I hired them to move me from East Providence to North Smithfield in early August, they were…read moreprofessional, courteous and there were minimal casualties, particle board cube shelves weren't made to be moved. LOL. They were on time & finished as scheduled, great value & I'd recommend them! I hope never to move again, but if I do they'll be my first call!

I contacted this person because the yelp reviews. This man try to tell me that it was $200 an hour…read moreand he sent me a quote for $194 an hour. I said sir the quote you sent me says $194. So he said I don't know what you're talking about but it's $200 an hour and told me that it wasn't him or it was someone else. I said your names right there on the quote. He still interested that it wasn't him and the quote was wrong. I said sir have a good day and I hung up. Now this is my first time actually using a moving company so this is why went on yelp to read reviews. I'm moving like quarter mile up the street from where I live now and the moving prices are expensive. I good a price from someone who not gonna rip me off.

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

Kirk was able to get to us quite quickly, and in addition to tuning the baby grand and making minor…read morefixes like lubing slow hammers, he saw several problems that I hadn't even noticed. He came back a week later and added missing leg screws, reattached the pedal lyre, and a couple other little corrections. Very reasonable, excellent work!!!

Kirk recently tuned my Yahama upright, which had last been tuned 14 years ago. He was able to get…read morethe instrument back in shape in just over an hour, and the price was very reasonable. It was also a pleasure listening to him tune the piano as he plays some beautiful music in the process. Will plan to call Kirk again for the next tuning.

They moved our very old and very delicate Grand piano from our home in Connecticut to metropolitan…read moreBoston and did a superb job. The crew was most professional and knew exactly what to do. Their price was reasonable and I could not recommend them any more highly.

I needed to move my baby grand Yamaha piano two miles to my son's house. New England Piano Movers…read moregave me a reasonable estimate (the lowest of 4 by far). Marianne in the office was pleasant and easy to deal with during the scheduling process. Day of the move, the guys called with a 15-minute heads up of their arrival. Two guys accomplished the move-out in under 15 minutes. They took off the legs, wrapped everything with care, and loaded it on their truck. The re-assembly was just as smooth and fast. I highly recommend them!

James the owner is a peach! We rented a baby grand from East Cambridge Piano for a fundraiser…read moreconcert and needed him to tune a second piano. He came in with the best price and the bonus was that he knew the guys at the venue we were using and was able to coordinate timing with them. Yay! I definitely recommend him for your piano needs. Plus he is a Berklee grad!

An electric piano we use for our church services had a key that started sticking. East Cambridge…read morewas the second place I called, recommended by another shop who didn't really want to look at it. I almost tried to take it apart myself after watching YouTube videos that said it's usually just dust inside, but I'm really glad I didn't. James knew immediately what the problem was just by looking at the keyboard before taking it apart (he could see a slightly bigger gap between that key and the next; something I couldn't see even when he pointed it out). He took it apart and showed me a crack in the key in question. He replaced the key while I waited and it was good as new. It was a very reasonable price as well. He also met me downstairs at the loading dock with a cart and we rode up on the freight elevator. I now have a go-to place if we ever need another repair. Incidentally, he said he sometimes gets people who bring him a box of parts because they took their piano apart after watching YouTube but couldn't fix it or put it back together. James said the problem is hardly ever dust.

We are so happy with the service. It was our first time getting our piano tuned. Ian was at our…read morehouse for over 2 hours I think it was. It was really cool hearing how he bought the sound from really low to perfect. We are so pleased! We highly recommend Fred's Piano Service. Thank you so much for your service. -Tara and Gary of Dedham, MA

Consumer beware - you may schedule a piano tuning and be charged $185 for Fred's Piano Service to…read moredo absolutely nothing. Although we have had our pianos tuned by various tuners over the years, our last tuner retired and referred us to Fred's Piano Service. Going on the good recommendation, we booked a tuning after our recent move. Prior to the service I was informed a tuning by Fred's Piano Service usually costs $185. On the tuning day, the tuner came to my apartment and started working on my Yamaha U1. He was friendly and cordial throughout. After about thirty minutes (in which we were chatting most of the time) he informed me that the piano needed some major work - almost a $1,000 worth of work - before he could tune it. I thanked him for his assessment of my piano and asked if I owed him something for the thirty minutes at my house. Yes - I owed him $185, the same amount that I would have paid had he tuned my piano (a typical tuning takes 1.5-2 hours). This charge for thirty minutes, for a service I didn't ask for, seemed outrageous to me. I called the office and asked to speak with the owner of Fred's Piano Service. He didn't call me back until the following day. Talking with Fred himself was absolutely one of the worst customer service experiences I've ever had. In our phone conversation he constantly interrupted me and absolutely refused to listen. His excuse for his exorbitant "estimate" cost on my piano - an estimate I didn't even ask for! - was that he needed to pay the gas and social security for the tuner who came to my house. He gave the example of taking a car to the mechanic, where you may go in for a regular oil change but only to realize that it needed more work. Fred must be so delusional to still pay for the oil change if the mechanic tells him it's not doable. He had also cashed my check before I was able to have a conversation with him. I've never met a business owner who is so willing to tarnish his business name for $185. He would not even consider a reduced service charge for this bogus "estimate" on my piano - an estimate I DIDN'T EVEN ASK FOR. I was willing to be reasonable and pay for the thirty minutes that the tuner was in my home. I was NOT willing to pay for a full tuning, that I DID NOT receive, and be charged an exorbitant fee for an 'estimate' I DID NOT WANT. As a business owner, it would have been in Fred's best interests to listen more to his customers and try to be reasonable in helping them walk away happy. I was a new customer to his business, and with my extensive piano teacher contacts throughout Boston I could have been a valuable customer to him. A better piano tuning business would have, after a few minutes with my piano, ascertained that tuning was not possible that day, and ask me if I would like to proceed by providing an estimate for work to be done. I was absolutely taken advantage of by the shady business practices of Fred's Piano Service, and will not only never do business with them, I will make sure my piano teacher colleagues are aware of how Fred does business.