Reliable is definitely very RELIABLE! Less then two years ago, they replaced our old worn out…read morefurnace with new unit... A mid range unit (Goodman) was selected to reduce some costs. The removal and replacement process was excellent all around. The unit ran well over the period. There some minor water leaks, but not their issue. They fixed these during the 1 year inspection they provide. All was well it seemed. Then earlier this month (December 2023) they had a deal to come out and inspect the furnace for no charge. They came out, and found the heat exchanger in it was cracked and leaking CO.... The furnace had to be shut down as a result. Goodman has a published 10 year warranty including the heat exchanger however, no labor was covered. Reliable contacted Goodman, but no luck in getting the labor covered and replacing the heat exchanger was not a great option. They went to work and provided us with an amazing solution...replace the entire furnace with a new better model....all at no charge. On their nickel!!! I am just absolutely amazed they did this for us, and further they were here with the new unit in a few days, and replaced the defective unit with the new Heil. Also amazing, they were able to remove the existing furnace and complete the new installation in about a half of a day!!! These guys are incredible and very professional. There was only one minor glitch and I called them late afternoon after they left, and again was amazed as they came right back out within a few hours and fixed the issues and all was well... This is a company that not only talks about great customer service, but they live it. Everyone from the fantastic techs that were here, to Kenton the owner, and the office staff went far above and beyond for us... I would only wish more companies provided such excellent service! If you need a few furnace and/or AC, these are the guys you can trust!

This company has provided the best HVAC service I have ever had. Everyone was friendly and the work…read morewas done well. I would definitely recommend them.

Hot water heater was replaced on a Tuesday without incident. Went down to basement to do laundry to…read morefind the floor covered in puddled water on Saturday. Called for help-was instructed to diagnose over the phone. Technician who replaced water heater didn't close valve correctly at the main water line. It took hours to clear basement and clean up water. After communication of concern and disappointment over the phone to technician and staff on the phone, we have never heard a single thing back from them. Their mistake caused chaos in our home with no apology or follow up. We will find a new plumbing company.

I wanted to replace a hot water heater as a preventative measure and since it wasn't an emergency,…read moreI had the opportunity to call around and check pricing, products, etc. Kentwood Plumbing was by far the most helpful as we discussed product, sizing, pricing and timing. I got a quote within a range and like all other things, I expected the final price to be at the higher end. The technician did a great job removing the old unit and installing the new one showing that he'd obviously done this many times. I'm always concerned because these guys are on the clock and my cynical self says it doesn't matter how long it takes because it just gets reflected in the bill. I was pleasantly surprised when the bill arrived the next week. The total cost was at the lower end of the quote with an excellent job as a bonus. I've used Kentwood on and off over the years and was happy to call on them again.

Our (propane fired) Payne furnace was leaking water on the floor every 7-10 days and had been doing…read moreit for a couple months. I thought it was the evacuator pump but that was not the case. We called Allendale Heating as they had just replace the primary heat exchanger on the furnace 3 years earlier. We were told that they could not get there in the morning but it would be in the afternoon around 1 before they could. That was to work well as my wife had errands to run in the AM. The technician arrived at around 10:30 when neither myself or my wife were home. My father (who is hard of hearing and cannot get around too well) let him in and he went to look at the furnace. The tech was there a short time and made the assumption that the water that was showing up was coming out of our freezer and not the furnace. What he did not know was that the freezer had just been installed the day before he arrived. He left a write up and a bill with my father. My father immediately called to tell me that the guy had come to look at the furnace already and that he didn't find anything wrong but that the freezer was leaking. I asked him to put the guy on the phone to which he replied 'He just walked out the door'. I asked him to see if he was still there. When he got back to the phone he said 'He's driving out right now' I quickly called Allendale Heating and asked the receptionist if she would have the guy call me. Her response was very short saying "Our technicians don't call people. You can read the report he left and get back to us". I explained to her that the he simply didn't know that the freezer had just been installed and if I could talk to him I would explain. I told her 'He is driving down my driveway right now... please just have him call me" She said again "Our technicians don't call people and he's on another call now" Again quite rude. I said "please he's still driving down my driveway' She just repeated the same line. "Our technicians don't call people sir" I mentioned that he arrived early and if he had been there at 1 my wife could have given him the information. She insisted that he had not. I was getting frustrated at this point when I asked if I would be paying another service charge when they didn't do anything the first time. I then said I guess I'll have to call someone else. She hung up on me. I called Coopersville Heating and Cooling. They came out and pulled the blower motor out of the furnace to expose the heat exchangers. What he found was that the secondary heat exchanger was rotted out and the moisture was gathering in the blower motor case and then blowing the water out when the blower would kick on. Why Allendale had not replaced the secondary exchanger when they did the primary I don't know. I know sometimes things don't look to bad at first glance so I guess I understand that. Two weeks passed and I thought I would call Allendale again and try to explain. That despite the misunderstanding I wanted Allendale Heating to quote a new furnace for us. I spoke with the same receptionist and was totally honest and said that I did not plan to pay the invoice for the service call when they did not asses the situation correctly. Going on I explained how Coopersville Heating and Cooling had found the problem straight away. She said to me "I don't believe any of our salesmen will want to call on you considering you just told me you were not going to pay your bill" I explained again that they arrive early and left without giving any assessment on the furnace. She said I remember this call we did not come early and hung up again. ALL OF THIS could have been avoided if the receptionist had simply done what good customer service people do and helped me / us out. Communication is the key in all relationships. Whether it be personal or professional. Why she could not assist with a simple phone call is unprofessional and shows she does not want to help people.

One of the hottest weeks of the summer and our a/c stopped working. Allendale heating had PJ at our…read morehouse within two hours of calling. Fixed the issue, didn't charge an astronomical price, and had AMAZING customer service.

My AC went down during a historic heat wave in the middle of the night. I emailed Turner at 3:30 AM…read morehoping to hear back sometime the next day, which was forecasted to be 95 degrees. Steve returned my email promptly and squeezed me in before his morning appointments, he was at my door at 6:50, and had us up and running before 11AM, even with a trip to the supplier to get a part in between appointments. Steve Truly cares about his customers, and his company's service is top notch. Do yourself a favor and call Turner with your heating and cooling needs.

A/C went out in the middle of this heatwave. They picked up the phone after 5:00! Out the next day…read more Great people to work with, very reasonable. So impressed, and a customer for life. Highly recommend

Awesome and dedicated. I've used this company multiple times now and will continue to send business…read moretheir way! Thanks again.

We were very thankful for the air conditioning to be fixed. We are seniors and the heat was…read moreoppressive on wednesday. Not only did he work us in his prices were reasonable. He seemed to be proud of what he does and how much his community means to him. My husband and l would highly recommend him.

I cannot recommend High Point Heating & Cooling…read more About seven years ago, Brian Visser, the owner of High Point Heating & Cooling, installed a new furnace and A/C system for us. This year, the A/C stopped working. Brian came out, confirmed there was almost no pressure in the system, and told us this indicated a leak. We scheduled a return visit for him to locate and repair it. He never showed up. Calls and messages were not returned. We also spoke with another technician at High Point--his son--who said Brian would reach out. He never did. At that point, we were completely ghosted. We ended up calling another local HVAC company. They quickly diagnosed the issue as a leaking evaporator coil--a part that should have been covered under a 10‑year manufacturer warranty. Unfortunately, we learned that the unit had never been registered by High Point at installation, so the extended warranty was never activated. That single oversight cost us over $1,000 out of pocket for the part. Beyond the financial hit, the lack of follow‑through and accountability was extremely disappointing. Brian did not stand behind his work, did not communicate with us when there was a problem, and left us to deal with the consequences. Based on our experience, I would strongly recommend looking elsewhere.

Brian is responsive, communicates well and gets the work done quickly. He reliably diagnoses and…read moredoesn't attempt to overbill us. Thanks!

Great customer service. I just moved to the area and had an A/C issue with in the first week. The…read moreprior owner had the sticker for Total Comfort on the furnace so figured I would call, I was not disappointed!! Andrew is a cut above the rest was extremely professional, I would recommend them to anyone looking for any service to there furnace or A/C!! I will not use anyone else!

I needed some additional pipe installed for my gas line, and a friend recommended Kellermeier. They…read morewere very quick to respond, and Adam was able to get it done in about an hour. He also found a way to do it without damaging the drywall, so big plus there. Highly recommend!

I had a clog in our master Bathroom, Zach from Kellermeier Plumbing, Heating & Cooling came out and…read morefixed it. Very Professional, Courteous, and listened to what I said, that doesn't happen very often. I thought it was a problem with the venting, he didn't shut me out he said, yes that could be but it might be a clog in your line and he explained. And that is exactly what it was. He worked at it for about 2.5 hours, took up the toilet ran his camera down and found it. Very reasonable and fast, the clog was 27' at the end of the house. Thank You Zach!! I will be having them cover the whole house where they come out Spring / Fall to inspect my HVAC (they check the capacitors in the outside condenser unit wich not very many HVAC Tech check this. I know because I have been an electrician for 50+ years) and they check the water heater and descale if it needs it. Thank You Kellermeier Plumbing for not having one more thing to think about. P.S I am 72 and this is the first time I have called a plumber. Rick Curtis