I'm writing regarding an extremely disappointing experience we recently had at your establishment…read more Unfortunately, the level of customer service and professionalism we received was unacceptable from start to finish. We were charged for an extra hour of pool even though the area was completely empty except for us, and not one employee informed us that our time was ending or had already expired. Every other billiards establishment we've been to gives customers some kind of warning or reminder before charging another full hour, especially when staff are literally standing around and the place is not busy. Instead, it felt like the employees simply allowed the clock to continue running so we could be charged more money. The male employee working the front counter around 10 PM 5/18 who were responsible for billiards seriously need better training and need to pay closer attention to the times assigned to customers. It came across as careless, irresponsible, and honestly felt intentionally overlooked just to squeeze extra money out of us. Customers should not have to constantly monitor the establishment's timing system themselves while employees fail to do their jobs properly. On top of that, we were also overcharged for drinks due to another staff mistake. We ordered one drink, yet the bartender made two. Before the drinks were even handed to us, we clarified the mistake, but instead of correcting the order, we were told that "refunds aren't allowed" and still charged anyway for something we did not ask for and never intended to purchase. Charging customers for an employee's mistake is unacceptable. Between the lack of communication, poor attention from staff, refusal to correct obvious errors, and overall unprofessional handling of the situation, this experience completely ruined our night. It's frustrating to spend hard-earned money somewhere that clearly does not value fairness or customer satisfaction when there are plenty of other places nearby that are cheaper, more organized, and actually respect their customers enough to communicate properly. I would appreciate this situation being taken seriously and reviewed by management. At minimum, I believe compensation is warranted for the extra hour charge and the incorrect drink charges, considering both issues resulted directly from employee negligence and poor service. As it stands now, we do not plan on returning, and I would be very hesitant to recommend your establishment to anyone else unless this situation is appropriately addressed.

Exceptionally rude staff, GM may as well have told me he didn't care either because that's how his…read morereaction was. Not worth the price of the games either which increase every time I come here. Just save your time and money and go somewhere.

BEER IS TOO EXPENSIVE - it's a bowling ally for fucks sake. We are in a beer and pizza league…read more Four player teams. For $20 per person each week we bowl 2 games and get a pitcher (4 people for one pitcher) it also includes a large two topping pizza. We were told no league games on holiday weeks. Then, they decide to bowl anyway the week of Thanksgiving. Our team missed the bowl due to holiday plans. We were told we could come make up the games another day. We go in Sunday, pay our $80 and are told no pizza since it's a make up day. THIS IS SUCH BULLSHIT if you want to piss your loyal customers off then so be it! The new owners have JACKED THE PRICES WAY UP who wants to pay $17 per pitcher and $5 per beer? This is a freaking shitty ass bowling ally struggling for business. No happy hours, food quality has gone down, I'm sure they pay their employees shit for wage but want their loyal customers to over pay while they under deliver? Seriously for our last league night there was ONE employee in the entire place. The "cook" quit the week before and the bartender didn't show up. The new owners need to get their shit together and stop ruining what used to be an awesome place.

Great bowling alley in the Dayton area. Guy at the counter was super helpful and friendly. Entire…read moreplace was clean and staff was walking around cleaning while we were there. They have a bar area with seating and a cozy fireplace area. We ate pizza and some appetizers. Everything came out warm and tasted great. Prices were very reasonable. Great place to take the family.

If anyone read the last review I wrote, it should be clear to you by now that I have travel led to…read more(not so) sunny Springfield, OH. This started out as a business trip, and turned into bowling. If you are from a small town, somewhere in the Midwest, than this review might be meaningless to you, but Victory Lanes was a TREAT! First of all, it was snowy outside, so indoor activities were at a premium. That said, there was a $3 dollar cover to do 'the special', which after that included, GET THIS!!!: $1 per game $1 12oz draft beers $3 shoe rental We played eight games, drank 4 beers, rented shoes... Everyone got out of there for around $10 bucks -total. Unbelievable!!!! Fantastic!!! That would be worth at least four stars at a total dump, but Victory was well maintained, clean, and staffed by wonderful people. I think I found a reason to get excited about returning to Springfield Ohio!

Very clean, very friendly, and the prices aren't bad at all. $8 gets you 2 hours of bowling- as…read moremany games as you want. My husband and I usually get in 4-6 games, depending on how much talking we do. The food isn't bad either. This has easily become our "home lanes". We've been there probably 5 or 6 times and the ladies already know us and seem genuinely happy to see us. Also the guys at the pro shop have measured and drilled 2 balls now for us and they too are very professional and get things done in a timely manner. Highly recommend this bowling alley.

Great selection of games. Had a great time there!…read more Just know the axe throwing place is on the other side of the bar. The ambient noise can get a little high and make it hard to hear the games.

There are a few pinball arcades in the Dayton area, and I've played at all of them. Level Up is…read moredefinitely the best. There are more pinball machines here than anywhere else, and they are mostly brand new, top of the line editions. All of the machines are well maintained, and usually work perfectly. On the rare occasion when there is a problem with a machine, there is usually a staff member available who can fix it promptly, or at least give you a free game on a different machine. Their use of RFID cards for payment is definitely more convenient than most of the other arcades, which require dollar bills (or even quarters, in some cases). For those who aren't into pinball, there are also a number of other games (claw machines, etc.), making Level Up a great destination for the whole family. Definitely recommended!

I enjoyed bowling here on a Saturday night with a group of about a dozen people. I am a HORRIBLE…read morebowler, but I appreciated the opportunity to get together with a group of (almost) equally matched bad A$$ bowlers. We arrived at the tail-end of some sort of tournament, but were pretty quickly attended to with a generous offer of free shoe rental (they sure are SCHNAZZZZY!!) for our larger group. Bowling was fun, MUCH more automated scoring than I remember (it's been a WHILE...) and lots of "extras," including all the flashy lights, music, and food and drink options you'd expect. Their pizza looks SO GOOD that it had me wishing we hadn't eaten already at that "piazza" next door... Oh well, next time!! No "strike outs" here, have fun and be sure you get the FABULOUS red shoes (though they didn't help my lousy games AT ALL!!) :-)

It's fine just took pictures of the menu for anyone who needs tt …read more I have been going here since middle school tbh I'd prefer this ally then any others

Extremely expensive!!!…read more Definitely NOT worth the value for the money or cost per hour. There are more bowling alleys to choose from that are a fraction of the cost that this one is. Call around - call ahead - we all have Google - put it to good use!! We won't be back until they lower prices to either Poelking lanes.

I went here with my girlfriend Saturday, April 13, 2024. It's an older bowling alley in a strip…read moremall. Upon entering, there is small bar on the right where you can order drinks, food, and play Keno. The bar is small but the drinks and food are reasonably priced and the food tastes good. Service was good and the bartender/server was friendly. The patrons, likewise, were friendly. There are lottery machines conveniently located just outside the bar where you can purchase lottery tickets and Keno tickets. We were told it was easier to get out Keno tickets from the machines rather than the server trying to enter them for us. The bowling alley itself is well lit and nice. It has regulation lanes and a few bowling balls, but the bowling ball selection is limited. My girlfriend and I were able to play one hour, which included shoes, for $32. The price seemed reasonable. The scoreboard machine has a variety of themed options. For example, there was an Angry Birds option where you could play five frames. There are also just straight up options with scoring only and 10 frames of play. It had been awhile since either my girlfriend or myself had bowled. However, we both had a blast and our hour of time went by quickly. This bowling alley is older looking but it is nice, clean and all of the employees were very friendly. I know I've went by this strip mall many times and didn't even know a bowling alley was even in there. It's kind of a hidden gem but I would go again. Service was great and it was not overcrowded. I highly recommend. My girlfriend and I had a lot of fun!

Great collection and mix of vintage arcade games and pinball. Seriously worth a trip if you want to…read morerelive the heydays!

First time patron, and I will for sure be back. I'm not a gamer, but noticed there is a lot for…read moreeveryone between pinball games and gaming tables. I came for a beer and was pleasantly surprised at the tap list. The bartender was nice too! They don't serve food but have pizza menus for a quick delivery and also are across the street from Taqueria Mixteca. You can bring food in.

Basically taught my daughter how to drive from using the go cart area. It was so much fun overall…read moreand love taking dates here.

It really is an impressive place, but they're lagging because they really need much more staff and…read morethey need to fix some equipment. We had long wait times because of this. For example, I stood in line for twenty minutes to get drinks from the bar because they only had one bartender working. There's only four of ten bumper cars working, or nine of twenty go-karts working. The lines build because there's only so many seats for these, or staff to assist. It dampened what would have otherwise been an amazing experience.