Extremely disappointed with our experience at River Walk Florist. What we ordered looked *nothing* like what was delivered. We purchased a candy bouquet for someone who had just given birth--literally 7 hours prior--and what showed up looked like a last-minute DIY project, not the $75 arrangement we paid for. When we called to express our concern, we were told they could "go pick it up, redo it, and bring it back." Think about how awkward and inappropriate that would be--taking a gift back from someone who just had a baby? Completely tone-deaf. To make matters worse, the person on the phone told us not to leave a 1-star review just because they offered to fix it. That's not how good customer service works. Instead of owning the mistake and offering a refund, they doubled down by saying they gave us *more* candy than advertised--as if that made up for the sloppy presentation. Honestly, I could've bought 8 pieces of candy myself and made something that looked 10x better. Bottom line: we didn't get what we paid for, and their response made it worse. Would not recommend. read more

River Walk Florist - What we asked for - Florists Near Me - Louisville, Colorado

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I should have looked at the reviews before ordering. I ordered online for a delivery date of Saturday (5/10). Nothing showed up. When I called, the lady I spoke to told was unapologetic and told me I was in the wrong about the delivery date. I now see on other reviews her response to customers is not very friendly. Flowers were not great for the price. Would recommend looking elsewhere. read more

River Walk Florist - Florists Near Me - Louisville, Colorado

We've hired Sadie and Riverwalk for 3 different occasions, and she has always been professional, super organized, consistent, punctual (early) and delivered beautiful work. She is delightful and upbeat to work with, and I highly recommend her! read more

The customer service for this florist is absolutely the worst! The driver verbally assaulted my grandfather for not understanding the name that he was not pronouncing correctly. Not only did he verbally adult a 80 year with dementia but after getting the situation under control (so we thought) he got back out of the car to yell at the house to make sure he doesn't answer the door. After a call to the florist a week later, it was confirmed the delivery driver was the owners husband. Not only that but the vase was cracked and the flowers themselves were not great (especially for the $150 that was spent). When calling the office assuming that the driver was not associated was not apologetic and had continued to send to send us to voicemail instead of answering knowing that the situation already. I would never recommend this florist to anyone! read more

I sent this beautiful flower arrangement to my spouse from River Walk Florist. I'm a repeat satisfied customer! Thank you Andy read more

River Walk Florist - Beautiful flower arrangement from River Walk Florist in Louisville. - Florists Near Me - Louisville, Colorado

Very unprofessional and terrible experience. I was told I would receive confirmation of delivery to customer and Riverwalk Florist refused to provide it, owner started screaming and yelling at me belligerently on the phone saying I was accusing her of fraud. This was a completely bizarre simple floral transaction. I would not recommended this business at all unfortunately. read more

River Walk Florist is the worst. I can't express the terrible customer service and lack of ownership. I placed an order for August 15th. A close friend's father passed away suddenly. I rushed to have her flowers sent to her home, but they didn't arrive on the 15th or 16th or 17th. I found out when I dropped off meals to her home that she never received the flowers ($116 charged on the 15th). I called the florist that morning. The extremely rude woman who answered the phone claimed to be the owner kept saying she couldn't find the order, then she claimed it was delivered, then said it would be delivered, and finally she said we're closed and hung up the phone on me. It's the evening of August 19th and the owner has yet to deliver the flowers, contact me, apologize, or return my money. Beware never use this florist they will disappoint you and treat you like garbage. read more

Sadie was so sweet and accommodating and I can't thank her enough. In a pinch for time, she saved the day. Her customer service was amazing and the flowers were beautiful. I highly recommend River Walk Florist, Sadie is just the best! read more

River Walk Florist - Florists Near Me - Louisville, Colorado

Ordered flowers the Thursday before Mothers Day. The flowers were not delivered. When I called the Monday after Sadie was very short and said she would get back with me in an hour. No response after 2 hours. I then called back.. Sadie said I would need to check with the recipient. I already knew they hadn't been delivered. Sadie then called me and said a new order would be delivered the next day. When asked if we could have them delivered on Monday she said " If you want dead flowers" . So then the flowers came on Monday. Sadie offered a bonus bouquet and candy to be delivered the following Saturday. That was never followed through. The replacement flowers were not what my original order cost, less. I won't be using River Walk Florist again. ​ read more

I had a great over-the-phone service experience. They went above and beyond what I find during a normal ordering experience. Sadie was very nice and she solved my last minute dilemma! To top it off, the flowers were beautiful. I recommend River Walk Florist. read more

Ordered my flowers through FTD. River walk did not deliver on Friday. So I cancelled delivery. They delivered flowers on Monday then anyway. Store then accused me of trying to scam them for free flowers. Called the florist to try and resolve issue but was hung up on before I could resolve the problem. Very frustrating that I was accused of trying to get free flowers. This could of been resolved read more

I ordered a bouquet from Teleflora called the "Sunshine Bouquet" for a family member in Boulder. I requested a "deluxe" bouquet, which is a step up from the "standard" bouquet. Teleflora used River Walk Florist to complete the order. The bouquet my relative received is okay, but if I lived in Boulder, I could have gotten the same thing at a grocery store for less money. It looked nothing like what I ordered. Of course one expects some substitutions, but this was nothing like the picture on Teleflora. read more

I called here to order a flower arrangement for my boss, and the customer service was absolutely HORRENDOUS. I will NEVER give this woman my business, and more so when I was nearby recently, I had people ask me how to find the store. I referred them to Lafayette Florist because the owner was so incredibly rude in my interaction with her. She raised her voice at me over the phone, snapped at me, and hung up on me for calling outside of business hours. Meanwhile, she could just not answer the phone. Horrific experience, I will never ever recommend this place to any of my clients. read more

We called River Walk Florist on the spur of the moment and asked to pick up a congratulations bouquet in an hour for our daughter-in-law and our two new grandsons. They did an excellent job with the bouquet, everything is fresh and smells wonderful, and it looks amazing. I would totally recommend these guys and can only imagine what they do with more notice than what we gave them we would happily use their services again read more

Ordered a $90 custom bouquet, something neutral/monochromatic. What arrived was less than 10 flowers, and the exact opposite of neutral/monochromatic. Two stars for timeliness and friendly staff, otherwise very disappointed in the final product. read more

River Walk Florist - Florists Near Me - Louisville, Colorado

I needed some great flowers for my wedding anniversary. Ninas flowers and gift came recommended from someone at my job. I was not disappointed. My wife loved her flowers so much. Ninas was great and had them ready for me to pick up very shortly. read more

My best friend sent me flowers, for the anniversary of my dads death... the person that delivered the flowers called me to let me know he was outside and told me if I wasn't out in 1 minute he was leaving and hung up on me (mind you I Iive in boulder at a house with 4 floors, so I ran down to get them). The guy delivering my flowers was so unbelievably rude and short with me, I wanted to ask him why he was being so rude when delivering flowers to a girl who just recently and unexpectedly lost her father, but he was gone before I had a second to ask. I am so grateful to my best friend who sent me these flowers but the delivery was terrible... read more

Ordered flowers for my uncle's funeral. Very disappointed in how it turned out. We paid for the premium package, which from my understanding was suppose to include more roses. There were NO roses included whatsoever. I called and spoke to Sady about the cross and she said the arrangement was missing 6 roses. She tried to make it right by sending another flower arrangement but that was disappointing also. My understanding was that it would be a 65 to 75 flower arrangement but nope turned out it was less than that if you took out the delivery fee, which was not explained ahead of time. Overall, I would HIGHLY suggest you order from else where unless you are feeling generous and want to give them your hard earned money for subpar looking arrangements. We were totally ripped off - paid a premium package for 6 freaking roses. Are you kidding me?!?? 1 star for getting the arrangement out and another one for attempting to make things right. read more

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Ordered $150 of flowers to be delivered at 8:00AM for my wifes birthday. I stressed the importance of them being delivered on time. They were late by over 2 hours despite being within 4 miles of the delivery location. I texted my wife to see if she received the flowers and she said no so the surprise was ruined. I called, spoke to Sadie(?) she didn't care. Bad customer service, expensive flowers. read more

Needed a last minute arrangement to bring to a friend hosting dinner. There was no problem ordering and getting it on short notice. I arrived to pick up and the arrangement far exceeded my expectations. It was gorgeous, full and tall, very substantial. Will definitely be back. read more

Wow! Like many husbands, I waited until the morning of Valentine's Day to think about how to commemorate Valentine's Day. Thankfully, Sadie is on this planet (and even better, just 10 minutes away from me in Louisville). Although she was understandably slammed with many large orders, Sadie was gracious and made me feel important (a big thing for me, I admit), and custom-made a beautiful bouquet for my wife under a fairly limited budget. The value is off the charts!! My wife screamed in ecstasy when she came out of the shower to find the bouquet waiting for her. For all your floral needs, look no further than Sadie! Sidenote: As I was waiting to be rung up, a large group of kindergarteners came in with specially made Valentine's cards for Sadie. That just shows how adored this woman is! read more

River Walk Florist - Florists Near Me - Louisville, Colorado

Just Awful! First and foremost, I have an affinity to support local shops. With that being said, this is by far and away the most unprofessional business. I paid $145.00 for a mix of roses and hydrangeas and the owner promised they would be delivered on Monday, however, they did not arrive until Friday. Conveniently my credit card was charged on Monday. When attempting to contact the owner it was nearly impossible to reach her. However, when I reached the owner she had a huge attitude and acted like I was putting her out. Sadly, the flowers barely lasted 2 days. I am completely disenchanted with my experience at Nina's. It's crime this establishment charges these outrageous prices and the quality of the flowers at Whole Foods are far better. read more

For 34 years, first when dating and then 32 years of marriage I have given my wife flowers on Valentines Day. I'm not a perfect husband, but I've nailed it on this. Until now. I ordered flowers from Nina's for my wife. When I told her I was going to pick them up to take to a nearby restaurant, she said she would walk down the block to the restaurant. So my wife would see them when we were seated at the table. We arrive at the restaurant - no flowers. And too late to get them from anywhere else. NEVER NEVER NEVER use Nina's if you want flowers to actually be delivered. Never! read more

I ordered some flowers from Nina's Flowers via their website to be delivered to my future mother in law to be delivered the Saturday before Mother's Day. She never received them. When I called to check on what happened, the owner Sadie assured me she would send out replacements the very next morning. When at 4pm the next day she still did not have them, I called again, spoke again with Sadie who was completely unapologetic and borderline rude. Avoid at any cost. read more

This place is incredible! I just dropped in to get my wife some flowers and found this place. Sadie consulted with me to go over the arrangement. She made a bouquet and I was afraid that my wife wasn't going to like it. Instead of letting me walk away with what I got, she said "we're going to make what she wants... Don't worry about your budget, let's take care of her. I got a picture, she made a list and ordered, that's right, ordered them in! In a few hours I had an exact match to the picture! My wife told me that these were the best flowers I ever got her! Sadie, thank you for taking the time to focus on us and not just making something and telling me good luck. I highly recommend using Sadie!!! read more

River Walk Florist - Simply the most beautiful arrangement of flowers! - Florists Near Me - Louisville, Colorado

I had some trepidation due to some of the negative reviews, but decided that Nina's had enough solid reviews (and that I wanted to shop local) that I would probably be fine. Unfortunately, I was one of the customers that got burned. All I needed was a bridal bouquet made of tulips to be picked up for a Friday reception, nothing fancy. As we talked, she initially quoted me $75-100, but when I went to pay, it suddenly went up to $130. She said it was because she hadn't included the beautiful lace ribbon work she would provide on the handle. It seemed odd to me, but I was extremely sick and short on time, so I didn't want to hassle. She also gossiped quite a bit about another bride, which I found unprofessional. When my mother went to pick up the bouquet, the owner said in a very laissez-faire manner that it was due on Saturday, not Friday. We gave her half an hour to get the bouquet done before I would come and pick it up on the way to pictures (which made me late to our photo shoot, which made my husband and I late to our reception). When we arrived to get the flowers, the owner claimed that they had been done, but she had mixed up the names. Not only do I find that unbelievable (how many Friday wedding events do you have?), but the bouquet was clearly thrown together, with bruised petals and greenery. And that $30 lace job? Four wraps of ribbon with a few pearl pins - not even a full length wrapping. I would have demanded a partial refund if I weren't already extremely late. One more note - as for the King Soopers she derided that we used as centerpieces? They lasted over a week. My bridal bouquet barely lasted an evening. read more

This is in response to the business owner's response on my negative rating posted 2 months ago. Wow! Her recollection of our conversation is way off and she failed to mention that the driver did indeed return to take the arrangement back...I did not keep it. I certainly wasn't looking for "free flowers" and certainly would not want them from her shop, based on the initial delivery and her poor customer service. She insinuated that I receive flowers, call the shop to complain, and expect free flowers. I've only called a florist once for a funeral arrangement that was delivered to the wrong deceased. I hung up on her because her tone was nasty and very unprofessional. My sister in CT who ordered the flowers had the same experience while asking for a refund. Funny, there have been other negative reviews posted since my experience. read more

We walked in to get flowers for a friend in the hospital wanting to support a local small business. We discovered they had no flowers to buy on the spot but she said she would make an arrangement for us to pick up at 9 the next morning. We arrived at the appointed time to find the store locked up. Waited 15 minutes, but had to get to the hospital as we had an appointed time to be there. Stopped at Safeway for flowers on the way. We went back the next day and the lady didn't apologize at all but said they would credit our card. After a week I filed a dispute with the card company and after more than a month found in our favor but they apparently never heard from Nina's. Hell of a way to run a business. read more

I am a supporter of local business and Nina's services have been top notch! I live out of state and have had trouble ordering flowers for friends and family from those large flower distributors. This is my go to florist for the last couple years in the local area. Friendly service, on time deliveries, and beautiful flower arrangements. I recommend this shop, bar none. read more

My sons placed an order a week before Mother's Day for an arrangement to be delivered to their mom on Mother Day weekend. They both live out of state and this was _the_ gift to her. They are students so the $$$ arrangement was a stretch for them. Here today, a week later still no delivery has been made after repeated calls to Nina's; replies of "we'll make this right" and later blame that my son placed his order online. This is the 21st century. An online order is as good as walking in the door. And if you can't deal with online orders - THEN DON'T OFFER SERVICES ONLINE. Nina's said that they had a lot of orders on Mother's Day (oh really) and that they would deliver them "sometime this week". My wife is still waiting.... Nina's has lost the business of a 30+ yr resident of the county. read more

I ordered a bouquet to be delivered for my niece's graduation. It was not delivered. I called the shop, left two messages, no reply. When my husband and I did finally speak with the owner, she was completely unapologetic and so rude. Basically it was my fault for ordering online and she doesn't check her voicemail from noon Friday until sometime Monday, even though the shop is listed as open on Saturday. I asked her how I could get my money back and she said she didn't know. Seriously. She also said she does a lot of flowers for funerals and you know, they aren't taking any money with them. What?! I've called my credit card company and I'm hoping they'll get my money back for me. In the meantime, I called Lafayette Florist and am having a bouquet delivered tomorrow. Fingers crossed. read more

Today I had the pleasure of walking into Nina's Flowers. Not only was I greeted with a smile , but an amazing heart as well. It was before 9:00 am and i needed something simple and she whipped something up so beautiful in minutes . Her smile , her conversation " MADE MY DAY ". Love people who make a difference in the world. Thanks Sadie for filling my heart with gratitude. Your business is breathtaking. read more

A group of friends and I ordered flowers for a friend in the hospital from this place. That's where things went wrong. They were supposed to be delivered on a Friday, no flowers. They supposedly knocked on the door and got no answer. Same thing happened Saturday. They said they came and no one answered, which was a lie because my friend has security cameras. Sunday they were closed, no answer from them when we called Monday. Today they delivered 2 yellow roses, a couple of carnations and a bunch of filler leaves and an extra green plant. We specifically asked for a nice bouquet of purple flowers because that is our friends favorite color. What was delivered was not worth the $81 we paid. I would recommend stopping buy the florist department of your local grocery store before ever purchasing anything from this establishment. read more

I received a phone message from them saying that they have a flower arrangement delivery scheduled to me. They wanted to make sure I would be home since they couldn't leave it outside due to the cold weather. Reasonable request, so I returned the call and was received by a very rude lady on the other end who would not give me an approx. delivery time frame and told me to come pick the flowers up myself. She was pretty much ready to hang up the phone right then so I had to stop her and ask for their address. After a few more rude attitude, I had to remind her that this flower arrangement was for a celebration and just like her driver dealing with bad weather, I also would have to deal with the same. I was surprised how a florist business can treat its customers this way when flowers that they arrange play a part in people's celebrations, to make someone happy or to give comfort to someone's loss etc. I wanted to focus on a very nice gesture from my family who arranged this flower delivery from Europe that I just went and picked up the flowers at the store. This kind of customer service is not acceptable and almost put a huge damper on our big celebration. I will not recommend this business to anyone. read more

A little girl in my daughter's 1st grade class had been absent from school for a week. Concerned, I called the mother to check on her family. She explained that her husband had recently left on his 3rd tour to Iraq, and that the daughter wasn't handling this leave well at all. My heart broke for this family, and for the sweet little girl who struggled to accept her Hero's sacrifice & commitment to our country. The next day I was leaving Yoga Junction, and passed by Nina's while walking to my car. I decided to go inside to see if there was something to bring a smile to a 6 year old. The florists was very helpful in guiding me to select something petite and pretty for my daughter's classmate. I said I didn't want to spend more than $10.00, and she was able to create the most perfect little arrangement. Upon completion, I handed her my debit card, but was told that they had a minum charge in order to use a card. I had no cash, and hadn't budgeted to $pend more. The woman gave absolutely no fuss, handed me the flowers and then picked up a teddy bear (that I had not intended to buy) giving them both to me. She asked me to thank this soldiers family for his service. Needless to say, I was brought to tears and will continue to get all my floral needs taken care of here, at Nina's. They also support local artists and have lots of neat little trinkets and such. Highly recommend. read more

My husband, being the world's best husband, bought me flowers today. He found Nina's Flowers in Louisville which is close to my office. The lily's were pink and perfect, the pink dusted roses were opened to just the right size, they smell heavenly, the case is a swirled red and white that is so pretty! What a wonderful present :) His experience purchasing the flowers was great. He talked with the shop owner while she put my arrangement together and found her charming! I am so glad (because I love flowers) that he found Nina's :) Thank you Nina for putting together such a beautiful arrangement for me! read more

Wow, this place is crazy awesome! I recently moved to the Boulder area and was looking for a flower shop, preferably locally owned, so I could surprise my wife, I lucked out. Walked into Nina's and was greeted with a warm smile and a friendly hello. Nina (I'm assuming) took the time to give me a tour of the different flowers and arrangenents. No pressure here people, just a nice casual atmosphere. Ordered my roses and she got to work. I have bought many flower arrangements over the years, I don't know if I've ever bought one that was this beautiful! Nina turned my idea into a beautiful floral representation: perfect!! I'll be back. P.s. hey Manoj, lol anything for a refund huh buddy? :) read more

Very disappointed with my experience. I ordered a basket for delivery (I live out of state) and it was guaranteed by end of day. It was not received. I'm not sure if there was a mix-up at the hospital or what. After a couple calls, it was agreed upon that a replacement basket would be sent. The Salty Snack "basket" showed up as the pic below. (There was no basket). Definitely different than the advertised picture. I hate leaving negative reviews but this one was a very poor experience relative to the price paid. read more

River Walk Florist - Basket advertised - Florists Near Me - Louisville, Colorado

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Ordered flowers for my mom for Mother's Day. Sunday delivery was no longer available, so we just chose to have it delivered on Saturday. This was totally fine. But nothing else went according to plan. We wanted them to just leave the flowers if no one was home or answering the phone and we made this explicit in the instructions. This did not happen. So we had to call them on Sunday and have the flowers redelivered that day. Once the flowers finally arrived, it ended up not being what we ordered, in that 75% of the flowers/plants that were supposed to be included were not. So we got on the phone again and were told the correct bouquet were going to be delivered on Wednesday. Want to guess what happened? The correct flowers were finally delivered on Thursday. While the final bouquet was quite beautiful, this whole process is just so stressful that it isn't worth it. I'd rather just buy Mom something with easier delivery and then just buy her flowers in person when I visit. So go here to pick up flowers but never for delivery. read more

She totally took care of me on a spur of the moment birthday present for my husband. Thank you!