On 2/17, I bought an $80 pair of New Balance sneakers. By mid March, the shoe came apart from the…read moresole. I left the lady who sold them to me a message stating what happened along with my name and number. No call back. I am a senior citizen on a limited budget. I spend my money wisely. The least she could have done was to call me back to attempt to rectify the situation since it was a manufacturer issue. Since this store has a 7 day return policy, I won't get my money back. Her lack of customer service skills leave a lot to be desired. I won't be shopping there again.

If you want both comfort and style this store will do it for you. I have been shopping here for…read moreyears and they have beautiful boots and shoes and sandals. More importantly the staff is very helpful, pleasant , and will go out of their way to find you the right foot for your foot. They are really interested in helping you and give great personal attention. I have problem feet and yet i can always find something stylish at Comfort Shoes.

Wonderful store in downtown Englewood. I have been shopping there for years. The latest fashions…read morefor the discriminating buyer that is up to date with her fashions. Fabulous selection of shoes and handbags. All of the staff is very friendly and welcoming. If you want to look great, shop here!

Rude staff. Went during their sale season to shop. Saw a pair of Lanvin flats on sale and when I…read moreinquired about their "additional sale" and their final price the SA just rolled his eyes saying, " come on this is Lanvin of course its not for additional sale" clearly they dont realize Barneys and Bergdorf has LANVINS on sale too. Why would I ever go back to a store that has stale products and rude staff when there are countless stores that offer better deals and services?

Used a Visa gift card on a purchase. After order was confirmed I threw the card out. Almost a week…read morelater they cancelled the order for no reason and told me they were refunding me back to payment method. When I told them what was happening they said nothing they can do now I'm out over $200+ with no recourse!

You can not return an item for a refund. You can only return for store credit or exchange for a…read moredifferent size. I requested a return, it took 3 business days for the return to be approved. Then you have to send back the original (shipping paid by you), wait for them to receive it, review it, and approve it. Then they will finally issue a store credit or send the new size. So if the first size doesn't work, consider the fact it will take 2 weeks to receive the new pair. I should have just ordered from Adidas but was trying to shop a smaller store. I could have had my refund and new shoes by now if I had ordered straight from Adidas.

Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!

Horrible. I called them because I placed an order that I never received, the guy hung up on my…read moreface. This PLACE IS A SCAM, BEWARE!!

Do not order pre-orders with them they're a scam ! After ordering a pair of Jordan 17s months…read moreearly. After the sneaker was released, I had to wait a whole month before they started shipping and after a month of waiting, they went and refunded me my money. They probably never had the sneaker to begin with they took my money and would not send me my product. When you call they talk to you so nasty and don't know what they talking about. Don't ever buy from them.