This review is a little overdue... We purchased our Estonia at the beginning of 2023. I had been to…read morea few shops but found most of the salespeople either not knowledgeable or pushy (or both). Roger was very hands-on but not in any way obtrusive. He encouraged me to try every piano, as I was eager to do, and I surprised myself when I fell for the gently used Estonia (a brand with which I had very little experience). He explained the nuances of each instrument and answered all of my questions before I made my decision. An easy sell! Delivery was great (I forget who they used but it was flawless) and Roger spent time at our house tuning it - perfectly. Alas, we ended up deciding to move back to the west coast, but first to a small rental that would not accommodate a grand piano, and we were faced with the prospect of having to sell or store the piano for an undetermined amount of time. Roger's partner, Carol, convinced us not to sell (which we really didn't want to do, anyway) and helped us move the piano into storage. Thankfully, we found our forever home, and ten months since leaving the northeast we have our Estonia back! Roger and Carol, thank you for helping us find the right piano and for assisting with the storage and move. And for your patience with me! An easy recommendation.

Roger's Piano is an exceptional resource and seller of high-quality pianos, offering a wide price…read morepoint for various budgets and allowing buyers to satisfy their musical needs as pianists of all ages and levels, from children to amateurs and pros. Roger is extremely knowledgeable, has a great skill with action work and the pianos feel good. His wife, Carol, is an experienced pianist who can help evaluate a buyer's needs and she is great with people. Don't miss this showroom if you are in New England and need a quality instrument. There are two locations- one in Burlington, MA as well as Natick. The range of choices is excellent. As a music educator of pianists and singers of all ages and levels, a pro player myself and producer I was very impressed with the inventory and service. I look forward to future visits.

Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Kentaro worked on our piano that had not been serviced in some time. Scheduling was easy. When…read moreadditional issues were found beyond what we expected, he was clear about what he would do and what it would cost, and he stayed late to complete the work.

Michael did a great job working with a vey old piano that has been in my family for generations. I…read moreappreciated his knowledge and his insights as to how best work with it.

Just reiterating what everyone else said here- Michael was extremely responsive and prompt in…read moretuning my very old and very out-of-tune Craigslist piano. The price was perfect as well, and my previously not-playable piano is now used almost everyday. Highly recommend for prompt and perfect service!

We are very happy with the service provided by Jacob at www.bostonpianotuner.com…read moreHe did his best to accommodate our request in a timely manner. He was professional, prompt and most importantly that our piano is sounding beautiful again. Jacob provided a detailed evaluation of the condition of our piano. His pricing is reasonable and transparent compare to quotes we got from other providers. We will definitely use him again and highly recommend Jacob to anyone in need of honest high quality piano services.

Positive experience with Jacob. He tuned our old upright when we were living in Nonantum that we…read morehad bought second hand. He made it sound good which was pretty amazing given how old it was. When we were ready to get something newer we asked him for advice and he spent a lot of effort giving us guidance and his opinion. We ended up with one of the upright Yamaha models and still using Jacob for the tuning. I feel like he really cares about his work.

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

We bought a new hybrid Yamaha…read more The piano itself is a great instrument. I was allowed as much time as I needed to experiment every instrument in the store I wanted. The price of the piano was acceptable by market standards. The purchase was a trade up and we were given a fair offer for our old piano. Last but not least, the staff is very pleasant to deal with. When the time comes to purchase a concert grand, this will be my first (and very likely the only) stop. Looking forward to that, because it will mean we're rolling in it.

Max is AWESOME! He played for our Dementia Friendly Musical Memory Cafe today and was…read moreoutstanding!!! The crowd was fully engaged..tapping their toes & singing along. Highly, highly recommend and we hope he will return for our next event!! Yay Max!

From the owner: I am a self-taught piano technician with an MIT engineering degree. I have a sensitive ear and…read moreperfect pitch, I take great pride in restoring beautifully crafted instruments. Flexible hours and transparent rates

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

Dan is a piano tuner whose hallmarks are precision and professionalism. Always personable and take…read morepride in his work. Always high value in each tuning!

Dan really knows his stuff! My old piano hadn't been tuned in many years and sounded dreadful. Not…read morein a hurry, he took the time to fix one key, make a few adjustments and a good tuning, it now sounds great! Dan took the time to explain many parts of the piano and the tuning procedure of which I was not aware which was very informative. He even took the time for a quick tuneup on two of my guitars. A really nice guy, quick availability and more than fair price, I would definitely recommend Dan.

What a fascinating environment... beautiful pianos and keyboards all over the place. It is worth a…read morevisit. I have been at the "Mill" every week for over 6 months for piano lessons. It is such a nice experience. I am learning all the time in so many ways. My motivation to practice and play continues to expand. Everyone is professional, friendly, and knowledgeable. TY

I came across Piano Mill recently from an ad they placed for a piano on Facebook Marketplace…read more Right from the start, I was extremely impressed with my interactions with Eli. It was clear he knew a ton about pianos and went out of his way to not just sell a piano but to make sure the piano I was looking at was a great fit for my needs. Any purchase I make I do a ton of research and Eli was great at patiently answering all of my questions. They even went out of their way to open their store on an off day to accommodate my schedule. Without exception, everyone I dealt with (Eli, Rob, Robbie and the moving crew) were fantastic. Piano Mill has my highest recommendation.

Excellent tuner. Always a pleasure. He is easy to schedule an appointment and thorough in his…read moretuning. I also love the beautiful songs he plays after the tuning.

From the owner: Contact me for a full line of services for your piano:…read more * Piano tuning * Major and minor repairs * Action regulation * Tone regulation * Humidity control * Reconditioning, restoration, and refinishing * Inspections and appraisals. I service all types of pianos, primarily in communities north and west of Boston including Merrimack Valley and Cape Ann communities.