Harris Kia in Nanaimo, BC. I LOVE MY NEW CAR!!! We got home at 11pm and she drives like a dream! Thank you Grace and especially Bryan Bare for the convenient and expedited service I needed after my former vehicle died. Now I have a modern, efficient and lovely car I can rely upon to fit my life! SO HAPPY! read more

I went to Kia Harris Nanaimo. The work was done without proper diagnostics. Shortly after, the problem that was supposedly fixed remained unsolved. I was told everything was working fine, but in reality, they never got to the root cause. The lack of responsibility and low professionalism of the technicians is something others should be warned about." read more

After charging my 2016 Kia Soul EV at a Level 3 Charger May 13, 2025 the Service Warning Light came on . I took it to Harris Kia in Nanaimo 2 days later. They ran diagnostics and found the error code P1BA4 was set. Their recommendation was to replace the EPCU at a cost of $9K. The Quick Charge Relay was also found out of spec. They informed me that the Level 3 charging should NOT be used. I decided not to repair the vehicle and only use it locally. On September 9th I took the EV in for a Level 1 Maintenance. During my discussions with the Service Advisor I found out that Harris could obtain a used EPCU for $765. I decided to go wth this and it was installed October 11th. The error code stayed ON. Cost for this $1K. On September 18th the Quick Charge Relay was replaced at a cost of $1.5 K. The error code stayed ON. They now recommended replacing the Battery Management Module. I said enough is enough. I felt like I was being led down he garden path. After spending $2.5K the car was in the same condition it was in back in May. The Level 3 Charger was use at your own risk. Their method of troubleshooting is called The Shotgun Approach. Keep changing parts and hope you nail it eventually. This is a great way to troubleshoot a problem since the cost of reinstalling the parts on an EV is just about as much as installing them. Kia definitely don't have good diagnostics and their local technicians abilities are questionable. I decided to search the internet and try to find someone else that had the same problem. I was very lucky. I found an article in which another owner had the Service Warning Light come on after doing a Level 3 Charge and error code P1BA4 set. The fix was do a 2nd Level 3 Charge and the code is reset and charging system works fine. It worked. We did not have full use of this vechicle from May until the end of September. This is the 3rd Soul we have purchased from Harris Kia! Would I buy another car from Harris Kia? NO! Would I recommend this dealership I guess NOT. read more

When I bought my car, I decided to cancel the extended warranty, which I was told I could do in a certain amount of time. It took months to be paid back, errors in the Accounting dept, bad communication, etc. The sale included 2 free oil changes. The first time I got my servicing done, they forgot to vacuum out the car. I didn't bother to complain, as that was a small thing. The second time, they said I needed a brake fluid flush, as it was at 2% moisture. So they did it. 6 months later, at another oil change shop, they say my brake fluid is really dark and at 4% humidity. They can't believe it was flushed 6 months ago. I'm really skeptical too. Either something's broken and I'm getting water into my brake fluid, or Kia didn't change it. Not happy either way. read more

I had an oil change scheduled at Harris Kia in Nanaimo. Upon taking my vehicle in, I was informed that all four tires needed to be replaced. My vehicle is a 2021 model with fewer than 30,000 km, so I found this claim highly questionable. They provided a photo of one tire showing weather damage (despite my request for photos of all four), but I never received the rest. I intended to replace the tires at another location, but I was told I would have to sign a waiver stating that, if I declined, it could affect my insurance coverage in the event of an accident. I asked to retain at least one of the original tires, but this was refused--I was not allowed to keep any of them. Later, I discovered that the tires were still under warranty, but Harris Kia kept the warranty tires and required me to purchase new ones. Unfortunately, the new tires were defective. They had internal wire separation, and it felt as though they were attempting to take advantage of me--particularly as a young woman--by selling me faulty, possibly old tires. Since then, I have been dealing with persistent shaking issues, which began immediately after the new tires were installed. I have had to have them balanced every 1-2 months for the past nine months with no resolution. Eventually, I took the vehicle to another Kia dealership. Their manager immediately noticed the issue by feeling the tires and confirmed it when the vehicle was put on a hoist--every tire had split wires. These tires had less than 10,000 km on them. Since the tires were purchased through Harris Kia, and the warranty is held there, I returned to them. On the drive there, the shaking was so severe I feared a tire might detach, causing a serious accident. Yet, their mechanic reported only a "slight wobble" and took no further action. This issue has been ongoing for nine months, and the same balancing procedures were repeated without success. I was charged another $180 for a diagnosis, despite specifically requesting the same hoist inspection the other Kia performed. Their top mechanic failed to identify the problem, and within 10 minutes of leaving, the shaking resumed. read more

Read The Fine Print! My husband and I want to let you know we had an interesting experience buying our 2021 Kia Soul on Feb. 24th 2025. After many hours George and one of the head salesmen found the perfect car for us, the 2021 Kia Soul. We agreed on the price and then one of the head salesmen introduced us to Grace the finance lady. We went into Grace's office to get the financing taken care of for our new car. Grace started telling us about the bumper to bumper warranty. We usually do not take that type of warranty. Grace made the warranty sound so good and the price was only going to be $12.00 a month for the seven years of the contract. So we figured out the price is $144.00 a year, so, we will do that deal. We asked Grace 3 or 4 times, are there any other fees besides the $12.00 a month. Is that the total fee? and Grace said yes only 12.00 a month for the entire time of the contract. Then Grace hands us the invoice with all the prices listed out. We discovered the amount on the bottom of the page looked really high so we started looking at all the fees on the invoice. We were shocked to see that the bumper to bumper warranty was 3,900.00 plus 251.00 for the key fobs for a total of 4,150.00 dollars. We made a deal to pay 12.00 a month for the insurance and no more that that and Grace agreed. We asked Grace why the amount that was only supposed to be 12.00 dollars a month for 144.00 a year and a total cost after 7 years is 1008.00 has now turned into 4,150.00. Grace said "that is what my computer says it is." So I said but 12.00 a month times 12 months is 144.00 time 7 years is 1008.00 not 4,150.00. Grace got flustered really fast and was unable to answer our question of the discrepancy in the two totals. We needed the 3,000.00 mistake explained before we could decide what to do! So I got up and left my husband and Grace sitting in the office to go ask one of the head salesman why is there a difference in the prices? As $12.00 a month is $144.00 year for a total of 1,008.00 is no where close to 4,150.00? One of the head salesman said to make it easier on the customers Harris Kia pads or legs the bills of the bumper to bumper warranty so the customer can decide to buy the insurance! Then if the customer does not want the insurance the price goes down and everyone is happy! One of the head salesman then said It is a racket but doing it that way makes it easier for the customer! One of the head salesman said "I am surprised you read the invoice nobody does that." We did not take the insurance! We are flabbergasted that Harris Kia would have such a shady policy! My husband and I feel Harris Kia is stealing from everyone who falls for this! It is appalling that One of the head salesman feels it is right to withhold the total fee for the bumper to bumper warranty! So people are paying 4 times the amount they agree to! We will be writing editorials to all the papers on Vancouver Island read more

Worst dealership on the planet!!! I bought a 2013 kia rio in for an oil change and an inspection only to be quoted 2500$ for a couple of cooling fluids and transmission oil that was literally changed 3 months ago! Gas consumption skyrocketed for some reason, hand break isn't working well anymore, and the whole car isn't driving as it used to be! I payed 150$ extra for just an inspection and oil change which they didn't even mention! The car is very well maintained and has a relatively low mileage! read more

Brought vehicle in for a noise concern and a leak in a tail light seal. Was told that I was having my brakes done to "address the noise concern". Showed up after the work was done to be told, "we couldn't replicate your noise concern". Also, leak that was "fixed" was not at all, and light was filled with water the next day. Spoken to supervisors, continually told my concern will be taken to management, have still not received any help (2+ months now). read more

Extremely disappointed with the service I received at Kia Harris Nanaimo, especially from salesperson Nick Belanger. When I purchased my vehicle, I was never informed that it only came with one key. After the sale was completed, I asked about the second key and was shocked to be told I would have to pay $631 to get it. This information was never disclosed during the sales process-something that should be standard and transparent. I feel misled and taken advantage of. I am now filing an official complaint with the Vehicle Sales Authority (VSA) to report this dishonest practice. I strongly do not recommend Kia Harris Nanaimo to anyone. read more

Do not go to this branch of Kia dealership. 09/11/2024 as my back prinqry lights were out. Appt time was 9:25 showed up at 9:15. I ended up waiting for 6 hours!! Aftee dropped it off the Service attendant (who was extremely rude. she said wait in lounge and she'd come out to tell the total of what was to be done. She came out around 10:30 with what I was told the total including labour. it was extremely expensive mostly due to labour cost but I said ok I needed it fixed to work. she said go for something eat should be a few hours. so I did. I came back around 12:30 only to see car was still in lot not even been looked at yet. i sat watching while others came in and left before me. They were getting fixed before mine which was upsetting as I could have just left it and pick up next day. This ext rude service attendant kept saying it's getting done hang out. 6 hours later it was done. But she than went on to saying I owed another $50 for some new diagnostics that wasn't previously mentioned. I made the mistake of saying to her I "assumed when you showed me the original cost that was part of it infact looking at my bill that was something extra that's not even in the bil. Her response was rude and she said "there you go you assumed!" I was stunned at this comment. After 6 hours of sitting being ignored I just wanted to go home. I feel I was treated awful by this lady and beware as she adds extra costs after the fact, keeps you waiting when you could have gone home and come back and speaks rudely to costumer. Also she said they won't vacuum out the back of my car seats only the front as that's were my feet are! Seriously? I have been to Northshore Vancouver KIA dealership and have always been treated well. Even shuttled me home at times as courtesy service. And they vaccim the Whole car! I DO NOT RECOMMEND HARRIS KIA IN NANAIMO! Poor service over costs and Michelle service attendant was extremely rude!! Go elsewhere read more

Sold me a unsafe vehicle. took no responsibilty. Vsa called. run away. I had to get it inspected after Kias employees told me it was in my head. Three times they said it was fine lol it was bad Breaks and balljoints and tires. a different actual diesel shop found numerous problems.. Kia gaslighted me they barely took any responsibility. They will screw you over people. Might as well buy from a shop that stands behind there product and customers. Jon read more

Sold me a truck with so many problems. No ownership. Scammy they are out for your money and that's it. Could go on about the terrible service but they seem to do a good job of doing a bad job. Carry on. The two head managers are real goofs. read more

if I could give Harris Kia and the many people there we had to deal with, a 0/5 rating I would. over 40 year experience buying and selling cars and this was by far the worst car buying experience we've had. someone there thought it was a good idea to hide from us the fact that the car we were interested in had been hit on the lot between the time we test drove and the next day when we came back to negotiate a deal. it wasn't until we were handed the keys and were walking to the car that our salesman Izzy told us it had sustained damage. A month later and 3 attempts at fixing it and we finally have our car back fixed properly. Absolutely brutal Customer service and communication skills. I do NOT recommend this dealership...and by reading other reviews, I see I'm not alone. read more

A number of months ago, I put down a $1,000 deposit at this dealership in order to get an allocation for a Kia EV6 GT. As the vehicle's arrival appeared to be delayed until late 2021, or early 2022, I decided to purchase a Hyundai Sante Fe Plug-in Hybrid instead, and notified the dealership of my decision on August 17th. At that time, they told me that they would promptly return the deposit to my credit card. Today, more than 3 weeks later, and after several several follow-up calls to them, they have yet to return the money that they owe me. They are incompetent at best, and shady at worst. Keep my experience in mind, if you ever consider doing business with Harris Kia in Nanaimo, B.C.! read more

I had a break controller installed on my Kia Sorento. everyone I felt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid the bill. However when I had a heavy duty mechanic friend check the job they were very concerned about what they saw. they took a few photos, heat shrink wraps not shrunk, quick connects, lack of taping the tubing. When I replied to the dealership customer service email I'd received, with my concerns about the quality of service and over charges I received no response. After a weekend and 3 business days I still had no response I forwarded the email to the GM at which point a service manager replied apologizing for the fact he'd been too busy to even acknowledge he'd received the first email but was taking my concerns seriously and looking into it. A week after sending my original concerns I received a reply admitting I'd been over charged and offering to refund $60 plus tax but defending the job that had been done. Stating everything had been done according to procedure and Kia standards. that he disagreed with my friends opinion. I wont be taking my car back for any future services, everyone I show the photos to agree the job was not done well that moisture will get in and I'll have shorts and lights / breaks that stop working. I've included the photos of the work that is apparently done to KIA standard so you can decide who you agree with. read more

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Did not stand behind vehicle when oil consumption test showed major engine problem. Several class actions law suits against Kia and Hyundi for this issue. Will Not stop contacting even after multiple request to remove me from lists. Too agressive, Too unreliable, Too deaf. I called Kia Canada and complained No Change. read more

Worst car dealership experience in over 50 years of buying cars( I have purchased over 25 new cars in that time) First, 2 unpleasant experiences with sales . First one unable to provide trade in price even though I saw the sales manager do the appraisal: second called salesman and explained exactly what I was looking for and made an appointment to see him . He was not there when I arrived and I had to deal with a new person who informed me they had nothing available that fit my requirements. Spoke with the owner who assured me that he would see I got good service and the "best price". Follow up was from an assistant sales manager who lo balled the trade in price and sent me a price quote on the new car which was for the wrong model and included add ons I did not request. Contacted the sales manager and he agreed the trade in was too low and he would handle personally. He sent me back another low ball offer and said he was offended I wasn't giving him enough respect for expressing frustration at the poor service I had been receiving. He said I should not try and contact the owner again as he was on a cruise (although I saw the owners car parked in his usual spot the next day). I bought 2 new cars within a 60 day period from another manufacturer who gave me thousands of dollars more for my trade ( as did all the other dealers who had looked at my low mileage ,mint trade). Enough said. read more

. My reason for purchasing a vehicle is that my special needs stepson is in a wheelchair, so I needed to upgrade from a car to an SUV. There aren't many on the market that could fit his large wheelchair in the trunk. After countless weeks of researching vehicles a Kia Sorento was one of the models that would fit his chair, and I really liked the vehicle. That being said I was in school and had just gotten married so I couldn't afford a 50-60k vehicle as the time so I went with used. I purchased a 2015 Kia Sorento with one previous owner who had all work done at Harris Kia, which was still well over 25k. Prior to purchasing this vehicle I had driven a Chevy Malibu for nearly 11 years and only ever had to replace the brakes and shocks and this was driving it in -40 and snow conditions in Alberta for ten years. The amount of issues I've had with my Sorento in one and a half years is ridiculous.   I came to Harris Kia by the recommendation of a friend. My original salesman was amazing and took his time and didn't pressure me at all, sadly he left the company and I didn't get to deal with him further. This is where the positive review begins and ends. Within two months of owning my vehicle I had to come in for warranty work in regards to an engine issue( luckily I had purchased extended warranty coverage which I pay $90 a month for) and for reference I live 1 hour 45 minutes away. So not only do I have to take one of my only days off to make it to appointments it also costs quite a bit in fuel. At the time of this appointment I was told my rear coupler also needed to be replaced at which they quoted me $1200 as it isn't covered under my warranty. The hydraulic arms that hold up my hood don't work and it came crashing down as I was putting windshield fluid into it and almost smashed me in the head but I was able to jump back quickly. My husband was replacing my headlight bulbs and the hood came crashing down smashing my new $140 bulbs in the process.   The sunroof also stopped working which isn't covered under warranty, AND they wanted to charge me $100 to come in and have it looked at. Flash forward to less than one year owning the vehicle my paint started chipping ( not due to an accident or any fault of my own) I began to do some research and I found there is a MAJOR class action lawsuit in the US which is due to a paint defect in the Kias white pearl paint. Hundreds of Canadian residents were also experiencing the same issues. I went to a local body shop and I was made aware that this is a common issue with this paint. It turns out it is a factory defect with the primer. This means the paint will continue to chip. Some vehicles are missing 50-90% of their paint due to this defect  Quotes started at 3500$ up to $5000. So why am I being told to pay out of pocket for a factory line defect? read more

So went to look at the 2024 Seltos and wanted to finance did all the paper work.Waited for a call back nothing at all if I was approved so I called a great fantastic Kia Dealer on the mainland and gave them the details what I need and dam got at call back next morning with a great interest RATE .So it is sad you could not or did not want to sell me a new car but thanks for me understanding what a true honest caring dealership does for their customers .So I am going to let all my friends where to buy a Kia product .Sure the hell not your dealership. read more

I love my new Kia EV6 that I purchased at Harris Kia three years ago. The purchase process was seamless and I had my new vehicle the next day. My experience with the service department has been most enjoyable from friendly service staff ( especially Michelle ) to having my vehicle ready when promised and I love that my vehicle is washed and vacuumed when I pick it up. read more

I was told when I bought my overpriced 2013 Kia Sorento that they would include a detailing. I made an appointment (and confirmed at that time that it was included with the sale). The day of the appointment, in May, the service man said that he had no knowledge of this and that the salesman was on "holiday". He said he would call me to reschedule once the salesman got back. That was over a month ago. Everything has been a hassle with this dealership except when I was willing to pay them more than what the car was worth in January. I would not recommend. What happened to "my word is my bond"? Is no one trustworthy anymore? read more

A total waste of my time in buying a car here. So test drove a car made an offer comparable to the blue book. While the door flyer on the car showed $24,454 but by the write up it was up to $28000 plus before taxes. Dishonest to the max. Truly a slimy manager.....making the customer wait for an hour plus not acceptable. read more