I have used this local business several times to solve problems with my & wife's laptops - one…read moretime salvaging data & photos from a fully bricked computer. I spoke with both Walter & Craig. They are helpful and were able to do more - and more quickly and what I thought was a reasonable price - than I expected. I recommend them highly.

Had a computer issue. Brought it in and problem was resolved in less than an half an hour for a…read morevery reasonable price!

Called back right away, and said they were not the right ones, and recommended another business. A+…read morefor honesty Called back right away, and said they were not the right ones, and recommended another business. A+ for honesty.

Brilliant Geeks gets 5 stars, 2 thumbs up and lots of other kudos in my book. As I write this…read moreKostian is at my dining room table with my mom setting up her new laptop. He was recommended to her by a friend. I have been trying to figure out what was wrong with my mom's computer for months. Now that I have a Mac I'm not as good as trouble shooting with a PC that I used to be. She called Brilliant Geeks and explained the issues she was having. They determined that her laptop was on it's way out. He took the time to find out what her needs were, what her budget was and helped her find a new computer, placed the order for her and it was delivered the next day. Now he sits here transferring her files and walking her through all of the new features, bells and whistles. He also set up a shortcut to remote support so if she has issues in the future he is only a click away. This not only makes my mom very happy - it makes me very happy.

Angel is the best. i purchased a receiver and set of speakers for a home theatre and he was great…read more I'm not too familiar with av stuff since my last stereo was back in 1976 so it's all gotten complicated to me. he gave me great advice and was always available when i contacted him. When and if i ever trade up he's my connection. very nice store as well . set up nice to hear the equipment. had my choice all set up on my arrival.

I was at my wits end as the IR repeater stopped working when I swapped out my verizon STB. Verizon…read morewas no help and no matter what I did, I still had to walk downstairs to change the channel (TV in the Living Room). Most Home Theater Guys I called wanted no part of this - too small a job, not enough money. Fortunately I found SDI, Angel and Tom, who worked the Office. Angel came over the next day, instantly diagnosed and then fixed the issue on the spot. I COULD NOT be happier! When I have to upgrade and replace my entire system, Angel is the one I will call.

This venerable little computer store dates back to before the internet and mainstream suppliers of…read morecomputer tech. They may seem sleepy, but if you come in with some requirements, they can connect you with a qualitu solution. Help: What's up with the positive reviews bring sidelined.

Always a great resource - for years and years. They know what they are doing without a doubt.read more

my husband and I seniors with limited tech skills. Nick has assisted us with pretty much all…read moreaspects of tech support, from purchasing devices to pretty much anything you can think of (set up, transfers, troubleshooting). He has been an invaluable resource to us for the last couple of years. He is extremely responsive and responsible. He also is very security and has given us many helpful suggestions to protect from potential cyber criminals. I also believe that his pricing is both reasonable and fair.

I have used Nick's technical services many times since I replaced my PC with an iMac. Nick helped…read moreme tremendously! He's reliable, knowledgeable and has very reasonable rates. I highly recommend him!

Avrom came over on a Sunday morning because I needed to use the computers during the week. He was…read moreon time and got to work immediately. He thoroughly went through troubleshooting and isolating the problem and even used my TV to isolate the issue! Needless to say, we found the issue and were able to get my computer working while displaying my new screen so now I have new working computer on my 2 screens so that I can work at my new job in the upcoming year. This was all done within an hour. It was a very positive experience and I will be recommending his services to any one in need of technical support in the future, thank you!

Avrom is excellent at solving my computer problems. His rates are reasonable and the service is…read moregreat.

We are a current client of DirectIT. They are always responsive, helpful, and incredibly…read moreknowledgeable. They are great to work with.

Someone else already used the term "miracle worker", so I'll have to come up with something else…read more I have a Chuwi HiPad 11 Plus. It is one of the few Android tablets with a 4 x 3 aspect ratio...just like an iPad and perfect for reading letter-size PDFs. I managed to mangle the charging port. (Note to self: If you're inserting a charging cable, at an angle, and it resists, don't keep pushing!) All the wires were bent, rendering it unrepairable. It would have to be replaced. I asked ChatGPT for places that might be able to replace it. I got a list and and went down them one-by-one. No luck. They couldn't get the part, etc. Michael's wasn't even on the list! One of the places that was on the list is Fix 'n' Repair in Watertown. They couldn't handle it, but "there's a computer repair place around the corner. Maybe they could do something.." That's what brought me to Michael's. Whoever was manning the store looked at it and pronounced: they could get the part, but there was a little ding in the bezel. He was concerned that the screen might crack. If I knew the risks, it would be $95. An unbranded 4 by 3 tablet would cost about $200. He thought I'd be better off with a new tablet. But, then, I'd have this "potentially" fixable tablet sitting around mocking me. I left, leaning towards a new tablet. But, the next day I went back with a proposition: Don't order any parts. Try removing the screen. If it cracked, I'd pay whatever he thought was fair. If it didn't, we'd proceed with the repair. It didn't, but there was one small spot on the left edge that showed up blue on a black screen. It wasn't noticeable on a white green screen. He would proceed. What we thought might take a week or two (getting parts and repair) was done over the weekend. I couldn't be happier!

I was stranded - both laptops out of commission, phone not working, Kindle screens cracked & where…read moreto turn. Discovering Michael's service was Truly a blessing - knowledgeable, transparent, timely, well-priced, no drama. Being confident that devices will be back in service quickly, cost-effectively can't be overstated. Thank you, Michael!