The team has provided excellent service to my 19' Cobia for over a decade. Highly recommended. Be…read morenice to Susan, she is soo helpful.

Service Failure = KMC Marine…read more I recently had KMC Marine do my annual out-of-water maintenance on my 2016 32' Intrepid. They have done the service work for me over the past 2 years. Unfortunately this will be the last year after they damaged my Garmin electronics and denied all responsibility. KMC was simply supposed to paint the bottom, do the annual on my Yamahas, and fix a steering leak. In the coarse of the 9 days they had my boat, they let the batteries die. Somewhere during the process of attempting to recharge my batteries, they spiked the Garmin NEMA 2000 network and damaged my Garmin Reactor. I contacted KMC to help resolve the issue, who passed me onto Garmin tech support. After troubleshooting with Garmin, Garmin suggested I replace the Garmin Reactor. Garmin placed the most likely blame on the 12vdc system receiving power spikes during the battery recharging process. I had my local Garmin tech troubleshoot and subsequently replace the Garmin Reactor. He also stated that the NEMA 2000 backbone is susceptible to voltage spikes and drops due to improper charging. My Garmin repair bill was approximately $1,250.00 for the part and the 2 hours of labor to repair. I contacted KMC with all the info, Garmin logs showing when the power failure occurred (during their care/custody/control), and the work order for the Garmin repair. I attempted for 3 days to speak with Management or Ownership, with no return emails or phone calls. I drove to their office so I could see them in person since I was being ignored. After a brief meeting with Tom, Robert, and Jeremy, they denied any wrong doing. They first blamed the dead batteries on me, which I quickly refuted with both the Garmin logs and their service timeline. The service work I requested required my batteries to be turned on, which occurred on Day 2. All systems normal, no mention of dead or weak batteries. The notification of dead batteries occurred on day 4. My Garmin logs concur that the voltage started dropping below the alarm threshold at 10pm at night on Day 2, about 8 hours after they had started my service work. They then went on to claim nothing they could have done should have resulted in the damage I received, claiming Garmin was just covering themselves by warning against voltage spikes. Their only written response to me thus far has been a response to a review I left on Google Reviews, most of which is the same here. They quickly turn the blame back on the vessels lack of a 3rd battery to augment the 12VDC system. Unfortunately it doesn't matter how many batteries a vessel has. If the batteries are left on and the 12VDC batteries are depleted, that's not good for the electronics. Additionally, if a charger is now attached improperly, voltage spikes can easily occur and damage the system. Their claim that "nothing we did could have caused this" is incorrect from the start. Anyone who has the slightest knowledge of electronics would know that voltage drops and voltage spikes are the #1 reason for electronics failure. By leaving the batteries on and letting them die, they created the worst voltage drop you can have, the long slow drop. Then, by attaching a simple battery charger, you can easily create a voltage spike. During the impromptu meeting I had with KMC management / service, the lead person in charge actually made a comment that no matter what they did, my fuse panel should have protected my electronics. As this "expert with many years in the business" had to be corrected, fuses don't protect against voltage spikes. Fuses protect by limiting the amount of current, hence a 3 AMP/5 AMP/10 AMP etc. AMP = Current, not voltage. If you apply 6VDC to 24VDC Automatic charger to a 12VDC system, you can most certainly damage the electronics. I am not a weekend boater. I am a USCG licensed yacht captain who works on boats everyday. In addition I am a former US Navy Electronics Technician who has 25+ years of experience with marine electronics. KMC can't simply claim my boat is rigged wrong and deny blame. It's a 2016 Intrepid factory rigged vessel that seems to have worked for 6+ years. This issue only arose when KMC left the batteries on, depleted the batteries, and charged them improperly. I would caution anyone using KMC's Services after my most recent interaction. Their managements denial, dismissiveness, and failure to even contact me regarding the problem only shows their lack of customer service and their lack of knowledge of electronics in general. Captain Rich Jones *Pictures attached show autopilot functioning Feb 14th. Low Voltage alarms appear on Feb 15th at 10PM, 30 hours after dropoff. Service begins at 2pm on Feb 15th (voicemail screenshot) Batteries required, no notification of weak or dead batteries. Cascading voltage alarms Feb 15-23, damage occurred.