Hurt my shoulder at work not long ago pretty bad. I've had only 4 appointments and my shoulder feels amazing didn't think I would be feeling this great so soon read more

Terrible Experience - Ignored My Injuries and Delayed My Healing Response to Owner: I appreciate your response, but I find it concerning that instead of addressing my specific complaints, you are shifting the blame onto me. My issue was never about 'expecting great results in 2 weeks' - it was about being ignored, dismissed, and given inappropriate exercises that actively worsened my condition. You mention asking me to get an MRI, but that only happed AFTER I sought care elsewhere, and pushed for it myself. Had I continued under your care, my serious injuries would have gone undiagnosed, and my recovery would have been delayed even further. The fact that another clinic immediately recognized my symptoms as severe and changed the course of treatment speaks volumes. This isn't about patience - it's about professionalism, proper assessment, and actually listening to patients. Rather than deflecting criticism with claims about your reputation, I encourage you to reflect on how you handle patient concerns and improve your approach. Dismissing injuries, mocking patients, and refusing to take accountability are not qualities of a trustworthy healthcare provider. Original Review: I went to Bounce Back Physio after being rushed to the ER by ambulance due to a slipped spinal cord, fractured vertebrae, and a torn labrum. I trusted this clinic to help me recover, paying $80 per session, three times a week, but instead, I was completely dismissed. Despite my severe pain and concerns, the physiotherapist insisted that I had no real injuries and that my issue was simply "weak muscles" that needed strengthening--no investigation, no real assessment, just repetitive exercises that did nothing for my condition. I repeatedly expressed my frustration, but I was ignored, belittled, and even mocked--I saw them roll their eyes, laugh together, and put on a friendly act in front of other clients to make it seem like we had a great rapport (we didn't). After spending hundreds of dollars, I finally walked away--only to later be diagnosed with serious injuries that still affect me nearly a year later. Thanks to Fowler Kennedy Clinic, I finally got proper care, a referral to a spinal specialist, and will be undergoing hip surgery (and possibly spinal surgery if another slip happens). This clinic took my money, wasted my time, and delayed my healing. They ignored real injuries and prioritized profit over patient care. Avoid this place at all costs. In my opinion, they should not be in operation. Bounce Back Physio Plus Rehab (Owner) 19 hours ago Hi Sean, We are glad that you are doing better now. Unfortunately you didn't give us enough time (2weeks) to help. Expecting great results with such injury in 2 weeks is not practical. We did ask you to get MRI and made you note so that you can discuss with specialist. You should understand our position before writing such harsh words or even for anyone. We did our best when you came in based on the situation. We answered all your questions based on the scenario. People trust our Physiotherapy Services and staff. People get great results from our Physio treatment and we are Highest Rated Physiotherapy In Woodstock for this reason. We wish you would have given us more time before judging our highly reputed Physiotherapy Clinic. In the end I will say that we tried our best with our best intentions. We hope you stay happy and healthy . read more

Friendly and professional therapist. Nice and clean physio clinic. Got same day appointment and feeling better already after 2 sessions. I recommend everyone to go see them if you are looking for Physiotherapy. read more