On a freezing winter day we found ourselves with a furnace that was blowing air, but not hot. Our…read morehouse was rapidly lowering in temperature, and we jumped online hoping to find someone to service it. We messaged Ridge on Yelp and they came out within 24 hours and had our problem resolved quickly and painlessly! Furnace overheated, needed a reset and new filter. Great tech (Joe) and great service, at a very reasonable price. We'll absolutely use them again in the future, highly recommend!

Our furnace went out on a Thursday night and when we called Ridge, they said they were slammed, but…read moresaid they would work us in the next afternoon. At 9 am the workman was there to get us up and warm while he incorporated going across town for the needed part during the day. They had it all fixed by the end of the day. SOOOO refreshing to have a vendor who is truly interested in your well being ("let's get you up and running" "We'll let it work through weekend to insure it is all good before we bill you"). No big box "upsell". no flim flam....just solid work, done efficiently at a fair price. Want more evidence? Look at the testimonials on their website. Can't say enough good about this company.

Nice company, window of time that was given is ridiculous…read more12-5 especially when you are the only one in the household and you work. The person that came explained things and was honest he did not try to take advantage of me. He said would have a quote sent to my email by that evening I'm still waiting....

Beware! We had Scott out to repair our AC. He did the repair which only lasted about two weeks…read more When he returned the second time he let us know that the AC probably needed to be replaced (wasn't worth continued repairs). He also found cracks in our furnace heat exchange and we were in danger of Co2 leaks unless we replaced the furnace. He was extremely nice and gave us a quote to replace both units. Sound familiar?? We were smart and got a couple other quotes. Turns out the furnace is fine and that the part he charged us for on the AC was never actually replaced (only a less expensive part). My advice is to steer clear of this guy.

I had a $15 a month "plan" with GRAPIDS they canceled 2 of my appts. the day of, same as last year…read morethey used the same lame excuse, Staff called in sick, it was for a tune-up before the season, find a Company with Good Reviews!

We now have had the city inspection and Grapids will need to come back out as the inspector failed…read morethem. There were things that needed to be fixed on the furnace and air conditioner unit. Again a disappointment.

Temps in the 90's and our Air Conditioner stopped working! Gume was the estimator he saw that we…read morehad a 80,000 BTU furnace and instead of selling me the SAME sized unit.. he suggested a smaller unit as the previous one was excessive for 1000 sq ft! Installation was scheduled within a week. Daniel and David did the install and were amazing. They were professional, friendly, on time and knowledgeable! I would highly recommend R & R!

From the owner: Welcome to R&R Mechanical Services LLC in Grand Rapids, Michigan. We have been servicing our West…read moreMichigan community for over 10 years. Our team of certified technicians has experience servicing, repairing, and installing all of the top brands of furnaces, air conditioners, air handlers, indoor air quality equipment, and related equipment. We are a full-service HVAC company. We repair all makes and models of furnaces and AC systems, and we sell them, too. Residential service and maintenance, commercial HVAC services, indoor air quality We even offer a variety of home energy solutions, so you can start reducing your heating and cooling expenses. Call us now to schedule an HVAC repair service, routine maintenance, or a free new system estimate.

We got home on a Sunday night with our house temperature at 51 degrees and falling, with outside…read moretemps in the teens. After trying a couple easy fixes Monday morning, I called Schaafsma - because I've seen their trucks and advertisements, the reviews on their website were positive, and their hours showed them open later than other companies, and I needed to get our heat going. Schaafsma was professional and friendly every step of the way. The scheduler on the phone empathized with our lack of heat and said she could get a repair crew out immediately. Within an hour a Schaafsma service crew was on site, diagnosed the problem, and recommended my money would be better spent replacing our 26 year old furnace. Salesman Greg was at our house in 30 minutes, gave a professional presentation and assessment. He worked into the evening to complete our proposal and schedule installation of our new high efficiency furnace. The installation crew was at my home at 9 am the next morning, and within 24 hours of my first call we had heat from our new furnace. They followed up the next day with new, larger ducts. I appreciated the speedy service, the empathy for our no-heat situation, and the friendly, professional attitude of everyone we met and talked to from Schaafsma.

AVOID this business. Based on my experience, most Schaafsma employees are clueless about their…read morework. Our water heater, installed nine years ago, began leaking in fall 2025 and we called Schaafsma for service. Their inspector determined that our heater had failed, so we spent $5000 on a replacement. The leak returned within a day of installation. A third employee appeared and suggested that the previous installation was faulty and fiddled around for a while. The leak returned one day later. Another inspector arrived, and he was the first person who knew what he was doing. He took one look at the expansion tank nearby, lifted it with one hand and explained that it was flooded, no longer functional and the cause of our leak. Another crew installed a replacement tank and the leaking ceased. This is my question: Why didn't the first inspector bother to conduct a simple check of the expansion tank, which is located next to the heater? Checking the tank required just one hand, no tools, and ten seconds of his time. So thanks to Schaafsma we purchased a $5000 heater when our problem was a $375 tank. I explained this fiasco over the phone and agreed to pay their second invoice but I have serious questions about their reliability. Apparently the person on the phone stopped listening after the first half of my reply, because the only response from Schaafsma was to text and mail demands for the final payment (which I paid today). As their Yelp star average reflects, Schaafsma places a higher value on $375 than on their reputation. If you are satisfied with 1-of-5 odds for a competent employee to show up at your home, Schaafsma will provide just that. If you don't wish to spend $5000 to solve a $375 problem, I strongly recommend that you seek another service.

We had a major water leak in our basement that was coming from our water heater. Vredevoogd…read moreplumbers came right out and were able to indentify the problem came from too much pressure from the main water line. They added a pressure relief tank and turn the heat down on the tank. They even cleaned up the mess they didn't make! These guys were so fast and professional. I can't say enough about their level of service, and speed to take care of our issue. The price was fair I blieve given the situation. It was around $850 to fix an issue that probably would have cost us thousands had they not fixed it.

We had them come out to check out air conditioner when it wasn't cooling properly and they also…read morelooked at our furnace while here. The service person was kind however we are now realizing that the inspection they did was subpar. We've now soon after had an issue with our water heater and called another company and when they looked at the furnace to check it said it is incredibly broken and dangerously so. The components that are broken should have been spotted by vredevoogd when they looked at it and it has been leaking carbon monoxide into our home since. Although the person was kind I cannot recommend them for missing something so crucial and leaving us with a dangerous situation.