounds do) and Paula called me within 5 mins to come and get him. Didn't even give him a chance to settle. Not dog people at all. Go elsewhere! read more

"Had" been a client for years. Years later, not so happy. 1st thing that started to make me concerned was how bad my dog had to pee when I picked her up from her groom. When I brought it up to the staff they told me "she drinks alot"...so? take her out more?? I also do not like the "in the cage" all day approach. I called a couple other groomers (which I should have done years ago, my bad) and they both told me they would have her uncaged after she is groomed. In fact offered me daycare for the day for only an additional $10. :) The service has gone down hill...one front end girl is beyond rude...and when I complained, one of the other girls recommended that I come on her days off? (never did get a all back from the owner) As a manager of a retail store...I was appalled and confused by this suggestion! I can't imagine telling a customer that? LOL Bottom line...used to be awesome...but have lost that personal caring touch that is so needed in an industry that we are leaving our loved ones in someone else hands! read more

I made an appointment here because my regular place was full. The staff tries to look "professional" by wearing scrubs! Anyone can buy them at Walmart. I asked to see the dog area and was told I could not as it was "nap time". I said I just wanted to look through the window. I was told no. My other place you can go in anytime and there is NO "nap time" they just sleep whenever they want. ALso, there is NO outdoor area at this place. NONE, Really? My other place has a huge yard with grass and toys - even pools in the summer. I was desperate though and thought ok just once. I wanted to book a time and they said you just drop off before 10 and pick kup after 4. Is daycare included then in the price? I was told yes - well I guess. What? I could not book a specific time and wait or watch. I later realized the day before the appointment that they did not ask for my rabies paperwork. I called and asked them if they needed it. They said no. I asked why they did not need it if my dog was going to be with the other dogs. "Oh the grooming dogs don't go in with the day car dogs. Is n't that what daycare is? NO appretnly they are put in cages all day while the groomer does whatever dogs they want in whatever order. How is that included daycare??? I cancelled and will never go there for anything. I was told that my dog would have to be "interviewed"? to go to daycare!! Haha what do they think they're some kond of snooty private doggy school? What a weird place. Go to the Dog Patch it's the same price and WAAAAAAAYY better staff and service. read more