I would give zero stars! Please do yourself a favor and stay far away from this poor excuse of a…read moredoggy daycare! The service is absolutely deplorable, not to mention the manner in which they didn't mind sending my dogs home. Purely filthy as if they have been in a horse stable for several days! Accountability is not their strong suit and neither is taking care of dogs while they're under their care. Where do I even begin!?!? Let me Istart with the main issue which was they sent one of my dogs home with fecal matter embedded on his behind. They claim he had diarrhea on Saturday, but never told us about it or mentioned any issues with the dog upon pick up. Let it be noted that I have never seen diarrhea, thick and chunky like this ever in my life. It simply slipped their mind to tell my husband that the dogs were under distress and had diarrhea, but please bear in mind that they surely didn't forget to collect the payment from us. What's most disappointing is when this was pointed out to them after calling on four different occasions, and sending one email through their portal in a matter of a day. They were unapologetic and simply didn't care about any of my concerns and tried to say that the dogs were not friendly towards people which I know to be false when we have had them under the care of other doggy daycare's on numerous occasions. Unfortunately, the one the one we go to was booked for the time frame we needed, so which forced us to give this place a try. Once I mentioned this fecal matter, I was told they were also not friendly to the people there and they were scared to clean them. The next thing I was told is that they tried to clean them, but they didn't want to get bit. You would think I brought full grown aggressive dogs there. Please bear in mind that they are 8 and 35 pound cavapoos and we have never heard this from anyone a day in our life. They are sweet dogs that are friendly, and if they don't feel like being bothered, they stay to themselves, but never are aggressive in any manner. The next thing they went on to say was that they did not like the dogs and we're not friendly to them either. Once I mentioned how disgustingly filthy our dogs were, then I was met with oh they played with the dogs all day and that's why they were so filthy, when just moments ago, you advised that they didn't like any of the dogs and were not friendly to them. If you're going to lie, please remember your lies before you tell another one that totally contradicts the last one. Yes, the manager could care less, but these are the owners that I'm speaking about which is even more deplorable! It likely was difficult to remember since the entire time the owner was discussing and asking for insight with someone else while we were on the phone, as if she cannot speak on her own. Needless to say, my dogs will never be back to this facility and I hope to educate other people on this place and that is in their best interest to find somewhere else to take their pets while they're on vacation! I spent an hour and a half cleaning both dogs thoroughly and trying to get the fecal matter off of the one dog and used an entire bottle of shampoo. To sum this up, The Customer Service is poor, care and attention that they put on the animals is poor, the accountability aspect is poor and rather than saying, our dogs are not people friendly dogs, they should look at themselves because they are definitely not in the right business to provide customer service to paying customers and try to assist customers when they have an issue that their establishment caused. Just to give you a visual of what we experienced when we picked up our dogs, I have attached pictures. I'm sure anyone would agree that that it doesn't have to be a baby to be entitled to a clean environment and a clean body. This is an extremely upsetting state to send a pet home in. They deserve to be treated kindly and taken care of while their owners are away. This was truly a disgrace and they are super unprofessional.