My fiancé & I came to Nanaimo Toyota to browse their vehicle selection as we are planning on buying…read morea truck. When we were outside viewing trucks they had, we were greeted by an older sales worker who asked us if we needed any help. He was very aggressive from the start of our conversation to which after explaining to him we were just browsing he became very rude. My business with this dealership ended as soon as I heard the sales person tell my fiancé & I "You're wasting my time." Highly suggest management do a better job training your sales representatives on proper customer service.

Just wanted to say that I love my 2013 Nissan Altima !! It's a great car and I was glad that I…read morecontacted Nanaimo Toyota for my first car that has great comfort and steering etc. I wouldn't hesitate in telling friends that if they were to look for a reliable car to try Nanaimo Toyota !! Thank you guys so much for all your kind assistance. God Bless you guys !! Glenn Stevens Nanaimo, B.C.

Disapointed...I bought a car there. I realized a few months after the sale I was only given one…read morekey. When I called a few months later to get the second key the sales person did not even bother to look. The car also ha a few problems. This car dearlership is not committed to customer service Best avoided. Buyers beware.

From the owner: National Car & Truck Sales Nanaimo will help you find a great quality used car or used truck at our…read moreeveryday low prices. We are able to pass on savings direct to you, the shopper, due to our huge buying power and low overhead. Visit our no-pressure car lot today and take your next used car out for a test drive.

While I haven't purchased a VW from Harbourview, I have been taking my Jetta here for service since…read moreI moved to Nanaimo two years ago. I simply can't say enough good things about their service staff, they are always helpful, informative, and accommodating. All the diagnostics and repairs they do are well documented and explained by the staff, and they always check in before doing any work that would incur an additional cost. Best of all, the bill always seems to be much lower than I expect, and I've not once felt "nickel-and-dimed" for anything. If you've got a VW you should DEFINITELY get it serviced here.

From what I have heard and seen... Lisa from the parts department is Very Very helpful especially…read morewith the mechanics at Ellice Auto Motive... She will even text them on weekends when she isn't working... From what I have been told she has a partner but is texting male mechanics on her day off... Exactly what every wife or girlfriend wants to see!!!

Not my first rodeo with Harris Mazda, Brent and Dean are so awesome to deal with and will explain…read morein detail your financing options.. Highly recommend

DON'T SERVICE YOUR CAR HERE…read more We purchased a car from this garage in August 2019. The purchasing went smoothly and we were happy with the service we received at the time. We were reassured that the 2nd hand car we purchased had been fully serviced in every way. Fast forward 9 months and we book the car in for a check-up. At the check-up, they immediately do a wheel alignment which apparently needed to be done straight away, even though this is not something I'd ever noticed driving the car previously. This ran us up $450, after which they presented a further quote for $2,200 of work that needed to be 'urgently' done. This is a significant bill to be presented with less than a year after buying the car and was over 25% of the total initial cost of the car. We decided to look into the quote a bit closer and have found the prices to be completely extortionate, and that's making the assumption that these changes were actually needed in the first place (nearly 2 months on from the service and the car is still running fine, despite the 'urgent' fixings that were apparently needed. Furthermore, after driving away from the service I was actually stopped on the highway at traffic lights to be informed that my skid guard was dragging along the floor. Yup, the mechanic didn't even screw the skid plate under the car back properly and it was dragging along the ground. I had to run the car down to a different car garage on my lunch break from work to get it fixed. I'm not instilled with much confidence in the service at this point but unfortunately, it gets worse. One of the items they said needed to be replaced was the cabin air filter. We purchased one online and thought we'd do this job ourselves. This would have been fine, except the screw for the air cabin filter is now completely threaded. So either the mechanic threaded the screw when checking and didn't bother to replace it, or they did not check the air cabin filter at all and therefore didn't notice the threaded screw. I emailed all of my concerns to Mazda and have given them over a week to respond, but just tumbleweeds at this point. I'm sure that they are not the only garage preying on consumers like a pack of hungry wolves, but this level of negligence and dishonest practices is totally unacceptable. We will never be giving Harris Mazda our business again and strongly advise looking elsewhere for your automotive needs. We will be getting the car checked by a local mechanic. It will be interesting to see if their view of the car matches up with what we were told. I'll update the review if there are any further updates in the coming weeks.

After charging my 2016 Kia Soul EV at a Level 3 Charger May 13, 2025 the Service Warning Light came…read moreon . I took it to Harris Kia in Nanaimo 2 days later. They ran diagnostics and found the error code P1BA4 was set. Their recommendation was to replace the EPCU at a cost of $9K. The Quick Charge Relay was also found out of spec. They informed me that the Level 3 charging should NOT be used. I decided not to repair the vehicle and only use it locally. On September 9th I took the EV in for a Level 1 Maintenance. During my discussions with the Service Advisor I found out that Harris could obtain a used EPCU for $765. I decided to go wth this and it was installed October 11th. The error code stayed ON. Cost for this $1K. On September 18th the Quick Charge Relay was replaced at a cost of $1.5 K. The error code stayed ON. They now recommended replacing the Battery Management Module. I said enough is enough. I felt like I was being led down he garden path. After spending $2.5K the car was in the same condition it was in back in May. The Level 3 Charger was use at your own risk. Their method of troubleshooting is called The Shotgun Approach. Keep changing parts and hope you nail it eventually. This is a great way to troubleshoot a problem since the cost of reinstalling the parts on an EV is just about as much as installing them. Kia definitely don't have good diagnostics and their local technicians abilities are questionable. I decided to search the internet and try to find someone else that had the same problem. I was very lucky. I found an article in which another owner had the Service Warning Light come on after doing a Level 3 Charge and error code P1BA4 set. The fix was do a 2nd Level 3 Charge and the code is reset and charging system works fine. It worked. We did not have full use of this vechicle from May until the end of September. This is the 3rd Soul we have purchased from Harris Kia! Would I buy another car from Harris Kia? NO! Would I recommend this dealership I guess NOT.

I went to Kia Harris Nanaimo. The work was done without proper diagnostics. Shortly after, the…read moreproblem that was supposedly fixed remained unsolved. I was told everything was working fine, but in reality, they never got to the root cause. The lack of responsibility and low professionalism of the technicians is something others should be warned about."

Dishonest and overpriced. Went in here to get a part installed for my Subaru STI, got charged 6…read morehours of labour (over 900$) for a 300$ part, which should have taken around 1 hour to install (based on youtube videos/talking to other shops) at any other mechanic. Would not recommend any work on your car be done here, they will overcharge you and not offer you any compensation.

A horribly dishonest dealership! Would've given zero stars if an option. Bought a used 2009 Pontiac…read moreVibe from them last year. They didn't honour their advertised commitment to assist with travel costs from/to the Mainland. Charged a misleading "registration" fee--but only ICBC registers vehicles in BC. Lied about wheels having tire pressure sensors. Lied on inspection re condition of rear brakes. Failed to notice/disclose leaking water pump that destroyed the alternator. Failed to notice/disclose broken radio knob. They have refused to do anything to remedy the situation. I highly recommend going elsewhere for a used car purchase.

So was sold a life time oil change package with my vehicle, the scam is you have pay them to the do…read more regular maintenance , doesn't matter if you do it yourself ! Nothing in the work says they have do it just has to be done! Probably will contact BBB about this as they won't change my oil unless I do an expensive maintenance!

They're relentless, and don't care about you what so ever, they just see a walking stack of money…read more I've since sold my Nissan vehicle, they won't stop calling, saying they can NOW give me a better deal. They don't have your interest in mind just their own. I've also called many times telling them I sold my vehicle and saying I changed my number just to get them to STOP calling. None of it makes in "in the file". I'm still getting phone calls a year later. When I do have to purchase a new vehicle it will not be from Nissan.

When I bought my car at VI drives I had free oil changes as part of the deal. Now they don't have a…read moreservice department and Mitsubishi was supposed to honour the deal. They won't even try and acknowledge the deal and are very condescending when they speak. Definitely don't buy from VI drives or Mitsubishi and there's another dealership they are affiliated with so check out that and don't go there either.

I went to Mitsubishi, because someone told me to check out a car there. I wasn't interested in…read morebuying, and the car Devon showed me did not look perfectly nice to me, it was gutless, and it had mildew. I asked me if I liked it, after he brushed away my dislikes, with excuses, and fabrications. I was going to walk away but found myself in his office signing a deal. I didn't want to buy it. He uses sales techniques that are very unethical. It is not about the customer but just for him. He got a free trip to Mexico for signing me, and so did the finance guy Jason. I put a clause that if the mildew wasn't gone, the deal was broken. He promised that it would look and smell like a brand new car. ANyhow, in the finance department, Jason got me financing without asking me how much I pay in rent. My rent is $75 more than my pension. I just squeak through. Meanwhile during the process, the price on the window was too much for me...and too much for that car. While Devon was writing me up, he said that management no longer was selling it for that price; it was higher. He never told me how much more it was, and I didn't get a chance to say that, that was unacceptable because I wouldn't be able to afford more. Then in the finance department, Jason said that they don't sell cars for less than $17,000, so he upped the price even more. He seemed to be talking to himself, because he didn't say whether that was alright. He got me financing which I wasn't even interested, at that point, in doing. I went back twice to sniff out the mildew. The first time I went back, I noticed mud on the seats. He said, "Oh no, they don't do a full clean, just the dash and stuff like that, so he said, for me, he would shampoo the seats, which he probably only did for the front ones. The last time I went back, the mildew was still there. The manager asked me why I wanted to buy a car if I knew that there was mildew. He thought he was going to catch me with deception that he could point back at me. I said, well, he said that he would fix it. Devon looked like he just lost the game. I very fortunately got out of the deal. As well, when someone has financing checked too many times by businesses, without buying, it looks suspicious to the credit companies. They had absolutely no regard or car about whether my finanacial situation collapsed, as long as they made a sale. That is really extremely dishonest. I told a bank teller my story, and she said the same thing happened to her. She got entangled in what she felt was the clutches of a vulture, that she couldn't get out of. She also did not want to buy her car, because now she is on the edge finanacially. THese people take sales courses, which are the same courses they taught to soldiers of war. This has to stop. People are on the edge financially right now, so they don't need an extra push over the cliff. Devon should not be doing sales. i tried to tell him that he was doing wrong, but he said that he didn't force me. Yes he did, and he knows it.