You charged a grieving mother $100 "delivery fee" because you said you had to open at 9am on a…read moreSaturday? Your hours posted here on FB say that you are open at 9am on a Saturday. This was for her sons' funeral. Give the woman her money back!! Her baby just died. What you did is just wrong! If i could rate "0", I would.

Great customer service and so many thing under one roof! Great for the baker who needs something on…read moreshort notice.

Encore is my go to for event rentals in Shreveport! Tracie and her team are always very…read moreaccommodating to my requests, multiple emails, etc, and nothing but patient when asking questions. I can't believe they didn't have a Yelp page until now! If you need something that is not listed on the website, email them! I was able to get several things (plain white plates, a bar top table attachment, white poly napkins, etc.) just by simply asking. I did an engagement party last weekend and used encore for the majority of my rentals and it turned out beautiful! Even though I still consider this a 5 star business, I do have a few complaints: first, if you rent their Chiavari chairs at $7/each that does not include a cushion. If you want to add a cushion it's $4 extra/chair. That's $11/chair which is unheard of. I rent furniture for events pretty frequently and I've never paid more than $8.50/chair for a Chiavari chair with pad. It's sad because you know those chair pads are just sitting in their warehouse unused when they could be renting them for an extra $1-$1.50 and making a profit. Especially if they are the ones that tie. We needed to add a couple of tables to our order last minute and they charged me $30 for a "rental change fee" or something like that. I know it was last minute but I was giving them additional business and I had to pay extra for it? The first time I ever used Encore was last year when I was in a jam and I called the day of looking for round tables, linens, and chairs. They accommodated that order and it was picked up 2 hours later without an additional $30 charge so I don't understand why this order was any different. Lastly, the damage waiver. Most rental companies make the damage waiver optional. When I inquired about this at Encore they never responded. If I was renting expensive equipment like an a/c machine I would absolutely want this included. For tables, chairs, plates, glasses, cutlery, etc. I don't think it's necessary and it drives up the price of your event. With all of that said, they are still my preferred vendor in Shreveport. Their selection is incredible and they make hosting a nice event a breeze. They are flexible and want to work with you. Give Tracie a call for your next event, you won't regret it.

It was extremely easy to place an order. All of the items I rented were just as described and great…read morequality. Very friendly and flexible with my scheduling changes.

Went with family to see Moana II on the IMAX. The seats were comfortable except the view took some…read moregetting used to. We sat at the very back and people in the front would have had to lean back to see the planetarium screen view. My seat did not lean back, not sure if ones at front did. Overall the experience was pleasant and my niece and nephews enjoyed it. Ps I do not recommend the pizza at all and the popcorn does not come buttered. Interestingly, the concession offers keureg coffee pod when u order coffee and you make it yourself.

First and foremost BRING A JACKET!!!! It is so flipping cold in this place! We were only there for…read more3 hours and I was shivering the whole time. Secondly, a lot of the older cool science things needed some tlc. Like the pull yourself up clearly need some love and wd40 and the spin the tire and sit on a stool wasn't working. So it seemed like several of the older science experiments we wanted to show our kids just kept being a bust. However; they still have a lot of fun stuff to do here and if you're under 8 they have the great little village play thing on the second floor! But they could clean those toys in there a little better, my hands felt gross touching all the toys my kids brought me.. Overall it's still a great place! Just turn up the AC a tad and give the place a little more care!

It was a cold night outside but it kinda made it feel more real. They really know how to scare the…read morelife out of you. I was hearing screaming, chain saws, shot guns going off and crazy hair raising sounds the whole way. The actors were so different from what you would expect. Like nightmare movie stuff. Twisted, so crazy fun. My group went through twice the 1st night we went. The 2nd weekend we went out was different. I was happy not to see the same things. They really now how to give you a full immersion experience. Highly recommend...

This place is amazing. They've added so much from last year and I thought it was great then too! We…read morewere there all afternoon on a Thursday and basically had the place to ourselves and a few other families. Since our girl is still young toddler they really did such a great job adjusting for her so she could enjoy everything!

I booked them for my grandson's birthday...they were WONDERFUL!! It eas a huge hit. Thanksread more

Edit: I sent an…read moreinquiry to the Owens if I could order some cake samples for my baby's first birthday. They quoted $30 for 3 cake flavors with icing. I have tried almond cake with almond icing, lemon cake with strawberry icing and chocolate cake with chocolate icing. I barely tasted the almond flavor. The lemon cake had a good flavor, but I get distracted with how much sugar it tasted. Same comment goes with the chocolate with chocolate buttercream. Everything was just too sweet, even my husband who has a sweet tooth was not able to eat it and had the same comment. I wish to try their other baked goods.

I had the opportunity to purchase some items at the Bossier Makers Fair at the Boardwalk today. The…read moreOwens' were incredibly nice and helpful, would definitely buy from them again. My only complaint and it's not really a complaint as everything is delicious, but the oatmeal raisin cookie was a bit strong on cinnamon for my taste, otherwise it would have gotten 4 stars. I will definitely buy again if I have the opportunity and you should buy if you have the opportunity, their stuff is really yummy. Cheddar Jalapeno Cheese Bread. Enough said.

Our Wedding Library(OWL) is the only place in the area that will help you plan every step of your…read morewedding(minus being there on the actual day) for FREE! Did you read that correctly?? Yes, I said FREE! Brides can go in their showroom and the consultant will personally help you select wedding vendors according to your preferences. They will sit with you for as long as you want and will comb through all of their vendors. Plus, you can rent out their showroom for special events, such as, bridemaids luncheons, showers, or meeting with vendors. OWL is like having a personal wedding planner without the cost of having a wedding planner. My mother insisted on hiring a wedding planner, and through them I was able to find one that I absolutely LOVE. OWL also helped me find my photographer, my photo booth rental, and my videographer. They also helped me find some gorgeous jewelry for my engagement party, which through that vendor I was able to rent the jewelry (normally priced at $400) for only $60. Our Wedding Library is the perfect place for the bride to just relax and actually ENJOY the planning process. The staff is so amazing and extremely helpful. They have tons of magazines to look through and there have been a few extremely stressful days that I have relaxed on their comfy couch while they listened to my problems. I couldn't be happier that Shreveport/Bossier has finally gotten ONE place where you can find everything you need in order to plan your wedding (or just a great event).