Nanaimo Toyota

2.0 (4 reviews)

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Nanaimo Toyota - Car Dealers Near Me - Nanaimo, British Columbia

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Luis G.

4 years ago

My fiancé & I came to Nanaimo Toyota to browse their vehicle selection as we are planning on buying a truck. When we were outside viewing trucks they had, we were greeted by an older sales worker who asked us if we needed any help. He was very aggressive from the start of our conversation to which after explaining to him we were just browsing he became very rude. My business with this dealership ended as soon as I heard the sales person tell my fiancé & I "You're wasting my time." Highly suggest management do a better job training your sales representatives on proper customer service. read more

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Glenn S.

6 years ago

Just wanted to say that I love my 2013 Nissan Altima !! It's a great car and I was glad that I contacted Nanaimo Toyota for my first car that has great comfort and steering etc. I wouldn't hesitate in telling friends that if they were to look for a reliable car to try Nanaimo Toyota !! Thank you guys so much for all your kind assistance. God Bless you guys !! Glenn Stevens Nanaimo, B.C. read more

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Jianping Y.

3 years ago

Not only do they provide poor quality parts, they also provide savage service and refuse to refund money when there is a problem with the part. read more

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Barry D.

10 years ago

These people either don't know their products or are sneaky and dishonest. I went there to get a vehicle to tow my trailer and told them I would be leaving on vacation right away. The sales rep showed me a 2014 Tundra and told me I was good to hook it up and go because it had the "towing package". Imagine my shock and disappointment when the RV place told me the Tundra wasn't equipped with a trailer brake controller so the brakes on my trailer wouldn't function. Some "towing package ". So little did Nanaimo Toyota care that I could have been going down a steep hill with no brakes ! My family's safety was no concern to them Dishonesty and mis-representation bordering on fraud. read more

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More info about Nanaimo Toyota

2555 Bowen Road
Nanaimo, BC V9T 3L2
Canada
Directions
(250) 758-9103
Call Now
Visit Website
http://www.nanaimotoyota.com

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Does Nanaimo Toyota have free WiFi?

Yes, Nanaimo Toyota has free WiFi.

From the Business

Specialties

Nanaimo Toyota Scion is a car dealership that cares. Based in beautiful Nanaimo, British Columbia, this family owned and operated dealerships goal isn't to make sales, but to invest in lifelong customers. From the moment the idea of a new car enters your mind to the time years later that she is no longer yours Nanaimo Toyota wants to be with you every step of the way.

History

Established in 1997.

A Toyota dealer originally from Moose Jaw, Saskatchewan, Gary Eaves and his family have been at your service as owners and operators of Nanaimo Toyota since 1997. With a prairie-style appreciation of the merits of hard work, Gary brings almost 40 years of experience as a Toyota dealer to Nanaimo. The Eaves family is staying involved with Nanaimo Toyota through the next generation, with Gary's son, Rob, acting as General Manager and daughter, Kelly, acting as Controller.

Meet the Business Owner: Robert E.

Robert played college golf in Tennessee as well as college hockey in North Dakota. He has been involved in the automotive business from an early age, and is a graduate of the National Automobile Dealer's Association Academy in Washington, D.C. He currently serves as a Director of the B.C. Toyota Dealer Advertising Association and is a member of the national Toyota Dealer Communication Team training subcommittee. Robert loves spending his time away from work with his lovely wife and three children.

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Bouman Auto Gallery

(2 reviews)

I bought a truck from Bouman and it needed a new thermostat and brake fluid. If they didn't know…read morethe brake fluid was low then they probably didn't check the truck very much. And the change oil came on the next day even though they said they checked it and it was clean. And after I brought this to their attention they wouldn't do anything. Not even a simple oil change. They are definitely not thinking about the customers after they sell the vehicles. I was very unimpressed. They need to work on customer service.

I have been here several times, each time they give me a solid reason not to do business with…read morethem. I called once at 9:15 am, and the guy who answered yelled at me and told me to stop calling before they opened at 9:30. I was looking for a specific car, test drove a few, then during an inspection I found that the rear differential was knocking LOUD. I took it to my mechanic for a repair quote (in the thousands) so I brought the car back, Walter Bouman asked why I wouldn't buy it, I explained what was wrong, and he flew off the handle, screaming that my mechanic was an idiot 'druggie' who didn't know a lick about cars. The same day, out of desperation i test drove a car that had clearly been submerged in salt water, as there was a huge line of salt on the interior of the car, the panels and hinges were severely rusted and the younger guy stated that 'he didn't know the history on his cars, they get them at auction' The next time I went there, I called in advance asking if they had a particular make, i got a reply that 'yes, we have several in stock' only to drive all the way to Nanaimo to find that they did not have that car, nor this fictitious three cars in stock, they tried then to put me in some pieces of crap that they promised were 'JUST as good as the one I was after' These guys are scary shady. Stay away.

National Car & Truck Sales

(1 review)

Disapointed...I bought a car there. I realized a few months after the sale I was only given one…read morekey. When I called a few months later to get the second key the sales person did not even bother to look. The car also ha a few problems. This car dearlership is not committed to customer service Best avoided. Buyers beware.

From the owner: National Car & Truck Sales Nanaimo will help you find a great quality used car or used truck at our…read moreeveryday low prices. We are able to pass on savings direct to you, the shopper, due to our huge buying power and low overhead. Visit our no-pressure car lot today and take your next used car out for a test drive.

Harbourview Autohaus

(7 reviews)

A typical macho place. I had a very bad experience purchasing a used car. At my first appointment,…read morethe salesman was meeting another customer at the same time. Then another employee put pressure to get me toI sign the paperwork. When I complained to the manager, he doesn't seem to care about how his employees do things. Finally, I probably would end up with a better financial agreement if the request to the banks had been made more than just two hours before my appointment to pick up the car. In the past, I spent a lot of money in repairs at their shop but from now on, I will go to another place.

BE WARNED OF THIS DEALERSHIP…read more We purchased a used Golf from this dealership in 2014. Five days ago we were driving home from Victoria to Courtenay when the car began to stall on us anytime we slowed down to a stop or had to go up any sort of incline from a stopped position. This happened when we were just outside Nanaimo and were able to make it to the VW dealership for servicing. They did a diagnostic, determined it was a worn out ignition coil, and they replaced it. They charged us $450. We left the dealership and got back onto the highway only to realize that the car was acting exactly the same way. Nothing had been fixed! Even though it was not safe because of all the stalling, we were able to make it back to Courtenay. When we contacted them and asked them for some - ANY - kind of refund, because they did ABSOLUTELY NOTHING THAT FIXED THE PROBLEM, they said there's nothing they can do. All they did was misdiagnose the problem and charge us $450. Just a reminder, we purchased this car at this dealership. Is that how you want to be treated as a customer who spent thousands of dollars purchasing a car? It goes without saying that we will never, ever, use them again. I would strongly suggest that if you're looking to purchase a VW, go to Courtenay or Victoria. Be warned that they do not take customer service seriously.

Harris Mazda

(12 reviews)

Not my first rodeo with Harris Mazda, Brent and Dean are so awesome to deal with and will explain…read morein detail your financing options.. Highly recommend

DON'T SERVICE YOUR CAR HERE…read more We purchased a car from this garage in August 2019. The purchasing went smoothly and we were happy with the service we received at the time. We were reassured that the 2nd hand car we purchased had been fully serviced in every way. Fast forward 9 months and we book the car in for a check-up. At the check-up, they immediately do a wheel alignment which apparently needed to be done straight away, even though this is not something I'd ever noticed driving the car previously. This ran us up $450, after which they presented a further quote for $2,200 of work that needed to be 'urgently' done. This is a significant bill to be presented with less than a year after buying the car and was over 25% of the total initial cost of the car. We decided to look into the quote a bit closer and have found the prices to be completely extortionate, and that's making the assumption that these changes were actually needed in the first place (nearly 2 months on from the service and the car is still running fine, despite the 'urgent' fixings that were apparently needed. Furthermore, after driving away from the service I was actually stopped on the highway at traffic lights to be informed that my skid guard was dragging along the floor. Yup, the mechanic didn't even screw the skid plate under the car back properly and it was dragging along the ground. I had to run the car down to a different car garage on my lunch break from work to get it fixed. I'm not instilled with much confidence in the service at this point but unfortunately, it gets worse. One of the items they said needed to be replaced was the cabin air filter. We purchased one online and thought we'd do this job ourselves. This would have been fine, except the screw for the air cabin filter is now completely threaded. So either the mechanic threaded the screw when checking and didn't bother to replace it, or they did not check the air cabin filter at all and therefore didn't notice the threaded screw. I emailed all of my concerns to Mazda and have given them over a week to respond, but just tumbleweeds at this point. I'm sure that they are not the only garage preying on consumers like a pack of hungry wolves, but this level of negligence and dishonest practices is totally unacceptable. We will never be giving Harris Mazda our business again and strongly advise looking elsewhere for your automotive needs. We will be getting the car checked by a local mechanic. It will be interesting to see if their view of the car matches up with what we were told. I'll update the review if there are any further updates in the coming weeks.

Harris Kia

(22 reviews)

Harris Kia in Nanaimo, BC. I LOVE MY NEW CAR!!!…read moreWe got home at 11pm and she drives like a dream! Thank you Grace and especially Bryan Bare for the convenient and expedited service I needed after my former vehicle died. Now I have a modern, efficient and lovely car I can rely upon to fit my life! SO HAPPY!

I went to Kia Harris Nanaimo. The work was done without proper diagnostics. Shortly after, the…read moreproblem that was supposedly fixed remained unsolved. I was told everything was working fine, but in reality, they never got to the root cause. The lack of responsibility and low professionalism of the technicians is something others should be warned about."

Subaru of Nanaimo

(5 reviews)

Dishonest and overpriced. Went in here to get a part installed for my Subaru STI, got charged 6…read morehours of labour (over 900$) for a 300$ part, which should have taken around 1 hour to install (based on youtube videos/talking to other shops) at any other mechanic. Would not recommend any work on your car be done here, they will overcharge you and not offer you any compensation.

A horribly dishonest dealership! Would've given zero stars if an option. Bought a used 2009 Pontiac…read moreVibe from them last year. They didn't honour their advertised commitment to assist with travel costs from/to the Mainland. Charged a misleading "registration" fee--but only ICBC registers vehicles in BC. Lied about wheels having tire pressure sensors. Lied on inspection re condition of rear brakes. Failed to notice/disclose leaking water pump that destroyed the alternator. Failed to notice/disclose broken radio knob. They have refused to do anything to remedy the situation. I highly recommend going elsewhere for a used car purchase.

Nissan of Nanaimo

(6 reviews)

So was sold a life time oil change package with my vehicle, the scam is you have pay them to the do…read more regular maintenance , doesn't matter if you do it yourself ! Nothing in the work says they have do it just has to be done! Probably will contact BBB about this as they won't change my oil unless I do an expensive maintenance!

They're relentless, and don't care about you what so ever, they just see a walking stack of money…read more I've since sold my Nissan vehicle, they won't stop calling, saying they can NOW give me a better deal. They don't have your interest in mind just their own. I've also called many times telling them I sold my vehicle and saying I changed my number just to get them to STOP calling. None of it makes in "in the file". I'm still getting phone calls a year later. When I do have to purchase a new vehicle it will not be from Nissan.

Nanaimo Mitsubishi

(20 reviews)

I went to Mitsubishi, because someone told me to check out a car there. I wasn't interested in…read morebuying, and the car Devon showed me did not look perfectly nice to me, it was gutless, and it had mildew. I asked me if I liked it, after he brushed away my dislikes, with excuses, and fabrications. I was going to walk away but found myself in his office signing a deal. I didn't want to buy it. He uses sales techniques that are very unethical. It is not about the customer but just for him. He got a free trip to Mexico for signing me, and so did the finance guy Jason. I put a clause that if the mildew wasn't gone, the deal was broken. He promised that it would look and smell like a brand new car. ANyhow, in the finance department, Jason got me financing without asking me how much I pay in rent. My rent is $75 more than my pension. I just squeak through. Meanwhile during the process, the price on the window was too much for me...and too much for that car. While Devon was writing me up, he said that management no longer was selling it for that price; it was higher. He never told me how much more it was, and I didn't get a chance to say that, that was unacceptable because I wouldn't be able to afford more. Then in the finance department, Jason said that they don't sell cars for less than $17,000, so he upped the price even more. He seemed to be talking to himself, because he didn't say whether that was alright. He got me financing which I wasn't even interested, at that point, in doing. I went back twice to sniff out the mildew. The first time I went back, I noticed mud on the seats. He said, "Oh no, they don't do a full clean, just the dash and stuff like that, so he said, for me, he would shampoo the seats, which he probably only did for the front ones. The last time I went back, the mildew was still there. The manager asked me why I wanted to buy a car if I knew that there was mildew. He thought he was going to catch me with deception that he could point back at me. I said, well, he said that he would fix it. Devon looked like he just lost the game. I very fortunately got out of the deal. As well, when someone has financing checked too many times by businesses, without buying, it looks suspicious to the credit companies. They had absolutely no regard or car about whether my finanacial situation collapsed, as long as they made a sale. That is really extremely dishonest. I told a bank teller my story, and she said the same thing happened to her. She got entangled in what she felt was the clutches of a vulture, that she couldn't get out of. She also did not want to buy her car, because now she is on the edge finanacially. THese people take sales courses, which are the same courses they taught to soldiers of war. This has to stop. People are on the edge financially right now, so they don't need an extra push over the cliff. Devon should not be doing sales. i tried to tell him that he was doing wrong, but he said that he didn't force me. Yes he did, and he knows it.

0 stars to Mitsubishi Nanaimo. 6k markup for a Mitsubishi Mirage !! Shame on you guys !!…read more They are ripping off customer's hard earned money. I wanted to buy a Mirage Base trim ES from them. They quoted me 6,000 CAD markup for a 18k car. ( 30% of car cost ). Mitsubishi Canada should cancel their license to sell. Worst customer service ever. Not recommended at all.

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Jesse C.

12 years ago

I started off by making a phone call on a particular car we were interested in. Graham Strum picked up the phone and his personality and friendliness shined through on the phone. We drove up from Duncan and met him the next day. He introduced himself and offered us a Latte, Coffee, Hot Chocolate etc on a rainy day. The service and the atmosphere the moment you walk into the doors is incredible. You know people are happy to be there and it showed. I usually cringe at the sight of having to deal with a "car salesman" but at Toyota it felt like the complete opposite. I was put at ease, no pressure no nothing. It was genuine. The windshield wipers on the vehicle were making a loud noise so I recommended we get new wipers-- They didn't want us driving home in the rain with perhaps faulty wipers so they booked an apt the following day as it was almost closing when we were leaving and they said they would get it taken care of. I called in advance the following day to state I was in a bit of a time crunch. Graham came in ON HIS DAY OFF 3 days before Christmas to hand the keys over to me. Not only was ALL the paperwork ready, vehicle detailed and new wipers put on but we also got a free oil change! The service from Colleen as well was over the top. Being in a Customer Service industry myself at Island Savings I was completely blown away by this level of professionalism and heart. Merry Christmas to everyone at Toyota and thank you for making this an effortless and seamless transaction! David & Jess Cree from Crofton! read more

Robert M.

9 years ago

Jeffery was an awesome sales person from the get go. I'm a young senior who was in the market to get a new SUV. When I arrived at the NANAIMO Toyota Dealership Show Floor, I was kinda expecting someone to converge on me. Jeffery greeted and offered to provide to answer any questions, when i was just collecting information at this point. He never changed his helpful and informative demeanour based on my enquiry. He respected my preference to contact him the following week and not call me. He always answered my questions directly snd honestly without messaging the facts. I totally trusted Jeffery to meet the benefits in discussing the Rav 4 not pressing me on features that were not priorities to me. Also, his Sales Manager never detracted from Jeffery's sale presentation and negotiated final deal that i considered fair to me. He was open, fair, direct, and consistent in negotiations; i never felt manipulated or managed in out discussions. The Accounts person was also totally respectful and professional im finalizing the paper work. Even the receptionists were consistently upbeat, friendly and warm. My son-in-law was with me and was equally impressed. He expects to get Jeffery to help him get into a new truck shortly. One pf my daughters expects to get a new RAV4 from Jeffery soon as well! read more

Jennifer M.

11 years ago

I just bought a 2013 Toyota Sienna from Graham Strum at Nanaimo Toyota. The customer service was exceptional. I live on the mainland, and am a busy working professional with small children at home, it was challenging finding the time to come over to pick up the vehicle. Graham and the Dealership were patient with my delays, and not pushy or aggressive, just kind and helpful, and supportive. Graham especially, I believe to be an exceptional salesperson. I truly felt I could trust him, and he would honor his word. When the day came that I did take the ferry over with my 2 year old, we got on the wrong ferry. Nanaimo Toyota sent someone all the way to the Victoria Terminal to pick us up. Now that is incredible customer service. Graham I am so grateful for all of the help you provided. We are loving this minivan, it was an incredible deal, and worth making the long trek from White Rock over to Victoria for, both in value and in customer service. Thank you read more

Jeff L.

11 years ago

What a great dealership!! I had a very good experience dealing with Graham especially, as well as Mike and Dallas. The rest of the team was very very helpful a few days later to set up my bluetooth. I walked in there to look at a truck and left with a great Toyota Tacoma. The whole buying experience was a pleasure as there was no pressure. I was welcomed with coffee, a friendly trustworthy person, and a comfortable atmosphere. Graham was very thorough, he explained everything, compared similar vehicles for gas milage, we discussed trade-in options, went for a test drive, discussed financing and I left a happy man with a new truck. I also received a customer appreciation call a few day later which says a lot. The whole buying process was welcoming and enjoyable. I am proud to be associated with this dealership as I know that I was taken care of, and I will be taken care of in the future. Thanks Nanaimo Toyota. read more

Catherine C.

11 years ago

Recently my previous car passed away unexpectedly and I was forced to find a replacement for an old friend. I was not looking forward to the experience, but the staff at this dealership made me feel "like family". My salesperson Graham Strum welcomed us to the dealership, introduced us to his sales manager Dallas and straight away you feel like you have a team working for you. With Graham's help and patience I found a car right for me. Justin Empson the financial service adviser helped me through the paperwork, options available and arranged for the insurance person to arrive at just the right time. I purchased a great car for a fair price, from a team of people who take customer service seriously. I recommend Nanaimo Toyota to all my friends and family. read more

Catherine C.

10 years ago

I recently called Product Advisor Graham Strum at Nanaimo Toyota and talked to him about helping me find a used Jaguar in my price range. He was really knowledgeable and helpful. A short time later I received a call from him saying a 2003 Jaguar had just come into the dealership and would I like to come and see it. Talk about good service!! I went to see the car, talked to him and bought this gem of a vehicle. Not only does it have low km's, new tires, is in fabulous condition, his Sales Manager Dallas told me he would have the car fully serviced before I could have it. They did an excellent job. This is the second time a have purchased a vehicle from Nanaimo Toyota and I highly recommend them. Thanks to Graham and Dallas. Catherine Chevrette read more

Mona A.

9 years ago

I emailed the contact on the website and got an immediate response from Alan in regards to a car that was posted on their website. I had few questions and Alan gave me the answers to them. We are already a Pruis owner so the questions were about price and who owned the car. Alan sent a video of the car and we were totally satisfied with the service and the information. We caught a ferry the next afternoon with Alan meeting us a walk on and we bought the Pruis that was a Toyota certified car with a full tank of gas with all our radio stations programmed in. We have always had good service with Toyota Sunrise but Alan at Nanaimo Toyota went beyond good service and made us one happy client. All this on Alan's day off! read more

Shaina B.

10 years ago

I had Alan as my dealer at Toyota. He was personable and very knowledgeable. It was my first time buying a car as new and as expensive as this. Alan made it easy and a fun experience where normally I would have been very nervous. I looked at some Honda's and then asked to look at some Toyota's. I honestly based the car I bought on how much I liked it but also the reviews I have read online about other's experiences with your establishment. I also have a couple friends who have bought off you guys in the last couple years and highly recommended you guys. Not only as dealers but for when they've had to come into have the vehicles serviced.You guys are awesome! read more

Jacqueline S.

10 years ago

Utterly awesome new Prius. Bigger, longer,r great drive ,with more power. All a top up from my last 2 Priuses both of which I loved The staff are really low key and very helpful. Kirsten is golden, clear and no hassle, as was Justin with the financing. This car is somethings else with all its new bells and whistles, like slowing down on its own when in Cruise control and I am approaching another vehicle in front of me. There are too many to site here and I am still learning with Kirsten's patient assistance any time I need it. Doesn't get better than this Jacqueline read more

Irene L.

10 years ago

While waiting in the Nanaimo Toyota office, to complete the ICBC forms on my new Prius, my agent Graham Strum, called me to the phone. My Daughter, who had just driven away my "old" car, was stranded on the Highway with a steaming radiator! I calmed her down, and made arrangements with BCAA, collected all the necessary papers and walked to my new car. Graham had gone to the Service Dept. gotten 3 liters of coolant, and it was in the back of my Toyota. Service above and beyond, but also a thoughtfulness, and kindness that will be long remembered. read more

Pierre D.

12 years ago

Two thumbs up for this dealership. Paolo Sison is the salesperson I dealt with. Very professional. Very calm and level headed. I noticed a small problem with the vehicle I purchased so I called both Rick and Paolo (it was his day off!) a few days after the purchase and both returned my phone call within an hour. They made an appointment for me the same day to get the vehicle looked after. The problem was corrected right away. The staff is friendly, polite, saying hello and smiling. Great sales and after sales service. Highly recommended! read more

Trudy L.

11 years ago

I loved dealing with Naniamo Toyota. Scotty was awesome. We lost the first vehicle I fell in love with, as we waited too long, and someone else bought it. Scotty was great at keeping me posted on new arrivals, and answered my crazy lady texts when I saw something else that I liked. The finance guy was great too, sorry I don't remember your name, I was too excited to jump in and drive my Lexus :) It was a very quick and painless process, and I couldn't be happier!! Thank you everyone Trudy Lee read more

Jenn B.

11 years ago

I live in the lower mainland. Travelling to Nanaimo to buy a car seems crazy. My husband thought it was worth the effort due to the price savings. I love this dealership! They nail it on customer service. My salesperson, Graham Strum, is excellent to deal with. He is no pressure, friendly and helpful. The dealership had everything organized for the sale. I highly recommend contacting graham for any used car purchase. I wish we lived closer so that this could be my regular dealership. read more

Monti R.

10 years ago

Just purchased our new Rav 4 Limited from Nanaimo Toyota on Saturday. Having purchased many new vehicles in the past, this was one of the best car buying experiences ever. Not only did we get a great deal, but Paulo, Rick and Justin managed the entire deal in a very professional and business like manner. The entire process was completed in a few hours and we drove our new Rav home that day. Thanks to all the staff at Nanaimo Toyota, we will certainly recommend you to our friends. read more

Kerry A.

9 years ago

Alan Miscavish is the guy to talk to! He was patient and thorough! No questioning our slow process (we needed time to decide and we tried everything from used Corolla to a new Tacoma). He patiently helped us find our adventure mobile. He took care of everything with a simple handshake. We are just about at a million km's in 3 different Toyotas so for us we needed a 'product advisor' to help us determine which Toyota was next. Even though we live in Vancouver, no one was like Alan! read more

Barry D.

10 years ago

Nanaimo Toyota is the best car dealership I have ever done business with. From the moment I met with the sales rep to when I walked out with my keys it was efficient and highly professional all the way. I was taken through the process step by step thorough each department and they even have an on premise insurance office. I drove here from another town to make this transaction and would do so again. And a very good deal too. Highly recommended. Barry Dixon Duncan BC read more

Brad T.

10 years ago

My wife and I recently purchased a Rav4 from Nanaimo Toyota, and we were both really pleased with our experience at the dealership. With lots of competitors in the compact SUV niche, a good part of our decision to buy a Rav4 came down to the quality service department at Nanaimo Toyota, and the considerate treatment by the sales and support staff. We are both very happy overall with our experience and will happily recommend Nanaimo Toyota to all our friends and family. read more

Jan B.

11 years ago

My experience was smooth going. Sheldon my salesman was more than helpful while I was purchasing my 2016 Camry. What a beautiful car. Everything was done in a timely manner. I am so pleased. I have had 5 Toyota's and every one has been a pleasure to drive and very reliable. All the staff at Toyota went above and beyond to meet all my needs and answer all my questions and that is the main reason I continue to deal with them. Thanks Sheldon and Toyota read more

Rebecca W.

11 years ago

I recently bought a Toyota Prius from the Certified Used Vehicles. From start to finish, the team at Toyota was friendly, patient, and answered all of my questions. At no point was I made to feel pressured and they went above and beyond to ensure that I was completely satisfied with my choice. I have purchased a Toyota vehicle from another dealer before and have to say that the staff at the Nanaimo Toyota are bar-none the best! read more

Allan W.

11 years ago

We just traded in our 2010 Highlander and went hone with a 2015 version. Never had any issues with the original so it was a no brainer to replace with a new one. As always, a great experience with the team at Nanaimo Toyota. Everyone was great from the sales staff (Kirsten) through to the management and service department. I would highly recommend a Toyota product and this dealership - top notch! read more

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