Chris C.

(Updated & Upgraded. See end of review) SUMMARY: Even after discussing on the phone a few changes I wanted to make to one of their pictured arrangements, the flowers were delivered a day late, they did NOT include the primary flower of interest, and the flowers were already wilting a few hours later. DETAILS (WITH PHOTOS): I wanted to send flowers to my sister for her birthday. A friend had advised against using Boulder Gardens, because "the flowers won't last more than a day." But the reviews on Google were really good, and the website images were impressive, so I decided to give them a chance. That was a mistake. My sister's favorite flower is the Japanese Iris, so I selected the 'Blue Skies' arrangement to start with. The photo on the website (see 1st photo attached) is supposed to represent the Standard $66 arrangement. They also offer a Deluxe $77 arrangement, and a Premium $88 arrangement. I ordered the Premium, so the arrangement should have looked even better than the website photo. The website does warn that they reserve the right to substitute different flowers from those pictured on the website. With this in mind, I called two days before her birthday and confirmed that they would have the irises available for the delivery. Well, they missed the birthday delivery date, and it arrived the next day instead. And the arrangement didn't contain ANY irises at all (see 2nd photo). They had substituted delphinium (which can be nice, but these were not; the blooms seemed already spent). Not much blue for an arrangement called 'Blue Skies.' And 8 hours later, these were already drooping (notice the red circles in the 3rd photo). I emailed the florist to explain how disappointed I was in the arrangement and the late delivery day, and requested a refund of 'at least 50%.' The next day, I did receive an email noting a refund of ~50%, but not a single word apologizing for the problems. Getting a partial refund is the only reason I'm rating them two stars instead of one. UPDATE: Ten days after my negative review was posted, I received a call from the business owner, saying that he had just seen the review. He was very nice, and very apologetic. He said that mine wasn't the only recent complaint, and that he'd been 'having some problems with the design team', and had 'made some changes'. He offered to deliver a replacement arrangement, and I said that would be great, if he could make sure that it included blue irises this time, and something yellow to coordinate with the yellow tongues of the irises. He assured me that it would, but said their delivery of flowers hadn't yet arrived that morning, so the arrangement might not be delivered that day. Well, it wasn't delivered that day, nor the next one, nor the next one. But 3 days after the phone call, a nice arrangement was delivered. And it included a lot of blue irises, which was great (but it didn't include any yellow flowers). I've included a photo of the replacement arrangement, so you can see that it is indeed closer in appearance to the arrangement shown on their website. So, because the owner was so nice, and because they sent another arrangement, I'm increasing my star-rating from 2 to 3. But it seems like they're still having problems with making deliveries.

Brian D.

They delivered a beautiful flower arrangement for a dear friend who's dog recently passed away. This was during the busy holiday season and they were understaffed with a Covid complication, but still managed to deliver in a timely fashion. I like supporting smaller/local whenever possible, and BGF is a nice florist. The only negative I could find is that they don't have an answering service, so communication was via email.

Amazing service and product! I am blown away by the follow through of this business. I ordered flowers to be delivered to a friend and they were delivered promptly and safely. They even followed up with me by texting a photograph to me and letting me know that no one had answered the door. I told them it was totally fine for them to be left and they stored them in a bag safely so that they were waiting for her when she got home. The flowers are so beautiful and the customer service is amazing! The price is more than reasonable for the arrangement and delivery considering the thought and care that is put into both. I will definitely be ordering again.

Emma I.

I used Boulder gardens florist for my wedding and its was wonderful. I have attached photos to show my bouquet. They were attentive and took everything I said and brought to reality within my budget. I wasn't sure what kind of flowers to get just a color theme so they made an appointment for me to come in to their flower storage and it gave me a better idea of what I could want and have.

Kimberly A.

Horrible. My husband ordered me flowers for our anniversary and are nothing like he ordered online. He payed $70+ dollars for crap the flowers were broken and already wilting. You would get more flowers paying $10 at the grocery store. He is beyond upset about this.

Cindy M.

So very sad that I had to post a negative review but after calling (within their 24 hour delivery period-actually less) I have left messages (2), sent emails (5) I have yet to receive a call back regarding my $134.00 floral order. Received a email back stating they were trying to reach me but I had no calls or emails about the issue until I responded back to their email. They said they had no mylar balloons (for new baby girl) and would it be OK to include more flowers? Sadly I agreed to their request even though I had ordered the deluxe arrangement. Flowers were delivered on time but paid for a Teddy Bear for the oldest grandchild and that was not included. That was call one. Then my son sent me a photo of the arrangement and it certainly didn't look like a $75.00 bouquet let alone adding additional flowers. So I called again and all you get is the run around. After calling many times I was finally transferred to a message center to leave a message. I was told to pick a time for a call back and I picked between 2:00 and 3:00 and never received a call back. So went back to the website to note on their check list and chose: Items not delivered. It pulled up my order and noted that the teddy bear had not been delivered. Hit submit and nothing happened after that. The website just sat there. Then saw the arrangement myself 3 days later and it was a very sad looking site. Roses never opened and just drooped. Took photo's and tried calling and sending emails again. This time I received a note (less than 48 hours after delivery) that I would hear from them within 8 hours and still to this day, after many more emails and calls to Avas and this company (showed up on the card that was delivered) no calls back. In fact the phone number for this company rings and then disconnects. Then low and behold I get an email survey from them with 2 questions and no area to leave a comment. One asked if I would recommend them and I replied no and the second question was "did the agent treat me with respect" and I wanted to say What agent? Can't reach a live body? But said "no" and hit send. Then I received an email back stating that I was past the 24 hour deliver response time and read their "agreement" but that they would issue me a $15.00 credit to use their company again. The bear actually cost more that this. But I quickly responded with this exact information about calling within 17 hours of deliver and all the other emails and such and still no call back about the missing and defective flowers. I don't respond negatively and really wanted to resolve the issue with someone but unfortunately stilSo very sad that I had to post a negative review but after calling (within their 24 hour delivery period-actually less) I have left messages (2), sent emails (5) I have yet to receive a call back regarding my $134.00 floral order. Received a email back stating they were trying to reach me but I had no calls or emails about the issue until I responded back to their email. They said they had no mylar balloons (for new baby girl) and would it be OK to include more flowers? Sadly I agreed to their request even though I had ordered the deluxe arrangement. Flowers were delivered on time but paid for a Teddy Bear for the oldest grandchild and that was not included. That was call one. Then my son sent me a photo of the arrangement and it certainly didn't look like a $75.00 bouquet let alone adding additional flowers. So I called again and all you get is the run around. After calling many times I was finally transferred to a message center to leave a message. I was told to pick a time for a call back and I picked between 2:00 and 3:00 and never received a call back. So went back to the website to note on their check list and chose: Items not delivered. It pulled up my order and noted that the teddy bear had not been delivered. Hit submit and nothing happened after that. The website just sat there. Then saw the arrangement myself 3 days later and it was a very sad looking site. Roses never opened and just drooped. Took photo's and tried calling and sending emails again. This time I received a note (less than 48 hours after delivery) that I would hear from them within 8 hours and still to this day, after many more emails and calls to Avas and this company (showed up on the card that was delivered) no calls back. In fact the phone number for this company rings and then disconnects. Then low and behold I get an email survey from them with 2 questions and no area to leave a comment. One asked if I would recommend them and I replied no and the second question was "did the agent treat me with respect" and I wanted to say What agent? Can't reach a live body? But said "no" and hit send. Then I received an email back stating that I was past the 24 hour deliver response time and read their "agreement" but that they would issue me a $15.00 credit to use their company again. The bear actually cost more that

Amanda W.

Very pleased! I got a bouquet of flowers delivered to a friend for her birthday they were on time and beautiful! A little pricey but pretty normal compared to other flower delivery shops. Thank you for your great service!

Hannah R.

This place is great! I stopped in because I've been driving by it so often, I needed to check it out! I went in to buy some house plants and came out with a super cool Money Tree and a Pothos. Each plant was clearly explained to me and I was also informed on how to take care of them. The total cost of both these plants was under $30?!?! THAT'S AMAZING! I love plants and I will be back. Thanks for the great service and patience with all of my question

Jen D.

They did such an amazing job with this bouquet. I am so glad I ordered from here. My boyfriend's mom loved the flowers!! I highly recommend this place despite the 3.5 stars. These flowers really brightened her day. Huge thank you to the florist who arranged these.